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Remote Help Desk Tier 2 Jobs in Raleigh, NC (NOW HIRING)

Spieldenner Financial Group

Remote Sales

Raleigh, NC · On-site +1

$10K - $20K/wk

Spieldenner Financial Group is hiring motivated individuals to help families protect their income ... Spare Time (4-8 hrs/week): $500-$2,000/month potential* * Part-Time (8-25 hrs/week): $2,000-$5,000 ...

Solid Rock Recruiting LLC

Tax Manager

Raleigh, NC · On-site +1

$125K - $200K/yr

Tax Manager - Public Accounting | Hybrid or Remote Overview: A top-tier public accounting firm is hiring an experienced Tax Manager to help lead its growing tax practice. This is an opportunity to ...

Liberty Mutual

Remote Inside Sales Representative

Cary, NC · On-site +1

$55K - $75K/yr

... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Qualifications * 2-3 years sales experience preferred. 2 years of sales/service-related work ...

Liberty Mutual

Remote Inside Sales Representative

Cary, NC · On-site +1

$55K - $75K/yr

... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Qualifications * 2-3 years sales experience preferred. 2 years of sales/service-related work ...

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All JobsHelp Desk Tier 2 JobsRemote Help Desk Tier 2 JobsRemote Help Desk Tier 2 Jobs in Raleigh, NC

Remote Help Desk Tier 2 information

See Raleigh, NC salary details

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How much do remote help desk tier 2 jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for remote help desk tier 2 in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk Tier 2 vs Remote Support Specialist?

AspectRemote Help Desk Tier 2Remote Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, technical support teamsCustomer support, technical troubleshooting
Industry UsageIT services, tech companiesIT, telecommunications, software firms

Remote Help Desk Tier 2 focuses on resolving escalated technical issues, often requiring deeper technical knowledge and certifications. Remote Support Specialists provide technical assistance to customers, often across various industries. While both roles involve remote troubleshooting, Tier 2 technicians handle more complex problems within IT support teams, whereas Support Specialists may have broader customer service responsibilities.

What are Remote Help Desk Tier 2 technicians?

Remote Help Desk Tier 2 technicians are IT professionals who provide advanced technical support to users experiencing issues with hardware, software, or network systems. Unlike Tier 1, which handles basic troubleshooting, Tier 2 technicians address more complex problems that require in-depth knowledge and may involve remote diagnostics or system configuration. They often work with end users via phone, chat, or remote desktop tools, and may escalate issues to Tier 3 if necessary. Their goal is to resolve technical incidents efficiently while ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a Remote Help Desk Tier 2, and why are they important?

To thrive as a Remote Help Desk Tier 2, you need advanced troubleshooting skills, strong knowledge of operating systems, networks, and common enterprise software, typically supported by experience in IT support and relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively resolve issues and support end-users remotely. These skills are crucial for ensuring timely issue resolution, minimizing downtime, and maintaining user satisfaction in a distributed work environment.

What are some common challenges faced by Remote Help Desk Tier 2 technicians, and how can they be managed effectively?

Remote Help Desk Tier 2 technicians often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and effectively communicating solutions to users with varying technical backgrounds. To manage these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and leverage remote diagnostic tools. Regular collaboration with Tier 1 and Tier 3 teams also helps ensure efficient resolution of escalated issues and continuous learning.
What are the most commonly searched types of Help Desk Tier 2 jobs in Raleigh, NC? The most popular types of Help Desk Tier 2 jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Help Desk Tier 2 jobs? Cities near Raleigh, NC with the most Remote Help Desk Tier 2 job openings:
Remote Help Desk Tier 2 jobs near you
Infographic showing various Remote Help Desk Tier 2 job openings in Raleigh, NC as of July 2026, with employment types broken down into 63% Full Time, 15% Part Time, and 22% Contract. Highlights an 37% In-person, 2% Hybrid, and 61% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Hotel Regional Director of Sales - Remote (USA)

Gillis Sales

Raleigh, NC • Remote

$70K/yr

Full-time

PTO

Posted 25 days ago

Job description

About Gillis

At Gillis, we believe that sales is the lifeblood for all organizations. Our mission is to make sales accessible and achievable to all hotel owners. We also believe that our associates are our biggest asset and we put our people first over profit. If you are looking for a company that invests in its culture in a fast-paced, supportive, and dynamic environment, we would love to hear from you.


Our clients trust us to increase their revenue and build both short-term and long-term business. We embrace the dynamic nature of our industry and always ask ourselves, "How can this be done better?" and "How can we provide more value?"


Role Overview

  • The Regional Director of Sales (RDOS) will provide strategic, outbound and proactive sales for 6 multi-branded hotels, located across Canada and/or the USA.
  • This position is home-based and reports to an Executive Director of Sales Performance.


What's in it for you?

  • Position is home-based (remote) during client's business hours and requires travel for in-market visits (2-4 visits per year).
  • Working within a fun and fast-paced environment, Gillis' culture offers dynamic training, ongoing coaching, and a deep commitment to taking care of our employees.
  • Base salary of $70K USD, quarterly incentives and an annual profit-sharing bonus.
  • 31 paid days off annually:
    • 15 PTO Days
    • 13 Holidays/Gillis Days
    • 3 Wellness Days
  • Comprehensive benefits package.
  • Team offsites.


Responsibilities

  • Provide strategic, outbound and proactive sales for a portfolio of 6 multi-branded hotelswhile also creating a sales-focused culture with the General Managers and Front Desk staff by sharing best practices and peer to peer coaching.
  • Accountable for driving ROI for hotel partnerswhile achieving revenue milestones on a shortened sales cycle of 6 months.
  • Activate new accountsin the local market andincrease market sharefrom existing accountsthrough intentional and strategic prospecting. Deliver bi-weekly sales strategy presentations over MS Teams with each of your designated hotels to report progress.
  • Develop and nurture a sales pipelineutilizing Salesforce CRM to manage accounts and shorten the sales cycle.
  • Support the Dynamic Sales Solution modelby working closely with your assigned POD (team) to drive revenue across our portfolio of hotels.
  • Create remarkable client experiences, manage client expectations, and maintain a high level of client satisfaction by acting as a seamless extension of the hotel and representing your clients with professionalism and integrity.
  • Ability to travel for in-market visitsto elevate and strengthen client relationships.


What You'll Bring

  • 3+ consecutive years of hotel guestroom sales experience across all market segments; multi-property sales experience preferred.
  • Proven ability to generate new business, grow market share, and achieve revenue goals.
  • Strong knowledge of hotel sales strategies, RFP processes, brand tools, account management, and hotel operations.
  • Experience building trusted relationships with hotel owners, General Managers, and key local accounts.
  • Proficiency with Salesforce (or similar CRM), Microsoft Office, AI tools, and sales technology.
  • Excellent communication, organization, and presentation skills, with the ability to manage priorities and deliver results in a remote, fast-paced environment.
  • Ability to work at a computer and participate in virtual meetings for extended periods.
  • Reside in the United States and able to travel for client visits approximately 2-4 times annually.


Our Commitment to Fair Hiring

  • At Gillis, we may use technology, including AI, to support aspects of our recruitment process; however, all interviews and hiring decisions are conducted by people.
  • Gillis is committed to fostering an inclusive and accessible workplace. Accommodations are available through the recruitment process upon request.

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