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Internal Help Desk Jobs in Raleigh, NC (NOW HIRING)

NCSU

Web Application Programmer

Raleigh, NC · Hybrid

Document internal applications in playbooks, on OIT websites, and in the Help Desk knowledge base as needed. Research, prototype, and build new technologies as needed in web, mobile, and web API ...

Infojini Inc

Technical Analyst

Raleigh, NC

Provide Level 2 Help Desk Technical Leadership and support Receive, log and fully document requests ... internal experts and key stakeholders Establish strong relationships and collaborate with the ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

Maintain the help desk ticketing system, proactively following up on all tickets in your queue to ... Contribute to internal queues (e.g., Help Center backlog, #support-general channel) to document ...

STI

Service Desk Specialist

Raleigh, NC · On-site

Has significant technical knowledge and serves as a resource for others to help solve complex ... This documentation will also be used in accordance with Operational Level Agreements (IT internal) ...

Nasuni

Customer Support Operations Intern

Cary, NC · Hybrid

$14.25 - $18.50/hr

Maintain and improve internal and customer-facing documentation (knowledge base, FAQs, runbooks ... Exposure to help desk or ticketing systems (e.g., Salesforce, Jira) * Basic troubleshooting or ...

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How much do internal help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for internal help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What does an Internal Help Desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the Internal Help Desk position, and why are they important?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are some typical challenges faced by Internal Help Desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.
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Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Raleigh, NC as of May 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.
Web Application Programmer

Web Application Programmer

NCSU

Raleigh, NC • Hybrid

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

North Carolina State University rating

6.8

Company rating: 6.8 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

381st of 528 rated colleges and universities

Job description

Posting Information
Posting Number PG194673EP Internal Recruitment No Working Title Web Application Programmer Anticipated Hiring Range $75,000 - $80,000 Work Schedule 8:00 am - 5:00 pm, Monday-Friday. Hybrid schedule available at the discretion of the Supervisor. Job Location Raleigh, North Carolina Department Office of Information Technology-Research Services About the Department
Research Services coordinates a wide range of activities and provides training, consulting, web and application development and information services to enhance the use of research computing at NC State. This unit acts as a liaison to foster engagement and open communications between OIT and the NC State research community it serves.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:
  • Medical, Dental, and Vision
  • Flexible Spending Account
  • Retirement Programs
  • Disability Plans
  • Life Insurance
  • Accident Plan
  • Paid Time Off and Other Leave Programs
  • 12 Holidays Each Year
  • Tuition and Academic Assistance
  • And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
General Scope of Duties
The primary purpose of this position is to develop and maintain Office of Information Technology's research and campus web applications and associated database and web infrastructure, including Google Cloud Platform and ServiceNow. Applications include the Research Computing app, Standing Committees, Research Computing and HPC websites, NCSU Mobile website, Firebase messaging, various middleware APIs, and other web applications as needed.
The position also provides metrics for all projects by compiling, testing, providing feedback, and managing statistics from Google Analytics and Splunk.

Web Application Development
Work with numerous units in OIT to determine the need for, plan, and implement PHP web applications to improve service and increase productivity on campus. Some data involved with these applications will be sensitive, so the employee must take security and privacy into account. Provide ongoing support and maintenance for existing tools as well as new tools being created. Consult with end users to ensure features continue to meet originally designed needs, and be responsible for analyzing requirements and transitioning to updated solutions.
Create, maintain, and document web and mobile applications and web APIs. Research, test, and implement modern web frameworks to enhance the OIT framework. Much of this documentation will be for projects created individually or as part of a project team; however, there may be times when documentation is needed for projects the employee did not originally develop.

App Support, Documentation & Research
Provide upper-level support for other OIT employees as well as the campus community, both informally and through the OIT Help Desk. Work with research developers to train in new technologies and foster success in the deployment of modernized PHP web applications. Document internal applications in playbooks, on OIT websites, and in the Help Desk knowledge base as needed. Research, prototype, and build new technologies as needed in web, mobile, and web API development.

Outreach, Consulting & Planning
Provide leadership and planning for campus programming in the research community. Consult with the campus community for web applications, web APIs, and other programming areas as required. Participate in meetings, survey concerns, and report steering information to OIT on an ongoing basis. Work with campus researchers to encourage best practices and increase knowledge of programming. Support other OIT Research Computing initiatives as required.
Other Responsibilities
  • Documentation and training on applications created in this role as required.
  • Support integration of SSO and SCIM technology into PHP web applications
  • Support of ServiceNow integrations and campus configuration management integration and reporting as needed.
  • Research and development of new technologies for improvement of unit applications.
Qualifications
Minimum Education and Experience
  • Four (4) year degree or equivalent experience in Computer Science, Programming, or related discipline.
Other Required Qualifications
  • Object-oriented PHP programing and design patterns including common web frameworks like Laravel, JavaScript and related frameworks.
  • MVC pattern, Python, HTML5, CSS, Google Cloud Platform environment and APIs, MySQL database query, and Apache htaccess configuration.
Preferred Qualifications
  • Experience with PHP web frameworks, Javascript, XML, and Go.
  • Working knowledge of ServiceNow development, ServiceNow REST API, integration of mobile apps and web RESTF?UL API, and UFS file system.
  • Experience in research computing environments is a plus.
Required License(s) or Certification(s)
N/A
Valid NC Driver's License required Yes Commercial Driver's License required No
Recruitment Dates and Special Instructions
Job Open Date 05/22/2026 Anticipated Close Date Open Until Filled Special Instructions to Applicants
In addition to your completed application, please provide a cover letter, resume, and Code Samples (Other Document 1).
Position Details
Position Number 00062043 Position Type EPS/SAAO Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00 Appointment 12 Month Recurring Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather Mandatory Designation - Emergency Events Non Mandatory - Emergency Event Department ID 517101 - Shared Services EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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About North Carolina State University

Sourced by ZipRecruiter

North Carolina State University (NCSU), located in Raleigh, NC, US, is a leading educational institution with a strong emphasis on research, academics, and public service. Established in 1887, NCSU operates in the education industry and endeavors to foster student success, and promote economic development by providing high-quality, affordable education, and conducting groundbreaking research across a variety of disciplines. With more than 100 majors, its academic offerings range from undergraduates to postgraduates along with doctoral studies - in various fields like engineering, natural resources, humanities, and social sciences. NCSU is firmly anchored on the core values of respect, responsibility, integrity, and innovation. Its mission is to create economic, societal, and intellectual prosperity for the people of North Carolina and the nation.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1887

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