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Help Desk Tier 2 Jobs in Raleigh, NC (NOW HIRING)

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

... Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Customer-focused * 2-6 Years of IT Support Experience * Thorough knowledge of troubleshooting ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

GRAIL currently runs two shifts and is moving to 24x7 in the fall. On call will rotate ... IT Help Desk. * Troubleshoot and resolve hardware, software, operating system, identity, and ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

GRAIL currently runs two shifts and is moving to 24x7 in the fall. On call will rotate ... IT Help Desk. * Troubleshoot and resolve hardware, software, operating system, identity, and ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

GRAIL currently runs two shifts and is moving to 24x7 in the fall. On call will rotate ... IT Help Desk. * Troubleshoot and resolve hardware, software, operating system, identity, and ...

Leader Communications Inc

Customer Service Agents

Raleigh, NC · On-site

$13.75 - $18.50/hr

These roles are critical in maintaining Tier I and Tier II information technology related help desk duties through phone and email support. Provide support for members of USPTO in carrying out the ...

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Help Desk Tier 2 information

See Raleigh, NC salary details

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How much do help desk tier 2 jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk tier 2 in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the most commonly searched types of Help Desk Tier 2 jobs in Raleigh, NC? The most popular types of Help Desk Tier 2 jobs in Raleigh, NC are:
What are popular job titles related to Help Desk Tier 2 jobs in Raleigh, NC? For Help Desk Tier 2 jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 2 jobs in Raleigh, NC look for? The top searched job categories for Help Desk Tier 2 jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Tier 2 jobs? Cities near Raleigh, NC with the most Help Desk Tier 2 job openings:
Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Title: Help Desk Analyst Tier 3 Application/Production Support Lo

US IT Solutions Inc

Durham, NC

$19.75 - $27/hr

Full-time

Re-posted yesterday

Job description

Company Description

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more.

Job Description

Description: 

We are looking to fill a position for Tier 3 Application/Production Support in NC Durham

Qualifications

5 years of relevant experience in Application/Production Support, browser-based applications is required

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply