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Help Desk Tier 2 Jobs in Raleigh, NC (NOW HIRING)

Surazal Systems

Network Engineer Tier 1 & 2

Cary, NC · On-site

We are seeking a Microsoft Server professional with Help Desk experience. Knowledge of networking ... Up to 1 1/2 hours of travel required, several times a week Position Requirements: * Minimum 2-3 ...

VDart

Service Desk

Morrisville, NC · On-site

Sc. or Diploma) Relevant : 2 - 3 years of help desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks. Certification ...

Ask IT consulting

Technical Specialist

Raleigh, NC · On-site

Provide 2nd tier support for the Help Desk and occasionally staff the Help desk (route or resolve minor incidents as appropriate, engage other 2nd or 3rd tier support as required.) Additional ...

Nutanix

Deal Desk Analyst - Federal Sales

Durham, NC · Hybrid

$19.75 - $27/hr

About the Team The Deal Desk team at Nutanix is a newly created group about 2 years ago. This role is aimed at supporting the federal space, should be operating primarily out of Durham, North ...

Danta Technologies

Service Desk

Morrisville, NC · On-site

$20/hr

Sc. or Diploma) Relevant : 2 - 3 years of help desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks. Certification ...

CYNET SYSTEMS

Service Desk Technician

Cary, NC · On-site

$15 - $20/hr

Client. or Diploma). * 2-3 years of help desk, voice customer service, and support experience with problem solving involving hardware, software, and networks. Responsibilities: * Provide hardware ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Some enterprise experience 2-4 years * Need to have worked in a VDI environment (where thin ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Some enterprise experience 2-4 years * Need to have worked in a VDI environment (where thin ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

WakeMed

Systems Analyst II, Home Health

Raleigh, NC · On-site

Tier 2 Application Support (20%) • Provide high-quality Tier 2 support for assigned applications ... Apply today and help drive healthcare innovation at WakeMed. Department Description Serving the ...

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All JobsHelp Desk Tier 2 JobsHelp Desk Tier 2 Jobs in Raleigh, NC

Help Desk Tier 2 information

See Raleigh, NC salary details

$12

$22

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How much do help desk tier 2 jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk tier 2 in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What are the most commonly searched types of Help Desk Tier 2 jobs in Raleigh, NC?

The most popular types of Help Desk Tier 2 jobs in Raleigh, NC are:

What are popular job titles related to Help Desk Tier 2 jobs in Raleigh, NC?

For Help Desk Tier 2 jobs in Raleigh, NC, the most frequently searched job titles are:

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The top searched job categories for Help Desk Tier 2 jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Help Desk Tier 2 jobs?

Cities near Raleigh, NC with the most Help Desk Tier 2 job openings:

Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Service Desk Technician (Level I / Level II)

Dynamic Solutions Technology LLC

Butner, NC • On-site

Full-time

Re-posted 23 days ago

Job description

Dynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role.
Responsibilities Include:
  • Provide first-line technical support for desktops, laptops, 10Zig zero clients, mobile thin clients, and workstation peripherals.
  • Manage user accounts, passwords, permissions, and access requests in accordance with organizational security policies.
  • Troubleshoot hardware, software, operating system, network connectivity, and peripheral device issues.
  • Install, configure, and maintain workstation hardware, software applications, and operating systems.
  • Ensure workstations remain compliant with approved configurations, security baselines, patches, and enterprise standards.
  • Receive and process support requests via telephone, ServiceNow ticketing system, remote support tools, and walk-in inquiries.
  • Diagnose user-reported issues, assign appropriate priorities, and escalate complex incidents to Level II or specialized support teams as required.
  • Track ticket status, document troubleshooting steps, and communicate progress, resolutions, and issues to users and Service Desk management.
  • Create and maintain Knowledge Base articles, troubleshooting guides, checklists, procedures, Service Level Agreements (SLAs), and end-user documentation.
  • Collaborate with development teams to reproduce and validate issues in test environments and support operational configuration management activities.
  • Assist with Windows Operating System deployment, imaging, configuration management, and workstation provisioning.
  • Evaluate user requirements, workflows, and business processes to recommend effective information technology solutions.
  • Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfaction

Required Experience:
  • 2-4 years minimum Help Desk Administrtion experience.
  • Be able to exercise a high degree of discretion when evaluating client's operating systems, hardware configuration, firewalls, security, and network infrastructure.
  • Demonstrate a wide degree of creativity and latitude as expected.

Required Education/Training:
  • Bachelors of Science degree in Information Technology or related field; relevant and equivalent experience may be substituted for degree requirement.
  • Certifications: CompTIA A+ certification or higher

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