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Chat Desk Jobs in Virginia (NOW HIRING)

ClearanceJobs

Service Desk Lead Jobs

Quantico, VA · On-site

... chat, and walk-ins. -Provide account, mobile device, laptop, VoIP, and conferencing system support. -Support MCRISS Legacy and Next systems, including PII/PHI-related tickets. -Operate and maintain ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type ... Triage and resolve tickets submitted by phone, email, chat, and the ticketing system.

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Days and hours will be set with the IT Director. Responsibilities Service Desk Triage and resolve tickets submitted by phone, email, chat, and the ticketing system. Troubleshoot Windows devices ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Ashburn, VA · On-site

$48K - $50K/yr

Help Desk Specialist I (Tier 1 Support) - Remote Flexibility | 24/7 Operations Join a fast-paced ... You will manage inbound support requests through phone, chat, email, and ticketing systems ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage ... Respond to incoming incidents, service requests, and inquiries via phone, live agent chat, self ...

Home - ARETEC

CBP Technology Service Desk

Ashburn, VA · On-site

CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage ... Respond to incoming incidents, service requests, and inquiries via phone, live agent chat ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage ... Respond to incoming incidents, service requests, and inquiries via phone, live agent chat, self ...

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All JobsChat Desk JobsChat Desk Jobs in Virginia

Chat Desk information

See Virginia salary details

$12

$22

$33

How much do chat desk jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for chat desk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is a chat desk?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

What does a chat desk do?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What are the key skills and qualifications needed to thrive in the chat desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

What are popular job titles related to Chat Desk jobs in Virginia?

For Chat Desk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Chat Desk jobs in Virginia look for?

The top searched job categories for Chat Desk jobs in Virginia are:

Chat Desk jobs near you
Infographic showing various Chat Desk job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,741 per year, or $23 per hour.

Service Desk Lead Jobs

Quantico, VA • On-site

ClearanceJobs
Guided Missile and Space Vehicle Manufacturing • 11 - 50 employees
Learn more about ClearanceJobsexternal

Other

Posted 11 days ago

Job description

Service Desk Lead

Overview: The MCRC Enterprise Service Desk (ESD) is the primary IT support arm for the MCRC G-6, providing Tier-1 customer service to the nationwide recruiting force from MCRC HQ in Quantico, VA.

Clearance: Must be clearable to SECRET

Certifications (choose one): CompTIA Security+, CND, GFACT, or GSEC

Required Experience -5 + years of experience leading Tier-1 IT support operations and act as the first point of contact for IT issues via Remedy, phone, email, chat, and walk-ins.

-Provide account, mobile device, laptop, VoIP, and conferencing system support.

-Support MCRISS Legacy and Next systems, including PII/PHI-related tickets.

-Operate and maintain BMC Remedy ITSM modules (Incident, Change, Asset, Service Request, etc.).

-Escalate issues to Tier-2/3, MCCOG, or MCRISS Program Office.

-Manage imaging, deployment, and tracking of government laptops and assist with inventory/CMR reviews.

-Maintain SOPs, process improvements, and provide Remedy training as required.

Coverage: Normal support: Mon–Fri, 0600–2200 ET. On-call: 24x7x365 with 60–120 min response times depending on hours.

Qualifications: Experience in enterprise Tier-1 IT support and service desk leadership. Familiarity with BMC Remedy ITSM. Strong troubleshooting, communication, and customer service skills. Meet DoD 8570 requirements (Security+, CND, GFACT, or GSEC).

Apply