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Chat Desk Jobs in Virginia (NOW HIRING)

AAC Inc

Service Desk Technician (Tier 1)

Chantilly, VA · On-site

... Desk. Interface directly with supported end-users to provide hardware, software, and network ... Clearly and professionally communicate via phone, email, and instant messaging/chat with end users ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Ashburn, VA · On-site

$48K - $50K/yr

Help Desk Specialist I (Tier 1 Support) - Remote Flexibility | 24/7 Operations Join a fast-paced ... You will manage inbound support requests through phone, chat, email, and ticketing systems ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage ... Respond to incoming incidents, service requests, and inquiries via phone, live agent chat, self ...

Home - ARETEC

CBP Technology Service Desk

Ashburn, VA · On-site

CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage ... Respond to incoming incidents, service requests, and inquiries via phone, live agent chat ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage ... Respond to incoming incidents, service requests, and inquiries via phone, live agent chat, self ...

Maximus

Help Desk Lead

... chat portals to ensure courteous, timely, and effective resolution of end user issues. - Track and analyze trends in Help Desk requests and generate statistical reports. - Perform supervisory ...

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All JobsChat Desk JobsChat Desk Jobs in Virginia

Chat Desk information

See Virginia salary details

$12

$22

$33

How much do chat desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat desk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is a chat desk?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

What does a chat desk do?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What are the key skills and qualifications needed to thrive in the chat desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

What are popular job titles related to Chat Desk jobs in Virginia? For Chat Desk jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Chat Desk jobs in Virginia look for? The top searched job categories for Chat Desk jobs in Virginia are:
What cities in Virginia are hiring for Chat Desk jobs? Cities in Virginia with the most Chat Desk job openings:
Chat Desk jobs near you
Infographic showing various Chat Desk job openings in Virginia as of July 2026, with employment types broken down into 58% Full Time, 22% Part Time, and 20% Contract. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $47,741 per year, or $23 per hour.

Front Desk Receptionist

Rodgers and Rodgers Consulting

Virginia Beach, VA • On-site

$13 - $15/hr

Part-time

Re-posted 6 days ago

Job description

Benefits:
  • Paid Sick Time
  • Competitive salary
  • Wellness resources

Benefits/Perks
  •  Great Work Environment
  •  Competitive Compensation
Job Summary
We are seeking an experienced, dedicated, and professional receptionist to join our team! As our Front Desk Receptionist, you will be the first point of contact for our patients and their families, providing exceptional service to veterans and service members. This role is vital to creating a positive experience for all who enter our clinic. The ideal candidate will have a strong customer service background, excellent organizational skills, and a commitment to supporting veterans with empathy and respect.
Responsibilities
  •  Greet and welcome veterans, visitors, and staff with courtesy and professionalism.
  •  Verify patient demographics and facilitate the intake process.
  •  Manage the appointment calendar and check-in processes efficiently.
  •  Assist veterans with completing necessary paperwork as needed.
  •  Conduct basic screening checks, including temperature or blood pressure checks, as required.
  •  Provide accurate information in person and via phone/email, including directions to the office using internet maps/GPS.
  •  Communicate effectively using online chat and other digital communication tools.
  •  Perform clerical duties such as filing, photocopying, scanning, and faxing.
  •  Maintain a clean, organized reception and office space.
  •  Order office supplies and manage inventory.
  •  Collaborate with medical staff and management to ensure efficient patient flow and clinic operations.
  •  Answer phone calls and emails promptly, directing inquiries to the appropriate team member or department.
  •  Ensure office security by adhering to safety protocols and managing access via the reception desk.
  •  Comply with HIPAA regulations and uphold patient confidentiality standards.

Qualifications/Requirements
  •  High school diploma or equivalent; additional education is a plus.
  •  Proficient in computer skills; experience with Apple products and Google Suite is preferred.
  •  Proven experience as a receptionist or in a customer service role.
  •  Strong communication and interpersonal skills, with the ability to use chat and online tools effectively.
  •  Excellent organizational and multitasking abilities.
  •  Sensitivity and empathy towards veterans and their unique needs.
  •  Attention to detail and a commitment to excellent customer service.

Schedule
This is a part-time position, requiring 8-16 hours per week. Primary hours are on Sundays from 8:00 am to 5:00 pm, with potential additional hours available during the Monday to Friday workweek as needed.