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Desk Support Jobs in Virginia (NOW HIRING)

Metropolitan Funeral Service

Front Desk Support

Norfolk, VA · On-site

$16 - $18/hr

Front Desk Support Teamwork, integrity and compassion are core values of our company, and we go to great lengths to ensure that our employees are satisfied and rewarded for the work that they do. ● ...

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Sparks Group

Service Desk Support Associate

Mclean, VA · Hybrid

Sparks Group has partnered with a non-profit organization to find a Service Desk Support Associate . This is a contract role with a hybrid schedule: 2-3 days per week onsite. Your career development ...

Encode, Inc.

VA · On-site

The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership ...

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All JobsDesk Support JobsDesk Support Jobs in Virginia

Desk Support information

See Virginia salary details

$12

$22

$33

How much do desk support jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for desk support in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

For a Desk Support role, earning $4,000 a week typically requires specialized skills, certifications, or experience rather than a formal degree. High-paying IT support or technical roles may reach this level with certifications like CompTIA or Cisco, but such earnings are often associated with freelance, contract, or senior positions rather than entry-level jobs.

What are the key skills and qualifications needed to thrive as a Desk Support Specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

Will IT help desk be replaced by AI?

The IT help desk role, including desk support, involves troubleshooting and customer service that currently require human judgment and communication skills. While AI tools can assist with routine tasks and provide automated support, they are unlikely to fully replace human desk support staff in the near future due to the need for complex problem-solving and personalized assistance.

What are desk support jobs?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What is a support desk job?

A support desk job involves providing technical assistance and customer service to users experiencing hardware, software, or network issues. Support desk professionals troubleshoot problems, often using remote tools or on-site visits, and may require knowledge of specific systems or certifications like CompTIA A+.

What are some common challenges faced by Desk Support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

Is a helpdesk a stressful job?

Desk support roles can be stressful due to the need to resolve technical issues quickly and manage multiple user requests. The job often requires strong communication skills, patience, and the ability to work under pressure, especially during high-demand periods or system outages.
What are popular job titles related to Desk Support jobs in Virginia? For Desk Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Desk Support jobs in Virginia look for? The top searched job categories for Desk Support jobs in Virginia are:
What cities in Virginia are hiring for Desk Support jobs? Cities in Virginia with the most Desk Support job openings:
Desk Support jobs near you
Infographic showing various Desk Support job openings in Virginia as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.
Help Desk Support

Help Desk Support

Strategic Staffing Solutions

Richmond, VA • On-site

$20/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Help Desk Support

Location: Richmond, VA (Hybrid)

Duration: 12 months + Possibility to Extend and/or Convert to FTE

Pay Rate: $20/HR (W2 Only)

Job/Role Description:


  • This role supports the creation, modification, and deletion of user access accounts in various applications for all lines of business across the enterprise.
  • This position will troubleshoot provisioning errors and resolve access-related issues efficiently and accurately.
  • This position will work on various access cleanup projects to maintain data integrity, security, and compliance.
  • This position will cross-train within the team to ensure comprehensive support coverage and knowledge sharing.
  • Perform initial investigation and triage for access provisioning requests and incidents.
  • Provide high-quality service delivery through responsiveness to access requests, adherence to service levels, and security policies.
  • Accurately log and document all access changes, requests, and incidents in the ticketing system.
  • Identify opportunities for improvement in access provisioning processes, tools, and workflows.
  • Collaborate with other IT support groups and teams to resolve complex or escalated access issues.
  • Report key performance metrics related to access management and provisioning to leadership.

Required Qualifications


  • Prior experience in IT help desk, user access administration, identity management, or a related support role in a large enterprise environment
  • Experience with user provisioning, account administration, and access management processes
  • Experience with ticketing systems such as ServiceNow a plus
  • Experience with identity and access management tools (e.g., Active Directory, Azure AD, or similar platforms) a plus
  • Proven analytical and problem-solving abilities
  • Strong interpersonal, written, and oral communication skills
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Highly self-motivated and directed
  • Strong organizational skills
  • Keen attention to detail
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • Ability to work effectively in a hybrid environment with onsite requirements in Richmond, VA

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