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Desk Support Jobs in Virginia (NOW HIRING)

Intrepidgs

Sr Help Desk Support Specialist

Mclean, VA · On-site

Position is contingent upon contract award The Sr Help Desk Support Specialist provides second-tier technical support for end-users across desktop, laptop, and network environments. This role ...

IMTAS

Mid Level Service Desk Support(AF)

Chantilly, VA · On-site

$21 - $28.75/hr

Mid Level Service Desk Support(AF) We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...

STI

Helpdesk Support

Chesterfield, VA · On-site

$19 - $25.75/hr

The Help Desk Analyst 4 is responsible for assisting and providing technical support for LiveScan agencies statewide, to answer questions from agencies and IT suppliers about the LiveScan onboarding ...

GDIT

Tier-1 Network Monitor/Help Desk Support

Langley, VA · On-site

$55K - $74K/yr

Help Desk Support, Monitoring Tools, Network Operations Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes Network Engineer Associate Join our technology ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Provide service desk support to all customer IT groups for both unclassified and classified ... services. * Monitor and respond to support requests submitted through various channels-including ...

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

Provide service desk support to all customer IT groups for both unclassified and classified ... services. * Monitor and respond to support requests submitted through various channels-including ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

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Showing results 21-40

All JobsDesk Support JobsDesk Support Jobs in Virginia

Desk Support information

See Virginia salary details

$12

$22

$33

How much do desk support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for desk support in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk support specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What is a desk support?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What are some common challenges faced by desk support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What are popular job titles related to Desk Support jobs in Virginia? For Desk Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Desk Support jobs in Virginia look for? The top searched job categories for Desk Support jobs in Virginia are:
What cities in Virginia are hiring for Desk Support jobs? Cities in Virginia with the most Desk Support job openings:
Desk Support jobs near you
Infographic showing various Desk Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

Senior Customer Tech Support Specialist (Help Desk)

Astrion

Dahlgren, VA • On-site

$65K - $72K/yr

Full-time

Posted 25 days ago

Job description

Overview
Senior Customer Technical Support Specialist
JOB LOCATION: Dahlgren, Virginia
JOB STATUS: Full Time
CLEARANCE: Secret
TRAVEL: Less than 10%
SALARY: $65,000 to $72,500
Astrion has a contingent opening for a Senior Customer Technical Support Specialist supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support III / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level and follow-up support. Provide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning.
REQUIRED QUALIFICATIONS / SKILLS
  • Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support
  • Experience using help desk tools such as BMC's Remedy, BMC Helix ITSM, or ServiceNow
  • Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation

PREFERRED QUALIFICATIONS / SKILLS
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • CompTIA A+, Network+, MS-900, MD-102

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