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Desk Support Jobs in Virginia (NOW HIRING)

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

End User Support includes Desktop support services that cannot be resolved remotely by Tier I ... Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

End User Support includes Desktop support services that cannot be resolved remotely by Tier I ... Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

End User Support includes Desktop support services that cannot be resolved remotely by Tier I ... Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

IMTAS

JR Service Desk Support (AF)

Chantilly, VA

Answer phone calls, emails, or other communications received from users of financial and facility applications. Record a ticket in the call center database (currently HP Service Manager) for every ...

IMTAS

JR Service Desk Support (AF)

Chantilly, VA · On-site

Description * Answer phone calls, emails, or other communications received from users of financial and facility applications. * Record a ticket in the call center database (currently HP Service ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... End User Support includes Desktop support services that cannot be resolved remotely by Tier I.

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... End User Support includes Desktop support services that cannot be resolved remotely by Tier I.

Sharp Solutions, Inc.

Tier 2 Service Desk L2

Reston, VA · On-site

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... End User Support includes Desktop support services that cannot be resolved remotely by Tier I.

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... End User Support includes Desktop support services that cannot be resolved remotely by Tier I.

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All JobsDesk Support JobsDesk Support Jobs in Virginia

Desk Support information

See Virginia salary details

$12

$22

$33

How much do desk support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for desk support in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk support specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What is a desk support?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What are some common challenges faced by desk support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What are popular job titles related to Desk Support jobs in Virginia? For Desk Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Desk Support jobs in Virginia look for? The top searched job categories for Desk Support jobs in Virginia are:
What cities in Virginia are hiring for Desk Support jobs? Cities in Virginia with the most Desk Support job openings:
Desk Support jobs near you
Infographic showing various Desk Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

IT Support Coordinator (On-site)

Guidance Residential

Reston, VA

$22.50 - $30.75/hr

Full-time

Re-posted 28 days ago

Job description

Guidance Residential, LLC is a strong, growing company that specializes in residential mortgage lending. Our team members are a vital strength in our ability to grow and continue to serve our customers.

We are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed.

Help-Desk Support Functions

  • Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.

  • Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations, laptops, and mobile devices to end users in a thorough and professional manner.

  • As directed by the CTO, provide support for commonly used applications, including Microsoft Office, Remote Desktop, and VPN as directed by the IT Help Desk.

  • Provide support, troubleshoot, and coordinate with vendors in resolving issues related to printers, scanners and other office equipment.

  • Assist in preparing, maintaining, and updating procedures for logging, reporting, and statistically monitoring desktop operations.

  • Assists the IT Help Desk in maintaining inventory of computer, networking, and all other IT-related equipment.

  • Configure, maintain and support all workstations, printers and miscellaneous devices as directed.

  • Assist in the maintenance of the Exchange e-mail server ensuring efficiency and up time, including all email related applications.

  • Assist in the administration of the daily and/or weekly backups: help analyze backup performance information, identify areas of concern, and propose design changes to rectify performance issues.

Requirements

  • Knowledge of Information Systems, Computer Science, or a related field is an advantage.

  • Internship/Apprenticeship experience in supporting an IT help desk, PC installation and maintenance.

  • Working knowledge of Windows 7, Windows 10, Windows Server 2008/2012, Microsoft Office, and MS Office 365.

  • Working knowledge of Mac OSX.

  • Excellent customer service, oral and written communication skills.

  • Ability to learn, follow processes and apply best practices related to the job.

  • Ability to explain technical concepts and procedures to non-technical users.

  • Using initiative and independent judgment within established guidelines and procedures.

  • Ability to thrive in high-demand high-pressure situations.

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