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It Helpdesk Associate Jobs in Virginia (NOW HIRING)

Somatus, Inc.

IT Helpdesk Specialist 1

Mclean, VA · On-site

$25.96 - $28.85/hr

The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the ... Associate degree or higher from an accredited college preferred. * Strong working knowledge of ...

Liberty

IT Helpdesk Student Worker

Lynchburg, VA

$12.77/hr

The Campus Support Student Worker's role is to provide excellent customer service for customers visiting the IT Helpdesk offices and creating tickets for customers needing assistance. This support is ...

Quantum Leap Research, LLC

Be Seen First

IT Helpdesk Technician, User Support

Leesburg, VA · On-site

$80K - $95K/yr

We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and maintain our internal services. A successful candidate must have the capacity and desire to learn. Our ...

New

ROCS

IT Help Desk Specialist

Arlington, VA

Associate degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience. * 1-2 years of IT help desk or end-user support experience. * Working knowledge of ...

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It Helpdesk Associate information

What are some typical challenges an IT Helpdesk Associate may face when supporting end-users, and how can they effectively manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What are IT Helpdesk Associates?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Associate, and why are they important?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Virginia? The most popular types of It Helpdesk jobs in Virginia are:
What are popular job titles related to It Helpdesk Associate jobs in Virginia? For It Helpdesk Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Virginia look for? The top searched job categories for It Helpdesk Associate jobs in Virginia are:
What cities in Virginia are hiring for It Helpdesk Associate jobs? Cities in Virginia with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
IT Helpdesk Specialist 1

IT Helpdesk Specialist 1

Somatus, Inc.

Mclean, VA • On-site

$25.96 - $28.85/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 20 days ago

Somatus rating

6.7

Company rating: 6.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

How We Show Up for Our Patients:
As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home™.
Care at Somatus goes beyond treatment. Through a whole-person approach, we deliver outcomes-driven integrated care and show up #SomatusStrong for our patients and teammates. We partner closely with health plans, health systems, and provider groups to support patients with, or at risk of developing, cardio, kidney, metabolic, or other chronic conditions.
We hire the brightest and boldest - talent driven by purpose and impact. Since our founding in 2016, our growth trajectory isn't just a milestone - it's a signal. Our leadership values culture and leads with intention as we remain dedicated to driving clinical excellence.
Does this sound like you? Keep reading.
How We'll Support You:
We offer 25+ health, growth, and wealth work perks to help teammates be the best version of themselves, including:
  • Subsidized personal healthcare coverage: Medical, Dental & Vision, plus Wellness programs
  • Paid Time Off: Flexible PTO
  • Professional development: CEU and tuition reimbursement

How You'll Make an Impact:
Somatus is on a mission to transform kidney care by delivering value-based solutions that improve outcomes for patients with chronic kidney disease. Our teams support clinicians, care teams, and corporate partners nationwide-making reliable, secure technology a critical part of our success. The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the United States. This role supports both corporate and remote team members, ensuring timely resolution of technology issues that enable uninterrupted patient-focused work. While classified as a Level 1 role, this position offers opportunities to contribute beyond basic support through ownership of issues, collaboration with cross-functional IT teams, and participation in continuous improvement initiatives. This role is well suited for experienced help desk professionals, including those from MSP environments, who value service excellence and mission-driven work.
  • Serve as the first point of contact for IT support requests from corporate and remote employees
  • Provide remote technical support via phone, email, chat, and ticketing system
  • Troubleshoot and resolve hardware, software, endpoint, Microsoft 365, VPN, and access-related issues
  • Deliver clear, professional, customer service/empathetic support to users with varying levels of technical expertise
  • Own incidents through resolution when possible, ensuring timely communication and follow-up
  • Accurately document issues, troubleshooting steps, and resolutions
  • Escalate complex issues to appropriate IT teams with thorough context and analysis
  • Identify recurring issues and contribute to documentation, knowledge articles, and process improvements
  • Collaborate with infrastructure, security, and application teams to support reliable service delivery
  • Adhere to organizational IT standards, security policies, and HIPAA requirements

How You'll Strengthen Our Team:
Qualifications:
  • 3+ years of experience in IT help desk, technical support, or MSP environments supporting users remotely in a distributed workforce
  • High school diploma or GED required; Associate degree or higher from an accredited college preferred.
  • Strong working knowledge of Windows operating systems and Microsoft 365
  • Proven ability to troubleshoot endpoints, peripherals, connectivity, and access issues
  • Excellent verbal and written communication skills
  • Strong customer service orientation with a calm, professional approach
  • Ability to work independently while contributing to a collaborative team

Preferred Qualifications:
  • Prior experience in a healthcare or regulated environment
  • Experience serving as a senior technician, escalation resource, or informal technical lead
  • Familiarity with ServiceNow, Jira Service Management, or similar ticketing platforms
  • Familiarity with MacOS
  • Working knowledge of Microsoft Entra and identity/access management
  • Experience supporting corporate or executive-level users
  • Interest in professional growth within enterprise IT or technical leadership

Compensation:
$25.96 to $28.85 per hour
We offer competitive compensation that reflects market conditions and recognizes the skills, experience, and contributions of our team members. Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, experience, and geographic location and may fall outside of the range shown above.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our Commitment to Diversity:
At Somatus, we celebrate what makes us unique - our people. We believe that a culture intentionally built to foster and support our unique passions, experiences, and perspectives helps fuel us in the pursuit of our mission.
Somatus, Inc. provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Discrimination of any type will not be tolerated.

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