ZipRecruiter

Log In

1

It Helpdesk Associate Jobs in Virginia (NOW HIRING)

ManTech

IT Helpdesk Specialist

Herndon, VA

MANTECH seeks a motivated, career and customer-oriented IT Helpdesk Specialist (Executive Support) to join our team in Herndon, VA. Responsibilities include but are not limited to: * Provide high ...

Somatus, Inc.

IT Helpdesk Specialist 1

Mclean, VA · On-site

The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the ... Associate degree or higher from an accredited college preferred. * Strong working knowledge of ...

CHT USA Inc.

IT Specialist

Richmond, VA · On-site

$70K - $110K/yr

Manage the Richmond location IT helpdesk and support tickets. * Maintain documentation of technical maintenance procedures. * Set up and train new users and equipment. * Create training documents and ...

CHT USA Inc.

IT Specialist

Richmond, VA · On-site

$70K - $110K/yr

Manage the Richmond location IT helpdesk and support tickets. * Maintain documentation of technical maintenance procedures. * Set up and train new users and equipment. * Create training documents and ...

Roanoke College

IT Support Specialist

Salem, VA · On-site

Provide secondary-level Help Desk support, assisting with issue resolution, service requests, and ... Minimum of Associate's Degree required, Bachelor's Degree preferred * Minimum of 3 years of ...

Roanoke College

IT Support Specialist

Salem, VA · On-site

Provide secondary-level Help Desk support, assisting with issue resolution, service requests, and ... Minimum of Associate's Degree required, Bachelor's Degree preferred * Minimum of 3 years of ...

next page

Showing results 1-20

All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Virginia

It Helpdesk Associate information

What are some typical challenges an IT Helpdesk Associate may face when supporting end-users, and how can they effectively manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What are IT Helpdesk Associates?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Associate, and why are they important?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Virginia? The most popular types of It Helpdesk jobs in Virginia are:
What are popular job titles related to It Helpdesk Associate jobs in Virginia? For It Helpdesk Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Virginia look for? The top searched job categories for It Helpdesk Associate jobs in Virginia are:
What cities in Virginia are hiring for It Helpdesk Associate jobs? Cities in Virginia with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
IT Helpdesk Specialist

IT Helpdesk Specialist

ManTech International

Herndon, VA • On-site

Full-time

Posted 13 days ago

ManTech rating

8.8

Company rating: 8.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

32nd of 190 rated software companies

Job description

General information
Requisition #
R68183
Locations
USA-VA-Herndon
Posting Date
06/02/2026
Security Clearance Required
None
Remote Type
Onsite
Time Type
Full time
Description & Requirements
Elevate your career with MANTECH International Corporation! Join a dynamic team dedicated to national security through cutting-edge technology. Since 1968, MANTECH has led in delivering advanced solutions to government intelligence, the Department of Defense, and Federal Civilian sectors. Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Your journey to impactful work and rapid growth starts now-be extraordinary at MANTECH!
MANTECH seeks a motivated, career and customer-oriented IT Helpdesk Specialist (Executive Support) to join our team in Herndon, VA.
Responsibilities include but are not limited to:
  • Provide high-touch, "white glove" desktop support for C-suite executives, demonstrating a high degree of technical competency, discretion, and responsiveness.
  • Monitor, track, and prioritize assigned tasks and trouble tickets, assisting with incident routing, assignment, and escalation where applicable.
  • Deploy software and provide advanced desktop support for Windows Operating Systems, Microsoft Office/Google suites, and Adobe software.
  • Support and troubleshoot user access within a modern Zero Trust environment, utilizing Netskope for security and Okta/RSA for identity authentication.
  • Administer and troubleshoot Zoom and Google Meet/Chat for VoIP telephony services and collaborative tools.
  • Diagnose and resolve complex network connectivity issues and provide hands-on support for office hardware such as Xerox printers, DTEN boards, and poly conferencing phones.
  • Issue, troubleshoot, and maintain inventory of RSA/PKI security tokens and Multi-Factor Authentication (MFA) tools.

Minimum Qualifications:
  • Bachelor's Degree or equivalent, with at least two (2) years of experience with Windows OS and Microsoft Office/Google desktop support.
  • Strong working knowledge of basic network configuration, deployment, and troubleshooting connectivity issues.
  • Direct experience working with Okta authentication and Netskope (or similar Zero Trust network access environments).
  • A+, Security+, or Network+ Certification, or equivalent professional experience.

Preferred Qualifications :
  • Proven experience providing high-touch, VIP, or "white glove" IT support to executive-level leadership.
  • Familiarity with the ServiceNow analyst dashboard.
  • Experience with Mobile Device Management (MDM) platforms like JAMF, Intune, or similar.
  • Excellent interpersonal skills with a proven track record of handling high-pressure technical situations with discretion.

Clearance Requirements:
  • None

Physical Requirements:
  • Must be able to remain in a stationary position 50% of the time.
  • Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
  • Must be able to exchange accurate information in these situations.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

What ManTech employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply