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It Helpdesk Associate Jobs in Virginia (NOW HIRING)

Constellation West

IT HELPDESK SPECIALIST

Manassas, VA · On-site

$65 - $95/hr

... IT HELPDESK SPECIALIST Full Time Washington, DC, US Place of Performance * Primarily onsite ... AWS Certified SysOps Administrator - Associate Preferred Education Bachelor's degree in Information ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

... IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab ...

Nwis

IT Helpdesk Analyst

Arlington, VA · On-site

$64K - $128K/yr

... IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$64K - $128K/yr

... IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab ...

Nwis

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

... IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab ...

Quantum Leap Research, LLC

Be Seen First

IT Helpdesk Technician, User Support

Leesburg, VA · On-site

$80K - $95K/yr

We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and maintain our internal services. A successful candidate must have the capacity and desire to learn. Our ...

SimVentions, Inc

IT/Helpdesk Spt Spec I

Fredericksburg, VA · On-site

$41K - $58K/yr

We are seeking a Help Desk Support Specialist to join our team! In this role, you will provide Tier ... Build Innovative Technology SimVentions takes pride in its innovative and cutting-edge technology ...

dynamicaviation

IT Technician

Bridgewater, VA · On-site

$21 - $27.16/hr

... Help Desk. The IT Technician will be responsible for administration and internal support of the ... • Associate's degree in Information Systems, Business, Communications or related field • ...

New

VPGC, LLC.

IT Help Desk Support

Hinton, VA

$43K - $53K/yr

Associate's degree in Information Technology, Computer Science, or related field preferred. * Proven experience as a help desk technician or other customer support role. * Good understanding of ...

Dynamic Aviation

IT Technician

Bridgewater, VA · On-site

$21 - $27.16/hr

Whether modifying aircraft to help protect our service members overseas, performing geographical ... • Associate's degree in Information Systems, Business, Communications or related field • ...

New

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It Helpdesk Associate information

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Virginia?

The most popular types of It Helpdesk jobs in Virginia are:

What are popular job titles related to It Helpdesk Associate jobs in Virginia?

For It Helpdesk Associate jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Virginia look for?

The top searched job categories for It Helpdesk Associate jobs in Virginia are:

What cities in Virginia are hiring for It Helpdesk Associate jobs?

Cities in Virginia with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

IT Helpdesk Technician

Atlantic Constructors, Inc.

Richmond, VA • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

At ACI we build our company and our culture not by counting people, but by making our people count!
$0.00 COST FOR MEDICAL, DENTAL, SHORT TERM DISABILITY & LIFE INSURANCE (EMPLOYEE ONLY) COVERAGE!
Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team! Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years.
Benefits:
  • Medical Insurance Plan ($0.00 Employee-Only)
  • Dental Insurance Plan ($0.00 Employee-Only)
  • Short-Term Disability Plan ($0.00 Employee-Only)
  • Life Insurance Plan ($0.00 Employee-Only)
  • Vision Insurance Plan
  • 401(K) Retirement Plan with Generous Company Matching
  • Health Savings Plan with Generous Company Matching
  • Wellness Programs

Atlantic Constructors offers competitive benefits, for more information check out our on our website Acibuilds.com
Position Summary
This position is the frontline of IT support for our user base - responsible for resolving hardware, software, and connectivity issues while maintaining a high standard of service and professionalism.
This is a permanent, full-time position suited for someone who thrives in a structured corporate environment, takes pride in reliable service delivery, and is looking to plant roots with a stable and growing organization.
Primary Responsibilities
  • Serve as the primary point of contact for all end-user IT support requests via phone, email, ticketing system, and walk-up
  • Triage, prioritize, and resolve helpdesk tickets within established SLA targets using ServiceNow
  • Manage user account provisioning, modifications, and deprovisioning in Active Directory and Azure AD
  • Perform workstation imaging, deployment, and configuration using Microsoft Intune / Autopilot
  • Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
  • Troubleshoot hardware issues across desktops, laptops, printers, mobile devices, and peripherals
  • Manage onboarding and offboarding processes, ensuring timely and accurate access provisioning
  • Maintain accurate asset inventory and documentation
  • Collaborate with the Helpdesk Manager on escalations, process improvements, and IT projects
  • Provide basic network troubleshooting support (VPN, Wi-Fi, LAN connectivity)

Qualifications
Required
  • Minimum 3-5 years of corporate helpdesk or desktop support experience in an enterprise environment
  • Hands-on experience with Active Directory and Azure AD / Entra ID user administration
  • Proficiency with Microsoft 365 administration and end-user support
  • Experience with ServiceNow or equivalent enterprise ticketing system
  • Familiarity with Microsoft Intune, Autopilot, or SCCM for device deployment and management
  • Strong hardware troubleshooting skills across Windows-based endpoints
  • Demonstrated ability to manage ticket queues and meet SLA targets independently
  • Excellent communication skills - written and verbal - with a professional, user-focused approach
  • Stable work history with demonstrated multi-year tenure at previous employers

Preferred
  • CompTIA A+, Network+, or Security+ certification
  • Experience with Microsoft Exchange or Exchange Online
  • Familiarity with MDM platforms for mobile device support
  • Experience supporting onboarding/offboarding workflows in a regulated or compliance-driven environment
  • Associate's or Bachelor's degree in Information Technology or related field

Work Environment:
  • Works in a professional office environment and routinely uses standard office equipment.
  • While performing the duties of this job, the employee is exposed to noise levels consistent shop environment. PPE is always required.
  • Position may require occasional visits to construction sites.

Travel:
  • Less than 5% travel (no overnight travel)

ACIBUILDS.COM
Final compensation will be determined based on experience, education, licensure, skills, and other relevant factors
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
An Equal Opportunity/Affirmative Action Employer

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