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It Helpdesk Associate Jobs in Toano, VA (NOW HIRING)

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It Helpdesk Associate information

See Toano, VA salary details

$12

$19

$29

How much do it helpdesk associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for it helpdesk associate in Toano, VA is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.63 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What cities near Toano, VA are hiring for It Helpdesk Associate jobs?

Cities near Toano, VA with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Toano, VA as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,184 per year, or $19.3 per hour.

Information Technology Specialist

Virginia Department of Human Resource Management

Henrico, VA • On-site

$84K - $96K/yr

Full-time

Posted 4 days ago

Virginia Alcoholic Beverage Control Authority rating

5.2

Company rating: 5.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

825th of 848 rated public administrative organizations

Job description

Information Technology Specialist
Job no: 5109728
Work type: Full-Time (Salaried)
Location: Henrico, Virginia
Categories: Information Technology
Title: Information Technology Specialist
State Role Title: Salary Non-Specified
Hiring Range: Hiring range for this position is $84,114.20 - $96,731.33, commensurate with education and experience
Pay Band: UG
Agency: VA Cannabis Control Authority
Location: VA Cannabis Control Authority
Agency Website: https://www.jobs.virginia.gov/
Recruitment Type: General Public - G
Job Duties
IT Support & Troubleshooting
• Support the IT Service Desk and triage IT issues.
• Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
• Resolve network and infrastructure issues.
Network & Infrastructure Management
• Set up, configure, manage, and troubleshoot routers, switches, and wireless access points.
• Monitor network and computer systems performance.
Asset & Documentation Management
• Track end-user support activities through the ticketing system.
• Track all IT assets using the Asset Management system.
• Document any changes to systems, update training and system documentation, and create new procedures as solutions to issues and problems.
Project Participation & Collaboration
• Participate in special projects assigned by the Director of Information Technology.
Minimum Qualifications
• Knowledge of hardware and software systems configuration and management
• Knowledge of IT service management principles and best practices
• Knowledge of business process analysis and IT solution design
• Proficiency in Microsoft Office 365 administration and end-user support
• Technical troubleshooting and diagnostic techniques for hardware, software, and network issues
• Written and verbal communication skills for technical and non-technical audiences
• Analytical and problem-solving skills for complex technical challenges
• Ability to set up, configure, upgrade, manage, and troubleshoot networks, hardware, and software systems
• Ability to perform hands-on technical installation, configuration, troubleshooting, maintenance, and recovery of critical agency assets
• Ability to apply information technology solutions to address business problems and operational needs
• Ability to effectively investigate, analyze, and resolve complex technical issues
• Ability to work independently and collaboratively in a dynamic technical environment
Required Education and Experience
• High School Diploma, GED, or equivalent Diploma
• 5 Years of prior experience in an IT Service Desk and/or Support position.
Additional Considerations
Preferred (Optional) Education and Experience
• Associate's or Bachelor's degree in Information Technology, Computer Science, or other related field of study.
• MSCE Certification
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Contact Information
Name: VCCA Recruitment Team
Phone: 804-653-9735
Email: recruitment@cca.virginia.gov
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please call (804)653-9490 for assistance.
The Commonwealth of Virginia is an Equal Opportunity Employer. It is the policy of the Commonwealth of Virginia to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, pregnancy, childbirth or related medical conditions in the recruitment, selection, and hiring of its workforce.
Advertised: 18 Aug 2026 Eastern Daylight Time
Applications close: 26 Aug 2026 Eastern Daylight Time
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