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It Helpdesk Associate Jobs in Reston, VA (NOW HIRING)

Exponent Health

IT Helpdesk Technician

Rockville, MD

Title : IT Helpdesk Technician Location : In-Office (North Bethesda, MD) Reports To: IT Manager ... Associate's degree in IT or a related field (or equivalent experience) * 1-3 years in a helpdesk or ...

Expion Health

IT Helpdesk Technician

North Bethesda, MD · On-site

$23 - $27/hr

Title : IT Helpdesk Technician Location : In-Office (North Bethesda, MD) Reports To: IT Manager ... Associate's degree in IT or a related field (or equivalent experience) * 1-3 years in a helpdesk or ...

Expion Health

IT Helpdesk Technician

Rockville, MD · On-site

$23 - $27/hr

Title : IT Helpdesk Technician Location : In-Office (North Bethesda, MD) Reports To: IT Manager ... Associate's degree in IT or a related field (or equivalent experience) * 1-3 years in a helpdesk or ...

ManTech

IT Helpdesk Specialist

Herndon, VA · On-site

MANTECH seeks a motivated, career and customer-oriented IT Helpdesk Specialist (Executive Support) to join our team in Herndon, VA. Responsibilities include but are not limited to: * Provide high ...

Somatus, Inc.

IT Helpdesk Specialist 1

Mclean, VA · On-site

The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the ... Associate degree or higher from an accredited college preferred. * Strong working knowledge of ...

CSA Global LLC

IT Help Desk Technician

Washington, DC · On-site

CSA Global is seeking an Information Technology (IT) Helpdesk Technician at the Commander Navy Installations Command (CNIC) Headquarters at the Washington Navy Yard, DC. Provides second-tier support ...

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Reston, VA

It Helpdesk Associate information

See Reston, VA salary details

$15

$22

$34

How much do it helpdesk associate jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for it helpdesk associate in Reston, VA is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

What are some typical challenges an IT Helpdesk Associate may face when supporting end-users, and how can they effectively manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What are IT Helpdesk Associates?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Associate, and why are they important?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Reston, VA? The most popular types of It Helpdesk jobs in Reston, VA are:
What are popular job titles related to It Helpdesk Associate jobs in Reston, VA? For It Helpdesk Associate jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Reston, VA look for? The top searched job categories for It Helpdesk Associate jobs in Reston, VA are:
What cities near Reston, VA are hiring for It Helpdesk Associate jobs? Cities near Reston, VA with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
IT Helpdesk Technician

IT Helpdesk Technician

Exponent Health

Rockville, MD

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Title: IT Helpdesk Technician

Location: In-Office (North Bethesda, MD)

Reports To: IT Manager

Expion Health is building the future of pharmacy economics. As architects of prescription economics, we design how pharmacy value is created - aligning cost, clinical decisions, and performance into one accountable system that moves beyond rebates. We help organizations stay ahead of market change with clear insight, bold thinking, and strategies built for what's next.

The Role

You'll be the friendly, capable face of IT - the first call when something isn't working and the reason your colleagues walk away with their day back on track. While this position is based in our North Bethesda office, you'll support our team in person and back up remote employees across the country, troubleshooting hardware, software, and network issues with patience and skill. Whether you're setting up a new hire's laptop, walking a remote teammate through a fix over chat, or spotting patterns that point to a bigger improvement, your work directly shapes how productive and supported our people feel every day.

What You'll Do

  • Provide hands-on and remote technical support across the organization
  • Respond to user requests by phone, email, and ticketing system with professionalism and care
  • Diagnose and resolve hardware, software, and network issues
  • Walk users through clear, step-by-step solutions
  • Escalate the trickier puzzles to senior team members when needed
  • Document issues and resolutions to make life easier for the whole team
  • Maintain inventory of IT equipment and keep records accurate
  • Support onsite equipment like monitors, TVs, tablets, and printers
  • Own onboarding and offboarding - account provisioning, device setup and distribution, account de-provisioning, device retrieval, and re-deployment
  • Install, configure, and maintain computer systems and applications

What We're Looking For

  • Associate's degree in IT or a related field (or equivalent experience)
  • 1–3 years in a helpdesk or technical support role
  • Proficiency with Windows 11 and macOS
  • Familiarity with Office 365, Smartsheet, and Salesforce
  • Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
  • Experience with ticketing systems
  • Strong analytical and troubleshooting instincts
  • Excellent written and verbal communication
  • Comfort working independently and as part of a hybrid team

Bonus points for

  • Experience supporting hybrid workforces and remote collaboration tools
  • Familiarity with IT asset management and inventory platforms
  • Knowledge of Active Directory, Azure AD, and identity management
  • Experience with mobile device management (MDM) solutions
  • Understanding of cybersecurity best practices and endpoint protection
  • A knack for writing clear technical documentation and user guides
  • Genuine customer-service mindset, especially with non-technical users
  • Experience running corporate IT onboarding and offboarding

Why Expion, Why Now

Pharmacy economics is at an inflection point, and the organizations getting it right are the ones moving fastest. Expion is leaning into that moment - investing in our technology, our people, and the tools that make our teams faster, smarter, and more connected. That's where you come in. As we scale, our employees need IT support that's responsive, thoughtful, and ready to grow with them. This role isn't about closing tickets in the background; it's about being a visible, valued partner who keeps our workforce moving so that we can focus on the work that changes the industry.

Our values say it best: Build boldly, improve relentlessly. If that resonates with how you want to work, we want to talk.

Benefits & Perks

  • Medical, dental & vision insurance
  • HSA & FSA options
  • Short & long-term disability
  • Life Insurance and AD&D
  • 401(k) with company match
  • Paid Time Off
  • Phone & internet allowance
  • Wellness benefits, including access to GLP-1 weight loss program
  • Town halls & direct access to executive leadership
  • A company that is genuinely investing in AI - and in you!

Expion Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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