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Entry Level It Help Desk Jobs in Reston, VA (NOW HIRING)

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and ...

ROCS

IT Help Desk Specialist

Arlington, VA

We are seeking an IT Help Desk Specialist to provide technical support and ensure the smooth operation of our organization's technology environment. This role serves as the first point of contact for ...

EIGENNET LLC

Be Seen First

IT Help Desk Specialist

Washington, DC · On-site

$70K - $85K/yr

Job Title: IT Help Desk Specialist (Journeyman Computer Support Specialist) Employment Type: Full-Time with Benefits Customer Agency: Congressional Budget Office (CBO) - Information Resources ...

EIGENNET LLC

Be Seen First

IT Help Desk Specialist

Washington, DC · On-site

$70K - $85K/yr

Job Title: IT Help Desk Specialist (Journeyman Computer Support Specialist) Employment Type: Full-Time with Benefits Customer Agency: Congressional Budget Office (CBO) - Information Resources ...

KMRG LLC

IT Help Desk Specialist

Washington, DC · On-site

$108K - $125K/yr

Title: IT Help Desk Specialist Location: Washington, DC Schedule: Full-time, onsite Monday-Friday Salary: $108,000 - $125,000 We are seeking an experienced IT Help Desk Specialist to support the ...

E Logic

IT Help Desk Specialist

Washington, DC · On-site

$60K/yr

E-logic is seeking two experienced, high-performing IT Help Desk Specialists to join our team in supporting the Congressional Budget Office - CBO. You will serve as the advanced, front-line technical ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$27.25 - $32.34/hr

We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services contract. This project will provide computer support specialists responsible for providing timely ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

S2Technologies

Help Desk Specialist

Washington, DC

S2Technologies is seeking a Help Desk Specialist to provide handson IT support for AF/A10 users in a fastpaced, missionfocused environment. In this role, you will serve as the primary technical ...

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Entry Level It Help Desk information

See Reston, VA salary details

$13

$24

$35

How much do entry level it help desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for entry level it help desk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What are entry level IT help desk jobs?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What jobs pay $4000 a week without a degree?

Entry-level IT help desk roles typically do not pay $4,000 a week; however, higher-paying IT positions such as network administrators, cybersecurity analysts, or cloud engineers can reach that level with experience and certifications like CompTIA, Cisco, or AWS. These roles often require technical skills, problem-solving abilities, and sometimes specialized training but not necessarily a college degree.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

How to get entry-level help desk?

To get an entry-level help desk position, candidates should develop basic IT skills, such as troubleshooting hardware and software, and obtain relevant certifications like CompTIA A+. Gaining experience through internships or volunteering can also improve chances, along with strong communication skills and familiarity with ticketing systems. Entry-level roles typically require a high school diploma or equivalent and a willingness to learn on the job.

What are the key skills and qualifications needed to thrive as an Entry Level IT Help Desk professional, and why are they important?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What is the easiest entry-level IT job?

An entry-level IT help desk technician is often considered one of the easiest entry-level IT jobs, as it involves basic troubleshooting, customer support, and using common tools like ticketing systems. It typically requires good communication skills, basic knowledge of computer hardware and software, and sometimes a relevant certification such as CompTIA A+.

Is helpdesk a good entry-level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting hardware, software, and network issues for users. They provide foundational experience in customer service, technical support, and often require knowledge of operating systems and ticketing tools, making them suitable for those starting a career in IT.

What are some common challenges faced by entry level IT Help Desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.
What are the most commonly searched types of It Help Desk jobs in Reston, VA? The most popular types of It Help Desk jobs in Reston, VA are:
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Entry Level It Help Desk jobs near you
IT Help Desk Technician

IT Help Desk Technician

ford agency

Washington, DC

$51K - $82K/yr

Full-time

Posted 25 days ago

Job description

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and collaborate with engineering teams to find actionable solutions. This is a terrific opportunity for an individual with at least 2 years of IT support experience who's looking to continue to grow alongside IT professionals!

Available shifts: Wednesday - Sunday 3:30pm - 12:00 am; Saturday-Monday 11:30pm - 1:00pm; Saturday - Wednesday 7:00 am - 3:30pm

Responsibilities Include:
• Manage and resolve Tier 1 service desk request
• Track and resolve service tickets in a timely manner
• Keep up to date with firm's applications, Microsoft 365, and other documentation systems
• Monitor incidents to identify trends, determine cause, and work with technical teams to find solutions
Qualifications Include:
• Bachelor's Degree in IT or Computer Science
• 2+ years of help desk or IT support experience
• Experience in a large law firm or other professional services firm highly preferred
• Experience maintaining and supporting Windows 11, Microsoft 365 applications, and mobile devices
• Excellent interpersonal and communication skills

Compensation:
• $51,000 - $82,000 annually

Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.

The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.

To see more open positions available through The Ford Agency, please check out our website at www.ford-agency.com.