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Remote It Help Desk Jobs in Reston, VA (NOW HIRING)

VivSoft Technologies LLC

Help Desk Analyst

Herndon, VA · On-site +1

$21 - $28.75/hr

Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 ... This is an excellent opportunity for an early-career IT professional who enjoys solving technical ...

VivSoft Technologies

Help Desk Analyst

Herndon, VA · Remote

$21 - $28.75/hr

Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 ... This is an excellent opportunity for an early-career IT professional who enjoys solving technical ...

Terrestris LLC

Service Desk Technician II

Washington, DC · On-site +1

We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Approximately 2 years of experience in a help desk, technical support, or related IT support role ... This position is not eligible for full-time remote work or for candidates located outside of the ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Requirements * Minimum of 5+ years of IT support experience, including at least 2 years in a ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Requirements * Minimum of 5+ years of IT support experience, including at least 2 years in a ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Requirements * Minimum of 5+ years of IT support experience, including at least 2 years in a ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Requirements * Minimum of 5+ years of IT support experience, including at least 2 years in a ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Reston, VA

Remote It Help Desk information

See Reston, VA salary details

$13

$24

$35

How much do remote it help desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote it help desk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Reston, VA? The most popular types of It Help Desk jobs in Reston, VA are:
What job categories do people searching Remote It Help Desk jobs in Reston, VA look for? The top searched job categories for Remote It Help Desk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote It Help Desk jobs? Cities near Reston, VA with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Reston, VA as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.
Sr. IT Specialist - Help Desk (Clearance Required)

Sr. IT Specialist - Help Desk (Clearance Required)

Connsci

Washington, DC • Remote

Full-time

Posted 4 days ago

Job description

Connsci is seeking a Sr. IT Help Desk Specialist to provide Tier I through Tier III end-user support for a federal agency. This position serves as a senior technical resource within the IT Customer Support Services team, resolving complex end-user issues, supporting enterprise technologies, and helping maintain reliable IT operations across headquarters and remote locations.

In this role you can expect to:

  • Serve as the senior technical resource for Tier I–III IT incidents and service requests received through ticketing platform, telephone, email, walk-up, and remote support channels.
  • Monitor, prioritize, assign, troubleshoot, and resolve incidents and service requests while meeting Government Service Level Agreements (SLAs).
  • Diagnose and resolve hardware, software, operating system, endpoint, and peripheral issues affecting desktops, laptops, mobile devices, printers, scanners, docking stations, webcams, smart card readers, and related equipment.
  • Support Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint, along with Windows operating systems and approved enterprise software.
  • Administer user accounts through Active Directory and Microsoft Entra ID, including account provisioning, password resets, multifactor authentication (MFA), security groups, distribution lists, and access requests.
  • Troubleshoot wired and wireless networking, VPN connectivity, remote access solutions, and secure endpoint connectivity.
  • Configure and support Microsoft Teams Rooms, Video Teleconferencing (VTC) systems, conference room technologies, and audiovisual equipment.
  • Escalate complex technical issues to infrastructure, engineering, or application support teams.
  • Develop and maintain standard operating procedures (SOPs)to improve First Call Resolution (FCR) and knowledge sharing.
  • Support workstation refresh projects, software deployments, and post-implementation support activities.
  • Provide onsite and remote technical support to headquarters, field offices, and remote personnel.
  • Assist with endpoint compliance and reporting suspected cybersecurity incidents.
  • Support IT asset management by maintaining inventory accuracy and assisting with technology lifecycle management.
  • Deliver guidance on Microsoft 365, cybersecurity best practices, enterprise applications, and standard IT services.
  • Identify opportunities to improve Service Desk operations.

Basic Qualifications:

  • High school diploma or equivalent required
  • Minimum of 5 years of experience supporting IT Service Desk or Help Desk operations.
  • CompTIA Security+, CompTIA A+, or equivalent certification.
  • At least 1 year of experience with an IT Service Management/ticketing system such as ServiceNow.
  • Knowledge of Microsoft 365, Windows OS, and Active Directory / Entra ID user administration.
  • Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance

Preferred Qualifications:

  • Bachelor's degree
  • Familiarity with VPN, remote access technologies, and mobile device management platforms.
  • Experience supporting conference room technology or VTC systems.
  • Knowledge of IT asset management and device lifecycle processes.
About Connsci
At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals.
 
What You Can Expect:
  • Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
  • Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
  • Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.
By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency. If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.

 
At this time, Connsci will not sponsor a new applicant for employment authorization for this position.
 
Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
 
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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