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Help Desk Associate Jobs in Reston, VA (NOW HIRING)

Telos Corporation

Help Desk Associate 2

Ashburn, VA · On-site

$19 - $25.50/hr

Job Title Help Desk Associate 2 The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions ...

New

Telos Corporation

Help Desk Associate 2

Ashburn, VA · On-site +1

$19 - $25.50/hr

Advanced specialized technical or customer support training a plus. 1-2 year of experience in customer service, help desk, call center, or retail Clear, professional verbal and written communication ...

New

Global Alliant Inc

Junior Help Desk

Rockville, MD · Remote

$70K/yr

Help Desk Specialist-I Job Location- Remote Criteria- Need US citizenshipbecause of federal ... Education: * Associate's degree in related field. If interested in applying for the position ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28.25/hr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA. In ... Preferred : • Associate's or Bachelor's degree in IT or a related field • Microsoft ...

The Ventura Group

Help Desk Specialist

Washington, DC · On-site

The Help Desk Specialist serves as key personnel supporting a high-visibility Federal Government ... Endpoint Administrator Associate - Apple Certified IT Professional - AWS Certified Cloud ...

S2Technologies

Help Desk Specialist

Washington, DC

OR Associate degree with 4 additional years of relevant experience; OR 6+ years directly relevant DoD help desk/admin experience. S2Technologies is an equal-opportunity employer. We celebrate ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$69K - $95K/yr

Bachelor's degree in IT, Cybersecurity, Computer Science, or related field; • OR Associate degree with 4 additional years of relevant experience; • OR 6+ years directly relevant DoD help desk ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$69K - $95K/yr

Bachelor's degree in IT, Cybersecurity, Computer Science, or related field; • OR Associate degree with 4 additional years of relevant experience; • OR 6+ years directly relevant DoD help desk ...

ATG

Help Desk Specialist

Washington, DC · On-site

Help Desk Specialist Location: Ford House Office Building, 4th Floor 2nd and D Streets SW ... Associate's degree in computer science, Information Technology, or Management Information Systems ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$55K - $60K/yr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA At ... Preferred: o Associate's or Bachelor's degree in IT or a related field o Microsoft Certification ...

CACI International, Inc.

Help Desk Analyst

Alexandria, VA · On-site

$86K - $181K/yr

Associate degree in Information Technology or a related field, or one year of equivalent IT support experience in lieu of the degree. * Minimum of four (4) years of Help Desk support experience.

NuAxis LLC

Help Desk Specialist

Falls Church, VA · On-site

Associate's degree (Bachelor's preferred) * 2+ years of Help Desk / Desktop Support experience in enterprise IT * Strong knowledge of Windows 10/11 and Microsoft 365 * Experience with ticketing ...

NuAxis Innovations

Help Desk Specialist

Falls Church, VA · On-site

... Associate's degree (Bachelor's preferred) 2+ years of Help Desk / Desktop Support experience in enterprise IT Strong knowledge of Windows 10/11 and Microsoft 365 Experience with ticketing systems and ...

NVR Inc

Help Desk Technician

Reston, VA

$55K - $60K/yr

Summary As a Help Desk Technician, you will work independently and with a highly collaborative team ... Preferred: o Associate's orBachelor'sdegree in IT or a related field o Microsoft Certification ...

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Help Desk Associate information

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$15

$22

$34

How much do help desk associate jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for help desk associate in Reston, VA is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Reston, VA? The most popular types of Help Desk jobs in Reston, VA are:
What are popular job titles related to Help Desk Associate jobs in Reston, VA? For Help Desk Associate jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Reston, VA look for? The top searched job categories for Help Desk Associate jobs in Reston, VA are:
What cities near Reston, VA are hiring for Help Desk Associate jobs? Cities near Reston, VA with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Reston, VA as of June 2026, with employment types broken down into 3% As Needed, 63% Full Time, 13% Part Time, 3% Temporary, and 18% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,535 per year, or $22.4 per hour.
Help Desk Associate 2

Help Desk Associate 2

Telos Corporation

Ashburn, VA • On-site

$19 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Title
Help Desk Associate 2
Job Description
The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.
Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!
This position will be based in Ashburn, VA.
Responsibilities:
  • Provide friendly, professional customer service via phone, chat, or email.
  • Diagnose and troubleshoot basic technical issues (passwords, connectivity, device setup, app support).
  • Follow scripts, knowledge-base articles, and standard operating procedures to resolve customer concerns.
  • Document all customer interactions accurately in the CRM/ticketing system.
  • Escalate complex technical issues to higher-level support when needed.
  • Maintain strong productivity metrics (AHT, CSAT, QA, and schedule adherence).
  • Work independently in an onsite, hybrid or remote environment while staying connected with your team.
  • Follow internal auditing procedures to ensure compliance with policies, security requirements, and customer privacy standards.
  • Participate in ongoing training to stay updated on new products, services, and processes.
  • Reliable high-speed internet when working remote or hybrid.
  • Ability to set up company-provided equipment (laptop, headset, etc.).
  • Comfortable using video conferencing tools (Slack, Zoom) and softphone/VoIP systems.
  • Self-motivated and able to work independently without close supervision.
  • Willingness to work various shifts (evenings, weekends, or holidays depending on business needs).
  • Reliable attendance and punctuality.

Job Requirements
  • High school diploma or equivalent (GED). Advanced specialized technical or customer support training a plus.
  • 1-2 year of experience in customer service, help desk, call center, or retail.
  • Clear, professional verbal and written communication skills.
  • Typing speed of 30-40 WPM.
  • Basic ability to troubleshoot computers, USB connected devices, and common applications.
  • Ability to explain technical steps in simple, understandable language.
  • Strong attention to detail-especially when documenting calls or performing QA enrollment reviews.
  • Basic understanding of quality assurance concepts (accuracy, consistency, compliance).
  • Patience and customer-centered mindset.
  • Ability to handle high call volumes and difficult customer interactions.
  • Team player with a positive attitude.
  • Adaptability to frequent updates, new products, or changing procedures
  • Self-motivated, disciplined, and dependable.

The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.
Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment.
Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. Telos offers excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future.
Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 1-800-283-1911. If you require relay service assistance, please click on the following link to review information on your state's relay service: https://www.fcc.gov/accessibility.
Telos Corporation is an EEO/AA employer.
Job Type
Full-Time
Location
Ashburn, VA 20147 US (Primary)
Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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