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Online Helpdesk Jobs in Reston, VA (NOW HIRING)

Novastar Prep

Online HSPT Test Prep Tutor

Mclean, VA · On-site +1

$30/hr

Passion for teaching and helping students build confidence * Clear communication skills * Computer literate and comfortable tutoring online * Willingness to commit through the student's December test ...

GDIT

Helpdesk

Manassas, VA · On-site

$70K - $95K/yr

Yes Helpdesk At GDIT, people are our differentiators. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our ...

NetImpact Strategies

Helpdesk Analyst

Herndon, VA

$21 - $28.75/hr

Set up and administer SharePoint Online sites for internal teams and external partners, including ... in IT helpdesk, desktop support, technical support, or related support environments. • Strong ...

NetImpact Strategies

Helpdesk Analyst

Herndon, VA · On-site

$21 - $28.75/hr

Set up and administer SharePoint Online sites for internal teams and external partners, including ... in IT helpdesk, desktop support, technical support, or related support environments. • Strong ...

NetImpact Strategies

Helpdesk Analyst

Herndon, VA · On-site

$21 - $28.75/hr

Set up and administer SharePoint Online sites for internal teams and external partners, including ... , desktop support, technical support, or related support environments. Strong oral and written ...

Quantum Sky

Helpdesk Manager

Washington, DC · On-site

Description Quantum Sky is seeking a Helpdesk Manager to support the EEOC OCIO Enterprise Helpdesk task order. This source-limited posting is based only on the PWS, which identifies Helpdesk Manager ...

Infojini Inc

Helpdesk Support

Washington, DC

$23.25 - $31.75/hr

Helpdesk Analyst (1st Shift) Duration: 12+ months Location: Washington, DC The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 ...

Next Step Systems

Helpdesk Analyst

Centreville, VA · On-site

$20.25 - $27.75/hr

Helpdesk Analyst, Centreville, VA We are seeking a Helpdesk Analyst with 2 to 4 years of Helpdesk Technician experience. You should enjoy interacting with clients to solve their IT problems and ...

Strativia

Helpdesk Manager

Washington, DC · On-site

The Helpdesk Manager provides overall leadership and operational oversight for enterprise helpdesk services supporting a federal client. This position is responsible for daily helpdesk operations ...

Quantum Sky

Helpdesk Manager

Washington, DC · On-site

Description Quantum Sky is seeking a Helpdesk Manager to support the EEOC OCIO Enterprise Helpdesk task order. This source-limited posting is based only on the PWS, which identifies Helpdesk Manager ...

Strativia

Helpdesk Manager

Washington, DC · On-site

The Helpdesk Manager provides overall leadership and operational oversight for enterprise helpdesk services supporting a federal client. This position is responsible for daily helpdesk operations ...

IQUASAR LLC

Helpdesk Specialist

Washington, DC · On-site

$50K - $55K/yr

Paid time off iQuasar is seeking to fill the Principal Help Desk Specialist position in Washington, DC. At iQuasar, we strive to provide the next generation of cutting-edge technologies. Our growth ...

22nd Century

HelpDesk Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

Operations and Maintenance helpdesk Analyst 307120 Duration: 13 Weeks Contract to hire Start Date : 04/21/2017 Location : Sterling, VA, United States Description : Active clearance required : CBP BI ...

iQuasar LLC

Helpdesk Specialist

Washington, DC · On-site

$50K - $55K/yr

Paid time off iQuasar is seeking to fill the Principal Help Desk Specialist position in Washington, DC. At iQuasar, we strive to provide the next generation of cutting-edge technologies. Our growth ...

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Online Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do online helpdesk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for online helpdesk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is an online helpdesk?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What does an online helpdesk do?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive in the online helpdesk position?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

Can you work an online helpdesk remotely?

Yes, online helpdesk roles are often performed remotely, requiring skills in customer support, troubleshooting, and familiarity with helpdesk software. Many companies offer remote positions with flexible schedules, and a reliable internet connection is essential.

What are the most commonly searched types of Helpdesk jobs in Reston, VA?

The most popular types of Helpdesk jobs in Reston, VA are:

What are popular job titles related to Online Helpdesk jobs in Reston, VA?

For Online Helpdesk jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Online Helpdesk jobs in Reston, VA look for?

The top searched job categories for Online Helpdesk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Online Helpdesk jobs?

Cities near Reston, VA with the most Online Helpdesk job openings:

Online Helpdesk jobs near you
Infographic showing various Online Helpdesk job openings in Reston, VA as of August 2026, with employment types broken down into 65% Full Time, 31% Part Time, 1% Temporary, and 3% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

SharePoint Online Help Desk Support Specialist

Agelix Consulting

Washington, DC • On-site

Full-time

Re-posted 7 days ago

Job description

SharePoint Online Help Desk Support Specialist

Location: Washington D.C.

 We are seeking a highly motivated and skilled SharePoint Online Help Desk Support Specialist to provide expert technical assistance and ensure seamless operations for our SharePoint Online community in Washington D.C. This pivotal role involves delivering timely troubleshooting, advanced problem resolution, and specialized technical guidance, all while minimizing interruptions to critical business operations. The ideal candidate will possess a deep understanding of SharePoint Online functionalities and adhere to industry best practices for web-based support.

Key Responsibilities: The SharePoint Online Help Desk Support Specialist will be responsible for, but not limited to:

  • Tier 1/2 Support & Troubleshooting: Serve as the primary point of contact for all SharePoint Online related technical issues, troubleshooting, and resolving incoming help requests efficiently and effectively.
  • Documentation & Knowledge Management: Develop, maintain, and update comprehensive help desk procedures, knowledge base articles, FAQs, and other documentation to ensure efficient support processes and promote self-service capabilities for users.
  • Reporting & Metrics: Generate and maintain detailed help desk reporting metrics, including but not limited to: ticket number, date opened, problem summary, status, customer name/organization, assigned technician, resolution details, and resolution date. Utilize these reports to identify trends and continuously improve service delivery.
  • Ticket Lifecycle Management:
    • Manage the full lifecycle of help desk tickets received via various channels (email, phone, instant message, direct ticket submission).
    • Ensure all support requests are accurately logged and a ticket is created for tracking purposes.
    • Provide timely acknowledgement of all tickets within one hour of receipt.
    • Prioritize and resolve simple and low-complexity support requests immediately.
    • For complex issues requiring more investigation, communicate estimated resolution timelines transparently to the user community.
    • Collaborate closely with the Government OIT-PM to determine and align on request priorities, ensuring critical business needs are met.
  • Proactive Communication: Proactively communicate important updates, system outages, planned maintenance, and changes to operational procedures to the user community to minimize disruption and keep stakeholders informed.
  • Best Practices: Apply technical and industry-wide web-based best practices in all troubleshooting, problem resolution, and support activities.

Qualifications:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.
  • Experience:
    • Minimum of 3-5 years of proven experience in IT help desk support or a similar technical support role.
    • Demonstrated expertise and hands-on experience with Microsoft SharePoint Online, including administration, configuration, and user support.
    • Experience with various help desk ticketing systems and IT Service Management (ITSM) best practices.
    • Proven experience in creating and maintaining detailed technical documentation and knowledge base articles.
  • Skills & Abilities:
    • Exceptional troubleshooting and problem-solving skills with a logical and methodical approach.
    • Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
    • Excellent customer service orientation and interpersonal skills.
    • Ability to prioritize and manage multiple tasks in a fast-paced environment.
    • Self-motivated with the ability to work independently and as part of a collaborative team.
    • Familiarity with Microsoft 365 ecosystem components is a plus.