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Online Helpdesk Jobs in Reston, VA (NOW HIRING)

Tripoint Solutions LLC

Helpdesk Support Specialist

Washington, DC · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At TPS, we apply the power of cloud technologies to help the government think smarter and function better--for everyone. TPS Company Values * We value and respect each employee's dedicated work and ...

SPA

APACS Helpdesk Specialists

Arlington, VA · On-site

$70K - $90K/yr

  • Medical

  • Life

  • Retirement

SPA has a need for Helpdesk Specialists (Junior and Journeyman levels) to support APACS and Foreign Clearance Program users with account assistance, system troubleshooting, and policy-guided helpdesk ...

Tripoint Solutions

Helpdesk Support Specialist

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At TPS, we apply the power of cloud technologies to help the government think smarter and function better-for everyone. TPS Company Values * We value and respect each employee's dedicated work and ...

Digital Consultants LLC

Helpdesk Analyst I

Quantico, VA · On-site

$48K/yr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate ...

Learner Education

Online Math Tutor

Washington, DC · Remote

$25/hr

Set Your Own Schedule Pay: $25.00/hr About Learner Education Learner Education is on a mission to help students reach their full academic potential through personalized 1 to 1 online tutoring. We ...

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All JobsOnline Helpdesk JobsOnline Helpdesk Jobs in Reston, VA

Online Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do online helpdesk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for online helpdesk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is an online helpdesk?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What does an online helpdesk do?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive in the online helpdesk position?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

Can you work an online helpdesk remotely?

Yes, online helpdesk roles are often performed remotely, requiring skills in customer support, troubleshooting, and familiarity with helpdesk software. Many companies offer remote positions with flexible schedules, and a reliable internet connection is essential.

What are the most commonly searched types of Helpdesk jobs in Reston, VA?

The most popular types of Helpdesk jobs in Reston, VA are:

What are popular job titles related to Online Helpdesk jobs in Reston, VA?

For Online Helpdesk jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Online Helpdesk jobs in Reston, VA look for?

The top searched job categories for Online Helpdesk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Online Helpdesk jobs?

Cities near Reston, VA with the most Online Helpdesk job openings:

Online Helpdesk jobs near you
Infographic showing various Online Helpdesk job openings in Reston, VA as of August 2026, with employment types broken down into 65% Full Time, 31% Part Time, 1% Temporary, and 3% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

Helpdesk Specialist Journeyman

Cherokee Federal

Washington, DC • On-site

Other

Posted 18 days ago

Job description


Helpdesk Specialist Journeyman
Compensation & Benefits:
Helpdesk Specialist Journeyman Responsibilities Include:
  • Performs Tier I support services such as supporting user profile, password resets, company name and address changes, and general guidance of registering with DDTC; seeking commodity jurisdiction (CJ's), advisory opinions (AO's), and determinations; and applying for export licenses and agreements
  • Performs Tier I troubleshooting for existing PM/DDTC applications, provides support to internal and external users on application issues and problems, identifies system deficiencies/bugs, and recommends and develops solutions, when possible
  • Incident point of contact for PM/DDTC application users
  • Answers specific questions about DDTC regulations and procedures, and seeks guidance from licensing, agreement and registration officers regarding queries that cannot be certainly answered
  • Elevates complex issues/problems to management staff or appropriate PM/DDTC department officers for resolution, as applicable
  • Serves as the collection point for public comment on Federal Register notices
  • Maintains detailed logs of issues and resolutions in PM/DDTC's ITSM application, and uses them to improve the ITSM knowledge base
  • Follows established PM/DDTC's standard operating procedures (SOP's) and SLA's, and assists in the development of required document deliverables for existing applications
  • Assists users with navigating around PM/DDTC applications
  • Delivers consistently high levels of customer service
  • Performs and verifies successful PM/DDTC data transfers to and from inter-agencies and other departments
  • Works with PM/DDTC's Help Desk Manager, Network Specialists, System Engineers, IRM staff, and other department staff to troubleshoot and resolve any data transfer issues
  • Ensures that PM/DDTC's Help Desk Manager is made aware of potential system problems, security issues, and/or Tier II and II user issues
  • Adds feedback to PM/DDTC's IT Systems Morning Report
  • Ability to operate all office equipment including but not limited to: telephones, copy machines, fax machines, printers, and computers
  • Assists Help Desk Entry Level with desktop support, as needed
  • Performs other administrative/escort duties as assigned
  • May be required to travel within CONUS

Helpdesk Specialist Journeyman Experience, Education, Skills, Abilities requested:
  • Bachelor's Degree and 3+ years IT support and/or systems help/service desk experience
  • Must be a proficient user of Microsoft Office Suite programs including Word, PowerPoint, Excel, and Access, and have working knowledge of Microsoft SharePoint
  • Experience with the following tools helpful: Jira, Confluence, Windows 7/10, Chrome, Firefox, and ServiceNow
  • Must be highly organized and have excellent oral and written communication skills
  • Ability to handle multiple tasks simultaneously
  • Experienced and proficient in working in a high-volume environment
  • Must have strong problem-solving and critical thinking skills
  • Ability to work positively, courteous, and professional with PM/DDTC application users and the public
  • Must have the ability to find innovative ways to resolve problems
  • Must have strong written and verbal skills
  • Ability to effectively articulate vision and mission to management and service support staff members
  • Knowledge of Agile Development Methodology
  • Ability to operate all office equipment including but not limited to: telephones, copy machines, fax machines, printers, and computers
  • Must be able to work independently with minimal supervision.
  • Experience training end users on application functionality

#LI-RA1
#AppC
Company Information:
Cherokee Nation System Solutions provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. Cherokee Nation System Solution is part of Cherokee Federal - a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.
Cherokee Federal logo

About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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