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Desktop Support Manager Jobs in Reston, VA (NOW HIRING)

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

Manage escalated technical support tickets and ensure timely resolution in alignment with service ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet, Inc.

Desktop Support

Rosslyn, VA · On-site

$47/hr

Manage escalated technical support tickets and ensure timely resolution in alignment with service ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

Manage escalated technical support tickets and ensure timely resolution in alignment with service ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Support

Rosslyn, VA

Manage escalated technical support tickets and ensure timely resolution in alignment with service ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

1872 Consulting

Desktop Support

Herndon, VA · On-site

The role involves troubleshooting connectivity issues and managing service requests for Windows 10 ... Supports desktop and laptop imaging via MDT • Supports MS Office 365 • Supports remote VPN ...

Infojini Inc

Desktop Support

Washington, DC · On-site

$23 - $29.25/hr

Desktop Support Location :Washington, DC Duration :12+ months (Possible extension ) Qualifications At least Seven years of overall IT experience, including a minimum of Five years of experience ...

Integrated Resources INC

DESKTOP SUPPORT

Rockville, MD · On-site

$20.75 - $26.25/hr

DESKTOP SUPPORT FULLTIME ROCKVILLE,MD Qualifications Interested ! Please call me at 732 549 2660 to ... This position will work under immediate supervision of the local branch management, regional IT ...

Apex Systems

Desktop Support

Merrifield, VA · On-site

$20.25 - $25.75/hr

Job#: 3047814 Desktop Support Location: Merrifield, Virginia (On-site) Role Overview We are seeking ... Utilize ticketing systems, such as ServiceNow, to manage and document support requests. * Apply ...

USM

Desktop Support

Washington, DC

... M counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... Desktop Support Location: Washington DC Duration: 6 +months Phone & In-person Interview Required!

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Reston, VA

Desktop Support Manager information

See Reston, VA salary details

$15

$37

$62

How much do desktop support manager jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for desktop support manager in Reston, VA is $37.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $50.00 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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What are the most commonly searched types of Desktop Support jobs in Reston, VA?

The most popular types of Desktop Support jobs in Reston, VA are:

What job categories do people searching Desktop Support Manager jobs in Reston, VA look for?

The top searched job categories for Desktop Support Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Desktop Support Manager jobs?

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Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Reston, VA as of July 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 13% Physical, 1% Hybrid, and 86% Remote job distribution, with an average salary of $78,275 per year, or $37.6 per hour.

Temporary Desktop Support Technician

Washington, DC • On-site

The Brattle Group
Business Management Consulting • 201 - 500 employees
Learn more about The Brattle Groupexternal

$68K - $80K/yr

Full-time, Temporary

Posted 6 days ago

Job description

The Brattle Group, a privately held, global economic consulting firm, is looking for a Temporary Desktop Support Technician to join our Washington, DC office. The position is responsible for providing technical support to users of PCs and related end-user technologies through the company's ticketing system as well as in-person support. The candidate facilitates the Desktop Support team to identify, resolve, and prevent the recurrence of problems. The candidate must be articulate and possess strong technical troubleshooting abilities. The candidate demonstrates ownership and information retention abilities. The candidate possesses the ability to work independently, quickly and effectively to solve technical problems with hardware/software. In addition, the candidate provides an exemplary "white glove" level of customer service to internal clients.
Some of the day-to-day responsibilities of this role include:
  • Assists users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement
  • Monitors and responds to helpdesk tickets
  • Manages escalated tickets
  • Maintain and support A/V in conference rooms
  • Maintains an accurate inventory of hardware devices and software licenses to ensure the firm's compliance with legal requirements and corporate policies
  • Performs regular audits to ensure that software and hardware inventory information is accurate
  • Performing onboarding processes (training end users, set up laptops, deploying hardware)
  • Utilizes enterprise imaging, software deployment tools, and data migration for end user computing needs
  • Supports account lockouts and password resets
  • Initiates and manages calls for printer repair services
  • Collaborates with the HR department regarding employee hires, departures, moves, and changes
  • Assists in video conference setup, training and problem resolution
  • Assists with printer support and maintenance
  • Supports and distributes company-owned mobile devices
  • Communicates and coordinates regularly with Desktop Support Manager
  • Establishes strong relationships with end-users to advise and promote how information technology can be used to address business objectives
  • Participates in on-call rotation for emergency support phone queue
  • Assists with on-site systems, infrastructure and networking hardware installations, in coordination with the Infrastructure team
  • Assists with the testing of relevant technology solutions
  • Assist in supporting the company's security posture
  • Assists with office move related tasks and vendor management in coordination with Desktop Support Manager
  • Participates in documenting, maintaining and applying IT procedures/guidelines
  • Works with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements

THE CANDIDATE
  • BSc in IS, CS, or equivalent experience; A+, MCP or other equivalent certification is desired
  • Minimum five years of experience in a desktop support and end-user support role
  • Windows 11 Enterprise, Microsoft 365, Active Directory, Apple iOS device, and laptop hardware/software support
  • MS Intune device management
  • MS Autopilot
  • Desktop and hardware configurations, including Thunderbolt docking solutions
  • Endpoint VPN connections
  • Virtual desktop environments (VDI)
  • Remote desktop support (RDP)
  • Troubleshooting printers
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Demonstrates analytical, organizational, and problem-solving skills
  • Proficiency in help desk ticketing systems
  • Laptop hardware and peripheral troubleshooting
  • Corporate antivirus endpoint support
  • Proficiency in Active Directory Users and Computers account management
  • Current LAN and WLAN IP network technologies
  • Bluetooth and other wireless technologies support
  • Adobe Acrobat support
  • Knowledge must reflect current technologies with experience on corporate Windows computer operating systems
  • Occasional travel as needed
  • Carrying a communication device is required
  • Evening/weekend work may be required
  • Must be able to access systems and email remotely
  • 24x7 on-call availability, including rotation of after-hours IT support phone
  • Requires physical activity including the regular moving of items of fifty (50) pounds or more
  • Perform duties in a confidential nature

The anticipated base gross salary range for this position in Washington, DC is $68,000 - $80,000 annually. Actual salary will depend on a variety of factors, including experience and training.
This position is not eligible for immigration sponsorship.
EQUAL OPPORTUNITY
The Brattle Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, citizenship status, national origin, ancestry, sex, gender identity and expression, age, height, weight, domestic partner status, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), genetic information, sexual orientation, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), marital status, veteran status, political affiliation, drug or alcohol abuse or alcoholism, or any other characteristic protected under applicable law.
We encourage all applicants to click here to review our full Equal Employer Opportunity Statement.
THE EMPLOYER
The Brattle Group answers complex economic, finance, and regulatory questions for corporations, law firms, and governments around the world. We are distinguished by the clarity of our insights and the credibility of our experts, which include leading international academics and industry specialists. Brattle has 500 talented professionals across North America, Europe, and Asia-Pacific. For more information, please visit brattle.com.

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