ZipRecruiter

Log In

1

Desktop Support Manager Jobs in Reston, VA (NOW HIRING)

System One

Be Seen First

Desktop Support Analyst (USC, ONSITE)

Washington, DC · On-site

$26.25 - $35.50/hr

Desktop Support Analyst Washington DC - 100% ONSITE Long Term Contract Per Federal contract U.S ... The candidate should demonstrate strong technical knowledge with asset management experience. The ...

Mindlance

Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

Provide technical support to Client-managed desktops, laptops with docking stations and mobile devices. This includes supporting a variety of Client-standard software and hardware (including ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician ... Endpoint Management, Imaging, and Patch Support (Exposure/Support Role) * Support imaging services ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician ... Endpoint Management, Imaging, and Patch Support (Exposure/Support Role) * Support imaging services ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician ... Endpoint Management, Imaging, and Patch Support (Exposure/Support Role) * Support imaging services ...

LCG Inc

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.75 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician ... Endpoint Management, Imaging, and Patch Support (Exposure/Support Role) * Support imaging services ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician ... Endpoint Management, Imaging, and Patch Support (Exposure/Support Role) * Support imaging services ...

LCG Inc

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.75 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician ... Endpoint Management, Imaging, and Patch Support (Exposure/Support Role) * Support imaging services ...

LCG, Inc.

Desktop Support Technician, Senior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Senior Job Summary: We are seeking a highly skilled and customer ... Ticketing, Escalation & Service Management * Use incident logging systems such as ServiceNow ...

LCG Inc

Desktop Support Technician, Associate

Bethesda, MD · On-site

$28 - $32/hr

Configure and manage endpoint security controls, including: * Full-disk encryption (BitLocker ... A minimum of 3 years of relevant IT end-user / desktop support experience. * A minimum of 1 year of ...

LCG Inc

Desktop Support Technician, Associate

Bethesda, MD · On-site

$28 - $32/hr

Configure and manage endpoint security controls, including: * Full-disk encryption (BitLocker ... A minimum of 3 years of relevant IT end-user / desktop support experience. * A minimum of 1 year of ...

Leidos

Desktop Support Technician

Washington, DC · On-site

$34 - $38/hr

Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team ... Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Washington ...

next page

Showing results 1-20

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Reston, VA

Desktop Support Manager information

See Reston, VA salary details

$15

$37

$62

How much do desktop support manager jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for desktop support manager in Reston, VA is $37.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $50.00 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Reston, VA? The most popular types of Desktop Support jobs in Reston, VA are:
What are popular job titles related to Desktop Support Manager jobs in Reston, VA? For Desktop Support Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Reston, VA look for? The top searched job categories for Desktop Support Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Desktop Support Manager jobs? Cities near Reston, VA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Desktop Support Analyst (USC, ONSITE)

Desktop Support Analyst (USC, ONSITE)

System One

Washington, DC • On-site

$26.25 - $35.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Desktop Support Analyst

Washington DC - 100% ONSITE

Long Term Contract

Per Federal contract U.S. Citizenship Required

Must be able to pass enhanced background screen (criminal, financial, drug) for Public Trust clearance

W-2 or C2C


Application deadline: 7/31/2026


The posting below is for a 1st Shift Information Systems Analyst position, full-time ONSITE Washington DC campus. Our client is seeking a Desktop Support Analyst with strong experience to serve as part of a Tier 2/3 organization. This contractor position will be in support of the client's Desktop Support team and the analyst who fills this position will be required to work a set 1st shift schedule Monday - Friday.


The candidate should demonstrate strong technical knowledge with asset management experience. The successful candidate will be expected to interface with internal customers and various technical support teams. The demonstrated ability to follow standard operating procedures and processes is essential, including attention to detail in documentation procedures. This position may require on-call rotation responsibility for emergency hardware issues, occasional travel, weekend, and/or overtime work.


Technical Skills:

• At least Five years of overall IT experience, including a minimum of Five years of experience providing general desktop support with previous experience opening and maintaining support cases via enterprise IT service management, e.g. ServiceNow

• At least Five years’ experience with hands-on computer and printer hardware troubleshooting and support. Familiar with hardware component troubleshooting (motherboards, hard drives, RAM, etc).

• Experience working with OEM tech support, such as initiating tech support tickets and coordinating returns and exchanges with vendors. Experience with HP Warranty portal preferred.

• Experience with inventory management and logistical support. Working knowledge in hardware asset management in ServiceNow is preferred.

• At least Five years’ experience in with installing, configuring, and supporting Microsoft Windows 10/11 operating systems on laptops and desktop computers in a client/server environment.

• At least 5 years’ experience in supporting common applications, such as Microsoft 365; proficiency with imaging solutions for hardware deployment

• Experience with providing high level executive service to all clients.

• Strong interpersonal and communication skills who can work with people at various levels of the organization. This position will interface with clients via phone, Teams, e-mail, and in-person.

Demonstrated ability to concisely summarize and document client issues is required.

• Planning and executing activities using Excel and SharePoint.

o Excel skills should include how to use formulas including lookups and conditional statements

• Knowledge of smartphone support and administration, e.g. iPhones and iPads.

o Intune experience preferred.

• Strong skills using Service Now to create dashboards and queries to manage queues.

• Strong Level 1 network and VPN diagnosis and troubleshooting skills.

• Demonstrated analytical and problem-solving skills.

• BS/BA in Information Systems, Computer Science or related field HIGHLY DESIRABLE

• A+, MCDST, MTA, MOS, or similar certification is PREFERABLE


Company Description

System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.