ZipRecruiter

Log In

1

Desktop Support Manager Jobs in Reston, VA (NOW HIRING)

KBR, Inc.

Senior VIP Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to ... Ability to prioritize competing requests and manage urgent situations effectively. * Ability to ...

Howard University

Desktop Support Technician

Washington, DC · On-site

$22.75 - $29/hr

Manages and maintains College of Pharmacy servers and workstations. * Provides daily technical ... Technical and user support, network troubleshooting, problem resolution, router and switcher ...

TEKsystems

Desktop Support Technician

Washington, DC

$36.80/hr

... proper management. Skills Desktop, Windows 10, Troubleshooting, Hardware, software troubleshooting, Imaging, itsm, itil, Office 365, Windows, Mac, okta, Help desk support Additional Skills ...

LCG, Inc.

Desktop Support Technician, Senior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Senior Job Summary: We are seeking a highly skilled and customer ... Ticketing, Escalation & Service Management * Use incident logging systems such as ServiceNow ...

LCG Inc

Desktop Support Technician, Associate

Bethesda, MD · On-site

$28 - $32/hr

Configure and manage endpoint security controls, including: * Full-disk encryption (BitLocker ... A minimum of 3 years of relevant IT end-user / desktop support experience. * A minimum of 1 year of ...

LCG, Inc.

Desktop Support Technician, Senior

Rockville, MD

$20.75 - $26.25/hr

Desktop Support Technician, Senior Job Summary: We are seeking a highly skilled and customer ... Ticketing, Escalation & Service Management * Use incident logging systems such as ServiceNow ...

LCG, Inc.

Desktop Support Technician, Senior

Rockville, MD

$20.75 - $26.25/hr

Desktop Support Technician, Senior Job Summary: We are seeking a highly skilled and customer ... Ticketing, Escalation & Service Management * Use incident logging systems such as ServiceNow ...

LCG Inc

Desktop Support Technician, Associate

Bethesda, MD · On-site

$28 - $32/hr

Configure and manage endpoint security controls, including: * Full-disk encryption (BitLocker ... A minimum of 3 years of relevant IT end-user / desktop support experience. * A minimum of 1 year of ...

LCG Inc

Desktop Support Technician, Senior

Rockville, MD · On-site

$20.75 - $26.25/hr

Desktop Support Technician, Senior Job Summary: We are seeking a highly skilled and customer ... Ticketing, Escalation & Service Management * Use incident logging systems such as ServiceNow ...

LCG, Inc.

Desktop Support Technician, Senior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Senior Job Summary: We are seeking a highly skilled and customer ... Ticketing, Escalation & Service Management * Use incident logging systems such as ServiceNow ...

previous page

Showing results 41-60

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Reston, VA

Desktop Support Manager information

See Reston, VA salary details

$15

$37

$62

How much do desktop support manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for desktop support manager in Reston, VA is $37.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $50.00 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Reston, VA?

The most popular types of Desktop Support jobs in Reston, VA are:

What job categories do people searching Desktop Support Manager jobs in Reston, VA look for?

The top searched job categories for Desktop Support Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Desktop Support Manager jobs?

Cities near Reston, VA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Reston, VA as of July 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 13% Physical, 1% Hybrid, and 86% Remote job distribution, with an average salary of $78,275 per year, or $37.6 per hour.

Senior VIP Desktop Support Technician

KBR, Inc.

Arlington, VA • On-site

$23.25 - $29.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

KBR rating

8.3

Company rating: 8.3 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

143rd of 449 rated engineering

Job description

Title:
Senior VIP Desktop Support Technician
KBR is seeking a Senior VIP Desktop Support Technician to provide dedicated onsite support for senior executives, business leaders, and their administrative staff within a fast-paced corporate environment. This role serves as the primary technical resource for executive support, delivering responsive, high-touch service while ensuring technology issues are resolved quickly, professionally, and with minimal disruption to business operations. The successful candidate will possess advanced desktop support expertise, exceptional customer service skills, strong executive presence, and the ability to work independently while supporting highly visible stakeholders.
In addition to executive support responsibilities, this position will provide senior-level desktop and deskside support for the broader office population as business needs permit. This role requires strong troubleshooting skills across Microsoft Windows, Microsoft 365, collaboration technologies, conference room systems, mobile devices, endpoint hardware, and remote support tools.
The successful candidate will provide both onsite support and remote assistance for executives and employees working from home, traveling, or operating from other company locations while maintaining the professionalism, discretion, and responsiveness expected in an executive support environment.
In September 2025, KBR announced that we are spinning our Mission Technology Solutions business into a separate public company. This role will ultimately be part of the new company. The Mission Technology Solutions business partners with governments and defense, intelligence, space, aviation, and critical infrastructure customers to deliver high-end engineering, science, technology, and mission support solutions.
This is a full-time onsite position based in KBR's Arlington, VA office. Daily onsite presence is required.
Key Responsibilities
Executive & VIP Support
  • Serve as the primary onsite technical support resource for executives, senior leaders, and designated VIP personnel.
  • Provide responsive, high-touch technical support with a focus on professionalism, discretion, and exceptional customer service.
  • Develop trusted working relationships with executives, executive assistants, and administrative staff.
  • Respond to executive support requests received directly from executives, executive assistants, administrative personnel, or IT leadership.
  • Proactively identify and resolve technology issues before they impact executive productivity.
  • Maintain awareness of executive schedules, meetings, and critical events to proactively support technology needs and minimize business disruption.
  • Provide onsite support for executive meetings, leadership events, town halls, board meetings, and other high-visibility activities as required.
  • Support executive office technology, conference room systems, collaboration tools, displays, docking stations, printers, and peripheral devices.
  • Assist executives with mobile device setup, configuration, troubleshooting, and synchronization.
  • Coordinate support activities with infrastructure, networking, cybersecurity, telecommunications, and other IT teams to ensure rapid issue resolution.
  • Exercise sound judgment when handling sensitive business information and maintain strict confidentiality regarding executive activities and communications.

Technical Support & Service Delivery
  • Provide advanced deskside and desktop support for Windows-based laptops, desktops, workstations, printers, mobile devices, and peripherals.
  • Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
  • Support Microsoft Windows, Microsoft 365, Microsoft Teams, Outlook, OneDrive, and related collaboration technologies.
  • Resolve authentication issues involving multifactor authentication (MFA), smart cards, certificates, and single sign-on technologies.
  • Perform computer imaging, deployment, replacement, upgrades, and refresh activities.
  • Facilitate user data migrations and device transitions.
  • Support conference room technology, audio/visual equipment, and videoconferencing platforms.
  • Diagnose and resolve local networking, wireless connectivity, remote access, and printing issues.
  • Coordinate vendor support and hardware warranty repairs when required.
  • Maintain accurate asset inventory records and equipment lifecycle documentation.
  • Document incidents, service requests, and support activities in accordance with established IT service management processes.

Operational Excellence
  • Identify recurring issues and opportunities to improve executive technology services.
  • Develop and maintain documentation, knowledge articles, and support procedures.
  • Participate in on-call, after-hours, and priority support activities as required.
  • Assist with office moves, executive relocations, site deployments, and special projects.
  • Support broader office desktop support operations during periods of reduced executive support activity.

Basic Qualifications
Education & Experience
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; or an equivalent combination of education and experience.
  • 5+ years of desktop, deskside, or end-user support experience within an enterprise environment.
  • Experience supporting senior executives, leadership teams, or VIP users in a corporate or government environment.
  • Experience troubleshooting Windows operating systems, Microsoft 365 applications, endpoint hardware, and collaboration technologies.
  • Experience providing onsite, customer-facing technical support.

Skills & Competencies
  • Advanced troubleshooting and problem-solving skills across desktop, mobile, and collaboration technologies.
  • Strong knowledge of Microsoft Windows 10/11 and Microsoft 365 applications.
  • Experience troubleshooting and supporting Apple MacBook devices and macOS operating systems.
  • Experience supporting Microsoft Teams and enterprise videoconferencing solutions.
  • Exceptional verbal and written communication skills.
  • Demonstrated ability to interact confidently and professionally with senior leadership.
  • Strong customer service orientation and commitment to providing a high-quality user experience.
  • Ability to prioritize competing requests and manage urgent situations effectively.
  • Ability to work independently with minimal supervision.
  • Strong organizational skills and attention to detail.
  • Ability to maintain professionalism, discretion, and confidentiality when supporting executive personnel.

Preferred Qualifications
  • Experience supporting C-suite executives, corporate officers, program leadership, or government senior leadership.
  • Experience supporting Microsoft Intune-managed devices and modern endpoint management platforms.
  • Knowledge of Active Directory, Entra ID, Microsoft Endpoint Manager, and identity management technologies.
  • Experience supporting conference room, audiovisual, and Microsoft Teams Rooms technologies.
  • Experience supporting iPhone, iPad, and enterprise mobile device platforms.
  • One or more of the following certifications: ITIL Foundation certification, CompTIA A+, Network+, or similar certifications, Microsoft Certified Endpoint Administrator Associate or comparable Microsoft certification.

Additional Requirements
  • Must be legally authorized to work in the United States without current or future employer sponsorship unless otherwise specified.
  • Ability to obtain and maintain any required customer, government, or contract-specific clearances.
  • Ability to provide remote support for executives and employees who are traveling, working remotely, or operating from other company locations.
  • Occasional after-hours, executive event, or priority support may be required.
  • This position requires a high degree of professionalism, discretion, confidentiality, and executive presence.

Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Benefits: KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

What KBR employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

KBR logo

About KBR

Sourced by ZipRecruiter

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1998

View All KBR Jobs

Apply