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Desktop Support Technician Jobs in Reston, VA (NOW HIRING)

NuAxis Innovations

Desktop Support Technician

Washington, DC

$23 - $29.25/hr

We are currently seeking a Desktop Support Technician (DST) for a full time position. This role is largely responsible for providing operational support services to the organization. We are looking ...

New

NuAxis Innovations

Desktop Support Technician

Washington, DC

$23 - $29.25/hr

We are currently seeking a Desktop Support Technician (DST) for a full time position. This role is largely responsible for providing operational support services to the organization. We are looking ...

New

Time Systems LLC

Desktop Support Technician

Arlington, VA

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA Security+ or equivalent About TIME Systems At TIME Systems, we are at the forefront of Technology ...

Time Systems LLC

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA Security+ or equivalent About TIME Systems At TIME Systems, we are at the forefront of Technology ...

TIME Systems

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA Security+ or equivalent About TIME Systems At TIME Systems, we are at the forefront of Technology ...

L3HHCM20

Desktop Support Technician

Ashburn, VA

$68K - $127K/yr

Desktop Support Technician Job Code: 40983 Job Location: Ashburn, VA Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off Job Summary:

New

L3HHCM20

Desktop Support Technician

Herndon, VA

$68K - $127K/yr

Desktop Support Technician Job Code: 41712 Job Location: Herndon, VA Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off Job Summary:

KBR

Senior VIP Desktop Support Technician

Washington, DC

$23 - $29.25/hr

Title: Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to provide dedicated onsite support for senior executives, business leaders, and their ...

LCG Inc

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.75 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

KBR

Senior VIP Desktop Support Technician

Arlington, VA

$23.25 - $29.50/hr

Title: Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to provide dedicated onsite support for senior executives, business leaders, and their ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

Mindlance

Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

Technician Standard II - IT Coordinator Duration: 5 Months - Long Term Location: Washington, DC ... Provide technical support to Client-managed desktops, laptops with docking stations and mobile ...

LCG, Inc.

Desktop Support Technician, Senior

Bethesda, MD

$21.50 - $27.50/hr

Desktop Support Technician, Senior Job Summary: We are seeking a highly skilled and customer-focused Desktop Support Technician, Senior to provide advanced end-user deskside and remote support for a ...

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All JobsDesktop Support Technician JobsDesktop Support Technician Jobs in Reston, VA

Desktop Support Technician information

See Reston, VA salary details

$14

$23

$34

How much do desktop support technician jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for desktop support technician in Reston, VA is $23.94, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $25.82 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Technician vs Help Desk Technician?

AspectDesktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, hands-on support for hardware/software issuesRemote or on-site, troubleshooting user issues
Employer & Industry UsageIT departments in various industries, corporate settingsCustomer service centers, IT support teams
Common Search/ComparisonYesYes

Both roles involve supporting users with IT issues, but Desktop Support Technicians typically handle hands-on hardware and software troubleshooting on-site, while Help Desk Technicians often provide remote support and focus on user assistance. The roles overlap in certifications and industry usage, making them closely related but distinct in daily tasks.

What are Desktop Support Technicians?

Desktop Support Technicians are IT professionals responsible for providing technical support and troubleshooting services to end users, typically within an organization. They install, maintain, and repair computer hardware, software, and peripherals, ensuring that employees can work efficiently. In addition to resolving technical issues, they may assist with system upgrades, security updates, and user training. Their goal is to minimize downtime and keep all computer systems running smoothly.

What are the key skills and qualifications needed to thrive as a Desktop Support Technician, and why are they important?

To thrive as a Desktop Support Technician, you need solid knowledge of computer hardware, operating systems, networking basics, and troubleshooting techniques, typically backed by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and common office software is essential for resolving technical issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist end-users and manage multiple support requests. These abilities ensure timely and effective technical support, minimizing downtime and boosting productivity across the organization.

What are some common challenges faced by Desktop Support Technicians, and how can they effectively manage these situations?

Desktop Support Technicians often encounter challenges such as troubleshooting a wide variety of hardware and software issues, managing time-sensitive requests from multiple users, and clearly communicating technical solutions to non-technical staff. To effectively manage these situations, it's important to prioritize tickets based on urgency, maintain clear documentation, and develop strong interpersonal skills for user support. Staying up-to-date with the latest technology trends and collaborating closely with other IT team members also helps in resolving complex issues efficiently.
More about Desktop Support Technician jobs
What are popular job titles related to Desktop Support Technician jobs in Reston, VA? For Desktop Support Technician jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Desktop Support Technician jobs in Reston, VA look for? The top searched job categories for Desktop Support Technician jobs in Reston, VA are:
What cities near Reston, VA are hiring for Desktop Support Technician jobs? Cities near Reston, VA with the most Desktop Support Technician job openings:
Desktop Support Technician jobs near you
Infographic showing various Desktop Support Technician job openings in Reston, VA as of July 2026, with employment types broken down into 10% Locum Tenens, 67% Full Time, 11% Part Time, 1% Temporary, and 11% Contract. Highlights an 74% Physical, 3% Hybrid, and 23% Remote job distribution, with an average salary of $49,785 per year, or $23.9 per hour.

Desktop Support Technician

NuAxis Innovations

Washington, DC

$23 - $29.25/hr

Full-time

Posted 3 days ago

New

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. 

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time position.

Job Summary:

We are currently seeking a Desktop Support Technician (DST) for a full time position. This role is largely responsible for providing operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require a commitment on your part as well as ours.

Essential Functions:

Some of the primary responsibilities of this role would include:

  • All aspects of both Remote and Deskside computer support
  • Owning, tracking and resolving Information Technology (IT) incidents and requests
  • Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs
  • Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems

This IT Operations support role requires a service-oriented mentality, a high sense of ownership of the incidents, problems, and requests, a focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with the status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes.

Education:

  • High school diploma or equivalent. Bachelor's Degree preferred.
  • HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
  • CompTIA A+ Certification - required within 90 days of hire
  • Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred
  • Apple Support Certification preferred

Knowledge Requirements:

  • Incident Management
  • Problem Management
  • Change Management
  • Critical thinking skills
  • Active listening skills and effective communication strategies
  • Process improvement knowledge (e.g. ITIL Foundations in Service Management, CMMI, etc.)
  • Enterprise ticketing application experience - Remedy Service Management experience preferred.
  • Installation and maintenance of Windows OS
  • Installation and maintenance of Apple preferred
  • Installation and maintenance of mobile devices
  • Installation/updating of desktop software
  • Remote desktop connections
  • Antivirus support
  • Backup and recovery
  • Desktop performance monitoring and optimization

Experience:

Two (2)+ years experience in an enterprise call center - help desk - service desk - desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Employment Type: Full time

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