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Helpdesk Salaries Jobs in Reston, VA (NOW HIRING)

Next Step Systems

Helpdesk Analyst

Centreville, VA · On-site

$20.25 - $27.75/hr

Salary: 80K+ DOE. Keywords: Centreville VA Jobs, Helpdesk Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, MAC Devices, AutoCAD, Revit, LAN, WAN, Routers, Firewalls, Security ...

Cloudforce

Helpdesk Technician I

National Harbor, MD

$50K/yr

... salary, paid in quarterly increments Are you someone who enjoys helping people solve everyday ... technical issues and keeping work moving smoothly? Do you take pride in resolving tickets, setting ...

Cloudforce

Helpdesk Technician I

National Harbor, MD · On-site

$50K/yr

... salary, paid in quarterly increments Are you someone who enjoys helping people solve everyday ... technical issues and keeping work moving smoothly? Do you take pride in resolving tickets, setting ...

Cloudforce

Helpdesk Technician I

National Harbor, MD

$50K/yr

... salary, paid in quarterly increments Are you someone who enjoys helping people solve everyday ... technical issues and keeping work moving smoothly? Do you take pride in resolving tickets, setting ...

Addison Group

Tier III Helpdesk Lead

Washington, DC · On-site

$70K - $90K/yr

Tier III Helpdesk Lead Location: Washington, DC (hybrid) Assignment Type ... Direct Hire Salary Range: $70K - $90K Work Schedule: Monday - Friday (3 Days on Site) Benefits:

Integral

Help Desk Manager

Tysons Corner, VA

$120K - $135K/yr

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer ... Salary range: $120,000 - $135,000 This role is in the proposal stage. The above salary range ...

The Contractor Consultants

MEP Helper

Chantilly, VA

$25 - $35/hr

MEP Helper - Support Multi-Trade HVAC, Plumbing, and Electrical Field Operations Job Overview ... Salary/Pay Rate: $25.00 to $35.00 per hour * Location: Chantilly, VA (Travel Required) * Job ...

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Helpdesk Salaries information

See Reston, VA salary details

$13

$24

$35

How much do helpdesk salaries jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for helpdesk salaries in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

Is a helpdesk a stressful job?

Helpdesk jobs can be stressful due to the need to handle multiple technical issues and assist users under time pressure. The level of stress often depends on the workload, complexity of problems, and the support environment, but strong communication and problem-solving skills can help manage stress effectively.

How much does help desk pay?

Helpdesk salaries typically range from $35,000 to $50,000 annually, depending on experience, certifications, and the work environment. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ can earn higher wages. Salaries can also vary based on geographic location and company size.

What is the difference between Helpdesk Salaries vs Technical Support Specialist?

AspectHelpdesk SalariesTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentHelpdesk centers, remote support, corporate officesHelpdesk, remote support, on-site troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT teams

Helpdesk Salaries and Technical Support Specialists often share similar credentials and work environments. The main difference lies in job scope: Helpdesk roles typically focus on basic troubleshooting and user support, while Technical Support Specialists may handle more complex technical issues. Both roles are essential in IT support, with overlapping skills and industry usage.

Is help desk a good career?

Helpdesk positions are entry-level IT roles that involve troubleshooting technical issues and providing user support, often requiring knowledge of operating systems and customer service skills. They can offer a stable career path with opportunities for advancement into network administration, cybersecurity, or IT management with experience and certifications. The role provides valuable technical skills and experience in a fast-paced environment.

What desk job makes the most money?

Helpdesk roles typically do not top the highest-paying desk jobs. The highest salaries for desk jobs are often found in executive assistant, IT manager, or systems architect positions, which require advanced skills, certifications, and experience. These roles can offer six-figure salaries, especially in large organizations or specialized industries.
What are popular job titles related to Helpdesk Salaries jobs in Reston, VA? For Helpdesk Salaries jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Helpdesk Salaries jobs in Reston, VA look for? The top searched job categories for Helpdesk Salaries jobs in Reston, VA are:
What cities near Reston, VA are hiring for Helpdesk Salaries jobs? Cities near Reston, VA with the most Helpdesk Salaries job openings:
Helpdesk Salaries jobs near you

Helpdesk Analyst

Next Step Systems

Centreville, VA • On-site

$20.25 - $27.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Job description

Helpdesk Analyst, Centreville, VA
We are seeking a Helpdesk Analyst with 2 to 4 years of Helpdesk Technician experience. You should enjoy interacting with clients to solve their IT problems and issues and working with a team of energetic people who enjoy "gaming" in their spare time. This client remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is required. In the beginning, there is a training and onboarding period where you are expected in the office every day. The length of training in the office every day depends on you and how quickly you pick everything up. This position is Hybrid with 3 days Onsite and 2 days Remote.
Helpdesk Analyst Responsibilities:
- Support Clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.
- Remote and onsite troubleshooting workstations, networks, and servers.
- Manage and support disaster recovery and business continuity solutions.
- Maintain and documentation for hardware, applications, and SOPs.
- Communication with the clients to keep them informed of incident progress or notification of impending changes or agreed outages.
- Enjoy working in a team environment and communicating effectively.
- Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.
- Able to match resources to technical issues and consult clients on solutions for their business.
Helpdesk Analyst Qualifications:
- Associates/bachelor's degree in IT or related field.
- Knowledge of the full stack of Microsoft desktop and server applications as well as Office 365.
- Experience working with Office 365, Active Directory, and DNS.
- Experience with Mac devices.
- Managed Service Provider (MSP) experience is preferred.
- Experience with ConnectWise is helpful.
- Knowledge of applications like AEC field such as AutoCAD and Revit.
- IT Certifications: Microsoft MCP or CompTIA A+.
- Technical support of networking equipment including WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support including VPN, Terminal Services, and Citrix.
- Experience troubleshooting technical issues.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Centreville VA Jobs, Helpdesk Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, MAC Devices, AutoCAD, Revit, LAN, WAN, Routers, Firewalls, Security, VPN, Citrix, Terminal Services, ConnectWise, MSP, Managed Service Provider, Network, Networking, Support, Technician, Virginia Recruiters, Information Technology Jobs, IT Jobs, Virginia Recruiting
Looking to hire for similar positions in Centreville, VA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Helpdesk Analysts for jobs in Centreville, Virginia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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