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Helpdesk Salaries Jobs in Reston, VA (NOW HIRING)

GDIT

Helpdesk

Manassas, VA · On-site

$70K - $95K/yr

Yes Helpdesk At GDIT, people are our differentiators. As a Help Desk Technician, you will help ... The likely salary range for this position is 69,264.00 - 92,476.80 - 115,689.60 This is not ...

Strativia

Helpdesk Manager

Washington, DC · On-site

Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in ...

Strativia

Helpdesk Manager

Washington, DC · On-site

Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in ...

Next Step Systems

Helpdesk Analyst

Centreville, VA · On-site

$20.25 - $27.75/hr

Salary: 80K+ DOE. Keywords: Centreville VA Jobs, Helpdesk Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, MAC Devices, AutoCAD, Revit, LAN, WAN, Routers, Firewalls, Security ...

IQUASAR LLC

Helpdesk Specialist

Washington, DC · On-site

$50K - $55K/yr

Competitive salary * Paid time off iQuasar is seeking to fill the Principal Help Desk Specialist position in Washington, DC. At iQuasar, we strive to provide the next generation of cutting-edge ...

iQuasar LLC

Helpdesk Specialist

Washington, DC · On-site

$50K - $55K/yr

Competitive salary * Paid time off iQuasar is seeking to fill the Principal Help Desk Specialist position in Washington, DC. At iQuasar, we strive to provide the next generation of cutting-edge ...

Chenega Corporation

VIP Helpdesk Analyst

Arlington, VA · On-site

$52.88/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Chenega MIOS web site - www.chenegamios.com Glassdoor - LinkedIn - Facebook - Estimated Salary/Wage ...

Chenega Corporation

VIP Helpdesk Analyst

Arlington, VA · On-site

$60 - $80/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Chenega MIOS web site -www.chenegamios.com Glassdoor - LinkedIn - Facebook - Estimated Salary/Wage ...

Chenega MIOS

VIP Helpdesk Analyst

Arlington, VA · On-site

$39.29/hr

Req ID: 41816 Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and ... Estimated Salary/Wage USD $39.29/Hr. Up to USD $52.88/Hr. Chenega Corporation and family of ...

SecuriGence

VIP Helpdesk Analyst

Arlington, VA · On-site

$52.88/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Chenega MIOS web site - www.chenegamios.com Glassdoor - LinkedIn - Facebook - Estimated Salary ...

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Helpdesk Salaries information

See Reston, VA salary details

$13

$24

$35

How much do helpdesk salaries jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for helpdesk salaries in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Salaries vs Technical Support Specialist?

AspectHelpdesk SalariesTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentHelpdesk centers, remote support, corporate officesHelpdesk, remote support, on-site troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT teams

Helpdesk Salaries and Technical Support Specialists often share similar credentials and work environments. The main difference lies in job scope: Helpdesk roles typically focus on basic troubleshooting and user support, while Technical Support Specialists may handle more complex technical issues. Both roles are essential in IT support, with overlapping skills and industry usage.

Is IT help desk a good career?

IT help desk roles are entry-level positions that provide technical support and customer service, often requiring knowledge of operating systems, hardware, and troubleshooting tools. They can lead to career advancement in IT through gaining experience and certifications like CompTIA A+ or Network+, making it a viable starting point for a technology career.

What are popular job titles related to Helpdesk Salaries jobs in Reston, VA?

For Helpdesk Salaries jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Helpdesk Salaries jobs in Reston, VA look for?

The top searched job categories for Helpdesk Salaries jobs in Reston, VA are:

What cities near Reston, VA are hiring for Helpdesk Salaries jobs?

Cities near Reston, VA with the most Helpdesk Salaries job openings:

Helpdesk Salaries jobs near you

Helpdesk

Manassas, VA • On-site

GDIT
IT Services • 10K+ employees
Learn more about GDITexternal

$70K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

89th of 226 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret

Public Trust/Other Required:

None

Job Family:

SCA

Job Qualifications:

Skills:

Customer Service, Microsoft Windows, Teamwork

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Helpdesk

At GDIT, people are our differentiators. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:

Help GDIT to build, maintain, staff, and grow a new helpdesk supporting the Department of State at our Sterling and Manassas office.

  • Providing a high level of technical support and service to our remote customers.
  • Help create, write, and provide input for all process, procedures, and other requirements to stand up the helpdesk.
  • Demonstrating attention to detail, problem solving, and desire to provide great customer experience.
  • Delivering excellent customer service via phone, chat, email, and tickets.
  • Support our new chatbot, AI driven analytics, and VDI in a Dev/Sec/Ops environment
  • Troubleshooting and resolving issues within our constant evolving tool set to recommend corrective actions or procedural changes.
  • Supporting Active Directory accounts, GPO's and other items
  • Documenting and tracking customer incidents and requests via ticketing management system.
  • Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
  • Serving as subject matter expert to answer questions about software and related issues.
  • Support zero trust

WHAT YOU'LL NEED TO SUCCEED:

  • Required Experience: Associate degree in IT-related discipline and or a minimum of 1 years of related experience.
  • Required Technical Skills: Technical support, networking, application support, problem solving with a familiarity with AI chatbots.
  • Required Certifications: CompTIA Security+ required within 6 months of start date
  • Security Clearance Level: Active Top Secret
  • Required Skills and Abilities:Excellent verbal and written communication, collaborative and adaptable.
  • Location: On Customer Site in Sterling and Manassas Virginia

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

  • Growth: AI-powered career tool that identifies career steps and learning opportunities
  • Support: An internal mobility team focused on helping you achieve your career goals
  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
  • Community: Award-winning culture of innovation and a military-friendly workplace


OWN YOUR OPPORTUNITY
Explore a career in cyber at GDIT and you'll find endless opportunities to grow alongside colleagues who share your focus on defending and protecting what matters.

The likely salary range for this position is 69,264.00 - 92,476.80 - 115,689.60 This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

The likely hourly rate for this position is between $70,550.00 - $95,450.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Manassas

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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