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Helpdesk Salaries Jobs in Reston, VA (NOW HIRING)

JCS Solutions LLC

Helpdesk Specialist (Tier 1)

Fort Belvoir, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary JCS Solutions is seeking an Intermediate Helpdesk Specialist to support large-scale ... The general salary range for this position is as follows: $65,000.00 - $71,000.00. Commitment to ...

Addison Group

Tier III Helpdesk Lead

Washington, DC · On-site

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Tier III Helpdesk Lead Location: Washington, DC (hybrid) Assignment Type ... Direct Hire Salary Range: $70K - $90K Work Schedule: Monday - Friday (3 Days on Site) Benefits:

Leidos

Sr. Tier 2 Helpdesk Specialist

Fort Belvoir, VA · On-site

$82K - $149K/yr

Leidos is seeking an Sr. T ier 2 Helpdesk Specialist to support large-scale migration and ... salary. Additional factors considered in extending an offer include (but are not limited to ...

Leidos

Sr. Tier 2 Helpdesk Specialist

Fort Belvoir, VA · On-site

$82K - $149K/yr

Leidos is seeking an Sr. T ier 2 Helpdesk Specialist to support large-scale migration and ... salary. Additional factors considered in extending an offer include (but are not limited to ...

JCS Solutions LLC

Senior Tier 2 Helpdesk Specialist

Fort Belvoir, VA · On-site

$55K - $78K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary JCS Solutions is seeking a Senior Tier 2 Helpdesk Specialist to support large-scale ... The general salary range for this position is as follows: $55,000.00 - $78,000.00 Commitment to Non ...

JCS Solutions LLC

Senior Tier 2 Helpdesk Specialist

Fort Belvoir, VA · On-site

$55K - $78K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary JCS Solutions is seeking a Senior Tier 2 Helpdesk Specialist to support large-scale ... The general salary range for this position is as follows: $55,000.00 - $78,000.00 Commitment to Non ...

JCS Solutions LLC

Senior Tier 2 Helpdesk Specialist

Fort Belvoir, VA · On-site

$55K - $78K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary JCS Solutions is seeking a Senior Tier 2 Helpdesk Specialist to support large-scale ... The general salary range for this position is as follows: $55,000.00 - $78,000.00 Commitment to Non ...

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Showing results 21-40

All JobsHelpdesk Salaries JobsHelpdesk Salaries Jobs in Reston, VA

Helpdesk Salaries information

See Reston, VA salary details

$13

$24

$35

How much do helpdesk salaries jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for helpdesk salaries in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Salaries vs Technical Support Specialist?

AspectHelpdesk SalariesTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentHelpdesk centers, remote support, corporate officesHelpdesk, remote support, on-site troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT teams

Helpdesk Salaries and Technical Support Specialists often share similar credentials and work environments. The main difference lies in job scope: Helpdesk roles typically focus on basic troubleshooting and user support, while Technical Support Specialists may handle more complex technical issues. Both roles are essential in IT support, with overlapping skills and industry usage.

Is IT help desk a good career?

IT help desk roles are entry-level positions that provide technical support and customer service, often requiring knowledge of operating systems, hardware, and troubleshooting tools. They can lead to career advancement in IT through gaining experience and certifications like CompTIA A+ or Network+, making it a viable starting point for a technology career.

What are popular job titles related to Helpdesk Salaries jobs in Reston, VA?

For Helpdesk Salaries jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Helpdesk Salaries jobs in Reston, VA look for?

The top searched job categories for Helpdesk Salaries jobs in Reston, VA are:

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Cities near Reston, VA with the most Helpdesk Salaries job openings:

Helpdesk Salaries jobs near you

Helpdesk Specialist (Tier 1)

JCS Solutions LLC

Fort Belvoir, VA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!
Job Summary
JCS Solutions is seeking an Intermediate Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in Fort Belvoir, VA.
In this role, a successful candidate will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems.
What's in it for you:
  • Join a premier technology firm specializing in innovative solutions.
  • Be part of a collaborative, inclusive, and innovative work culture.
  • Enjoy tremendous growth potential in a high-performing team environment.
  • A robust benefits package:
    • Health, dental, and vision insurance
    • Life insurance
    • Short-and-long term disability
    • Paid time off (PTO)
    • 401k retirement plan with employer match
    • Annual Professional Development Reimbursement Program
    • And more!

What you will do:
  • You will serve as the initial point of contact for IT-related problems and incidents. In this capacity you will provide phone, online and deskside support to users, performing technical triage, troubleshooting, resolving the issues, and following escalation protocols as necessary. Additional duties will include:
  • Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues.
  • Document and communicate degradation of services or outage issues information to customers and help with resolution.
  • Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process.
  • Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.
  • Ensure your assigned tickets stay within the program's AQL/SLA commitments.
  • Open and close tickets in Remedy and/or Service Now.
  • Ensure all tickets, requests, and work orders are properly documented.
  • Create or coordinate the development of Knowledge Base Articles (KBA)
  • Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds.
  • Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC suite), ensuring network connectivity, and any unresolved account administration providing access to the necessary websites, applications, or services.
What you will bring:
  • Bachelors Degree with 4+ years of relevant experience or a Masters Degree with 2+ years of experience. Additional experience will be considered in lieu of a degree.
  • Active DOD TS/SCI clearance required at time of hire.
  • Current 8140 (Previously 8570), IAT Level II (SEC+ or equivalent) prior to your start date with Leidos, as well as ability to maintain certification for duration of assignment to the DTRA I3TS contract.
  • Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
  • Experience meeting service level goals and targets.

How will you wow us:
  • Experience with Office 365, remote desktop applications, and experience with Windows Server and Cisco networking
  • Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc.

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers' mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS is both a Great Place to Work and a Top Places to Work certified company.
Our employees embody our core values, and we are looking for others who do too!
  • Customer Experience: Strive for excellence and delight our clients
  • Innovation: Embrace creative thinking to enable continual growth and powerful solutions
  • Accountability: Take ownership of and pride in our actions and service delivery
  • Inspire: Be inspired to be your best self and have fun in the process
  • Integrity: Do the right thing, the right way, every time!
  • Stewardship: The careful and responsible management of something entrusted to our care.

At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $65,000.00 - $71,000.00.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team willonlycome from @JCSSolutions.com. We want to emphasize thatwe do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.

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