ZipRecruiter

Log In

1

Junior Helpdesk Jobs in Reston, VA (NOW HIRING)

BruckEdwards Inc

Helpdesk Team Lead

Reston, VA · On-site

Provide technical guidance and mentorship to junior helpdesk staff. * Maintain and administer USAidam systems (SailPoint, Okta, related infrastructure) in test and production environments. * Conduct ...

Constellation West

IT HELPDESK SPECIALIST

Washington, DC · On-site

$65 - $95/hr

Mentoring junior Help Desk personnel * Developing Standard Operating Procedures (SOPs) * Creating technical documentation and knowledge base articles * Coordinating with Network, Cloud, and ...

Constellation West

IT HELPDESK SPECIALIST

Manassas, VA · On-site

$65 - $95/hr

Mentoring junior Help Desk personnel * Developing Standard Operating Procedures (SOPs) * Creating technical documentation and knowledge base articles * Coordinating with Network, Cloud, and ...

BCS Allegient

Junior Specialist

Arlington, VA · On-site

$75K/yr

... helping government, research, and private sector clients implement their programs and missions to achieve success. We offer a breadth of professional support services in the areas of business ...

Maximus

Junior Biostatistician

VA · On-site +1

The Junior Biostatistician collects, engineers, processes, and analyzes data to support military ... help you plan for what's ahead. Generous Time Away From Work - Recharge with PTO, paid holidays ...

Dark Wolf Solutions

Junior DevSecOps Engineer

Herndon, VA · On-site

$100K - $120K/yr

Dark Wolf is seeking a Junior DevSecOps Engineer to assist in maintaining, operating, and ... Help implement and execute automated testing suites, including unit testing, integration testing ...

Link Solutions, Inc.

Junior Recruiter

Mclean, VA

If you're looking for a technology company that is helping shape the future of the digital ... The Junior Recruiter will support the full recruitment lifecycle for Information Technology ...

next page

Showing results 1-20

All JobsHelpdesk JobsJunior Helpdesk JobsJunior Helpdesk Jobs in Reston, VA

Junior Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do junior helpdesk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for junior helpdesk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is a junior helpdesk?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What are the key skills and qualifications needed to thrive as a junior helpdesk?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are some common challenges faced by junior helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are the most commonly searched types of Helpdesk jobs in Reston, VA?

The most popular types of Helpdesk jobs in Reston, VA are:

What job categories do people searching Junior Helpdesk jobs in Reston, VA look for?

The top searched job categories for Junior Helpdesk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Junior Helpdesk jobs?

Cities near Reston, VA with the most Junior Helpdesk job openings:

Junior Helpdesk jobs near you
Infographic showing various Junior Helpdesk job openings in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

Junior Helpdesk Specialist

Springfield, VA • On-site

USmax Corporation
51 - 200 employees
Learn more about USmax Corporationexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

 

USmax Corporation is seeking a Junior Helpdesk Specialist to provide customer service support for customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA (Ft. Belvoir).

The Junior Helpdesk Specialist will assist in providing technical assistance and support related to computer systems, hardware, or software, and respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.


Duties and Responsibilities:

  • Respond to email or chat messages for customers seeking help.
  • Walk customers through problem-solving process.
  • Run diagnostic programs to resolve problems.
  • Follow up with customers to ensure issue(s) were resolved.
  • Gain feedback from customers about system usage.
  • Run reports to determine malfunctions that continue to occur.
  • Create a ticket in the approved incident management system for all support calls received or route user support calls to appropriate IT Help Desk.
  • Utilize Attempt First Call Resolution (FCR) for all requests received.
  • Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
  • Perform other duties as assigned. 

Required Qualifications:

  • Excellent verbal and written communication skills
  • Strong understanding of advertising and communications practices. 
  • Ability to demonstrate sound judgment and be comfortable in a public-facing role.

 Required Experience:

  • Operational experience with ServiceNow
  • Experience within the Intelligence Community
  • Exhibit excellent customer service, organizational and time management skills
  • Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire.
  • Ability to work independently and yet be effective within a team setting.
  • Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment.
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
  • Possess a friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  • Excellent skills in Microsoft Word, Excel, and other Office applications.
  • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
  • Ability to provide technical assistance and support over the phone, good phone skills, professional demeanor, and previous customer service experience strongly desired.
  • Good problem-solving skills: ability to visualize a problem/situation and think abstractly to solve it.

Required Education:

  • High school diploma or GED and six years of relevant experience; or an Associate’s degree and four years of experience; or Bachelor’s degree and two years of experience.

Security Clearance Requirements:

  • Applicants must possess an active TS clearance to be considered for this position.  Candidates will not be able to begin work until obtaining SCI clearance and must have the ability to obtain CI Poly Clearance.

Work Location / Schedule: 

  • Applicants must have the ability to work shift hours. Shift will be identified upon hire.

Travel Requirements:  

  • None

 

USmax Corporation is an award-winning SBA Certified Woman-Owned Small Business and leading provider of innovative professional, technical and enterprise IT services. Our client areas span, national security, public safety and healthcare markets.  

Our Commitment to quality and continuous process improvement is demonstrated by our ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2013 registrations. We offer complete program life cycle support through a full range of planning, design, implementation, management, and support services. Our services based on trust, quality, efficiency, and innovation drive the mission of our various federal and commercial customers. 

USmax is certified by the Commonwealth of Virginia Department of Veterans Services as a Virginia Values Veterans (V3) Facility and certified as a V3 Certified Employer. USmax is an avid supporter of the men and women who have served our country. This certification recognizes this achievement and furthers our commitment to veterans and their families.  

USmax is an Equal Opportunity Employer.  Please see our website to learn more about our employment policies or to request accommodation to enable you to apply for employment.

For more information about USmax or to apply for a position, visit www.usmax.com.  

Apply