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Junior Helpdesk Jobs in Reston, VA (NOW HIRING)

HBW Construction

Junior Estimator

Rockville, MD · On-site

$80K/yr

Junior Estimator Position Status: Full-Time Division: Pre-Construction FLSA Status: Exempt Reports ... Collaborates with the client to help them achieve their project cost budget through consideration ...

George Sexton Associates, LLC

Be Seen First

Junior Lighting Designer - Architect

Washington, DC · On-site

$55K - $70K/yr

Junior Lighting Designer George Sexton Associates (GSA) is seeking to hire a creative, ambitious ... Helping analyze and select lighting from appropriate sources. * Producing architectural drawings ...

George Sexton Associates, LLC

Be Seen First

Junior Lighting Designer - Architect

Washington, DC · On-site

$55K - $70K/yr

Junior Lighting Designer George Sexton Associates (GSA) is seeking to hire a creative, ambitious ... Helping analyze and select lighting from appropriate sources. * Producing architectural drawings ...

Business Integra

Junior Accountant

Bethesda, MD · On-site

$50K - $64K/yr

Our CMMI ® Maturity Level 3 and ISO standardized IT services help transform government and ... The Junior Accountant is responsible for performing all day to day and month end accounting ...

DC Prep

SY 26/27 Junior Teacher Cohort

Washington, DC · On-site

$56K - $68K/yr

Junior Teachers Start Date: August 2026 Role Type: Full-Time Location: Washington, DC FLSA Status ... Our research-based SEL curriculum is integrated into daily instruction, helping students leverage ...

INCATech LLC

Junior HUMINT Analyst

Washington, DC

JUNIOR HUMINT ANALYST Work Location : either Joint Base Anacostia-Bowling, Reston, VA or ... Our benefits package is designed to help and safeguard our employees and their families. We provide ...

DC Prep

SY 26/27 Junior Teacher Cohort

Washington, DC · Hybrid

$56K - $68K/yr

Junior Teachers Start Date: August 2026 Role Type: Full-Time Location: Washington, DC FLSA Status ... Our research-based SEL curriculum is integrated into daily instruction, helping students leverage ...

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All JobsHelpdesk JobsJunior Helpdesk JobsJunior Helpdesk Jobs in Reston, VA

Junior Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do junior helpdesk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for junior helpdesk in Reston, VA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a junior helpdesk?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What is a junior helpdesk?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are some common challenges faced by junior helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.
What are the most commonly searched types of Helpdesk jobs in Reston, VA? The most popular types of Helpdesk jobs in Reston, VA are:
What job categories do people searching Junior Helpdesk jobs in Reston, VA look for? The top searched job categories for Junior Helpdesk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Junior Helpdesk jobs? Cities near Reston, VA with the most Junior Helpdesk job openings:
Junior Helpdesk jobs near you
Infographic showing various Junior Helpdesk job openings in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $50,189 per year, or $24.1 per hour.

APACS Helpdesk Specialists

Systems Planning and Analysis

Arlington, VA • On-site

$70K - $90K/yr

Full-time

Medical, Life, Retirement

Posted 10 days ago

Job description

Overview
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted.
The SLA Analysis Group's mission is to deliver objective analyses, plans and strategies to US Navy, US Marine Corps, USAF, other DoD, and Australian Defence Force clients to support technology development, acquisition, delivery and sustainment decisions. The group provides the core of SPA thought leadership on Undersea Strategy, Software Development and Cost Estimating, with additional benchmark capabilities in AI/ML & Decision Analytics, Modeling and Simulation, and Future Force Assessments.
SPA has a need for Helpdesk Specialists (Junior and Journeyman levels) to support APACS and Foreign Clearance Program users with account assistance, system troubleshooting, and policy-guided helpdesk services. These positions provide front-line support that ensures users receive timely and accurate resolution of issues.
Responsibilities
  • Respond to user inquiries via calls, emails, and tickets, assisting with account setup, system navigation, and basic troubleshooting.
  • Use procedures, scripts, and knowledge-base articles to resolve common issues; escalate complex or policy-sensitive cases appropriately.
  • Log, track, and update tickets to ensure clear communication and timely resolution.
  • Document issues, workarounds, and knowledge gaps, contributing to updates of guides, training, and user support materials.
  • Identify recurring user problems and provide feedback that improves documentation, training, and system functionality.
  • Support coordination activities such as noting action items, updating documentation, and assisting with workflow improvements.

Qualifications
Required (All Levels)
  • Active Secret clearance and the ability to maintain it throughout employment
  • Strong communication skills and ability to follow structured procedures in a ticket-based environment

Education
Junior Level:
  • High school diploma or equivalent; additional IT coursework, certificates, or training a plus

Journeyman Level:
  • Bachelor's degree in a relevant field or equivalent experience

Experience Requirements
Junior Level (0-3 years)
  • Customer service, call center, or entry-level helpdesk experience
  • Ability to learn systems and follow troubleshooting scripts and guidance

Journeyman Level (4+ years)
  • Helpdesk or customer-support experience supporting enterprise systems
  • Ability to interpret policy and procedural guidance and apply it to user issues
  • Experience documenting resolutions and improving support materials

Desired
  • Familiarity with APACS, the Foreign Clearance Guide, or other government case-management systems
  • Exposure to DoD or government IT environments, ITIL practices, or ticketing tools
  • Interest in growth toward advanced IT, system administration, or cybersecurity roles

Pay Range Information
At SPA, we strive to deliver a robust total compensation package that will attract and retain top talent. Elements of the compensation package include competitive base pay and variable compensation opportunities. SPA provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, etc. Please note that the salary information shown below is a general guideline only. Salaries are commensurate with experience and qualifications, as well as market and business considerations. Virginia, Pay Transparency Salary range: USD $70,000.00/Yr. - USD $90,000.00/Yr.

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