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Junior Helpdesk Jobs in Reston, VA (NOW HIRING)

BCS Allegient

Junior Specialist

Arlington, VA · On-site

... helping government, research, and private sector clients implement their programs and missions to achieve success. We offer a breadth of professional support services in the areas of business ...

CFS

Junior Business Analyst

Washington, DC · Hybrid

$65K - $75K/yr

Help prepare and manage monthly lender draw packages * Track leasing and asset management activity as needed Qualifications for the Junior Business Analyst: * Bachelor's degree strongly preferred ...

CFS

Junior Business Analyst

Washington, DC · Hybrid

$65K - $75K/yr

Help prepare and manage monthly lender draw packages * Track leasing and asset management activity as needed Qualifications for the Junior Business Analyst: * Bachelor's degree strongly preferred ...

HBW Construction

Junior Estimator

Rockville, MD · On-site

$80K/yr

Junior Estimator Position Status: Full-Time Division: Pre-Construction FLSA Status: Exempt Reports ... Collaborates with the client to help them achieve their project cost budget through consideration ...

HBW Construction

Junior Estimator

Rockville, MD · On-site

$80K/yr

Junior Estimator Position Status: Full-Time Division: Pre-Construction FLSA Status: Exempt Reports ... Collaborates with the client to help them achieve their project cost budget through consideration ...

George Sexton Associates, LLC

Be Seen First

Junior Lighting Designer - Architect

Washington, DC · On-site

$55K - $70K/yr

Junior Lighting Designer George Sexton Associates (GSA) is seeking to hire a creative, ambitious ... Helping analyze and select lighting from appropriate sources. * Producing architectural drawings ...

George Sexton Associates, LLC

Be Seen First

Junior Lighting Designer - Architect

Washington, DC · On-site

$55K - $70K/yr

Junior Lighting Designer George Sexton Associates (GSA) is seeking to hire a creative, ambitious ... Helping analyze and select lighting from appropriate sources. * Producing architectural drawings ...

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Junior Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do junior helpdesk jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for junior helpdesk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Helpdesk, and why are they important?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are Junior Helpdesk roles?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are some common challenges faced by Junior Helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.
What are the most commonly searched types of Helpdesk jobs in Reston, VA? The most popular types of Helpdesk jobs in Reston, VA are:
What are popular job titles related to Junior Helpdesk jobs in Reston, VA? For Junior Helpdesk jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Junior Helpdesk jobs in Reston, VA look for? The top searched job categories for Junior Helpdesk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Junior Helpdesk jobs? Cities near Reston, VA with the most Junior Helpdesk job openings:
Junior Helpdesk jobs near you
Infographic showing various Junior Helpdesk job openings in Reston, VA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

Junior Specialist

BCS Allegient

Arlington, VA • On-site

Full-time

Re-posted 23 days ago

Job description

Working Title
Jr. Program Engineer
Payroll Title
Junior Specialist
Location
BCSA Arlington Office - Arlington, VA 22203 US (Primary)
Category
Administrative / Clerical
Job Type
Full-time
Job Classification
Salaried
Exemption Type
Exempt
Type of Hire
Fully Funded
Security Clearance Required
Secret
Education
Bachelor's Degree
Travel
Up to 25%
Job Description
BCS Allegient has a 35-year history of helping government, research, and private sector clients implement their programs and missions to achieve success. We offer a breadth of professional support services in the areas of business management, communications, systems engineering, analysis, mission execution, and organization performance. BCS Allegient is looking for a Junior Program Engineer to join our team at the Office of Naval Research in Arlington, VA.
This position is onsite in Arlington, VA.
Essential Job Functions
  • Assist the Program Manager with management and oversight of program objectives
  • Assist the coordination of conferences, demonstrations, expositions, events, meetings, technical reviews, etc.
  • Maintaining briefings; and assisting in coordinating input for data calls, such as budget exhibit submissions, congressional requests for information and budgetary drills.
  • Assist in developing and maintaining key documents and master plans that incorporate all relevant studies and analyses.
  • Support technical management of programs including acquisition plan development, representation of the government project manager where required, and assessment of performance in terms of technical objectives, costs and schedule.
  • Support the management and execution of programs by updating Task Planning Sheets, Mission Model Canvas sheets, quad sheets, Fact Sheets and drafting portfolio review slides
  • Assist in the development of databases for technical and programmatic tracking of key deliverables and milestones.
  • Assist in the preparation of program status reports and after-action reports following major program reviews or key events, as required.
  • Support preparation of draft briefing materials, meeting/trip agendas, reports, correspondence, and action item tracking.

Job Requirements
  • A Bachelor's degree from an accredited college or university with five (5) years of experience in engineering, mathematics, or science, including biology, chemistry, computer science, and physics.
  • Education Credit: A master's degree from an accredited college or university with 3 years of experience.
  • Recent experience in federal acquisition and budgeting.
  • Experience in executing and reviewing technical studies, analysis, and design activities.

Desired Qualifications:
  • Experience with DoW RDT&E program/budget exhibits & RDT&E strategic plans.

We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.

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