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Remote Helpdesk Jobs in Reston, VA (NOW HIRING)

UnitedHealth Group

Senior Medical Coder

Washington, DC · Remote

$24 - $43/hr

Remote Nationwide You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as ... At UnitedHealth Group, our mission is to help people live healthier lives and make the health ...

Camesiagency

Remote Insurance Agent

Alexandria, VA · Remote

$80K - $150K/yr

The Camesi Agency is a rapidly growing, fully remote brokerage dedicated to helping families protect their financial futures. Supported by proven systems, structured mentorship, and a leadership ...

Solid Rock Recruiting LLC

Remote Tax Manager

Bethesda, MD · On-site +1

$135K - $195K/yr

We look forward to connecting with candidates who are passionate about helping clients and growing within a collaborative, remote environment. Apply today by sending your resume to brian ...

ForgeFit

Remote Customer Service Specialist

Washington, DC · On-site +1

$19.25 - $25.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

HMG Careers

Remote Sales Representative

Wheaton, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

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Remote Helpdesk information

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$13

$24

$35

How much do remote helpdesk jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for remote helpdesk in Reston, VA is $24.47, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.45 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Reston, VA? The most popular types of Helpdesk jobs in Reston, VA are:
What are popular job titles related to Remote Helpdesk jobs in Reston, VA? For Remote Helpdesk jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk jobs in Reston, VA look for? The top searched job categories for Remote Helpdesk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Helpdesk jobs? Cities near Reston, VA with the most Remote Helpdesk job openings:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Reston, VA as of July 2026, with employment types broken down into 3% Locum Tenens, 87% Full Time, 7% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,891 per year, or $24.5 per hour.

Junior Software Engineer (AFC Device SW), bilingual Korean

Cesna Recruitment

Vienna, VA • On-site, Remote

Full-time

Medical, PTO

Re-posted 4 days ago

Job description

[Job Summary]

A junior software engineer is responsible for designing, developing, and testing the software for the Automatic Fare Collection (AFC) devices. This role is also responsible for deploying and configuring updated software, as well as conducting both on-site and remote testing and troubleshooting by analyzing the system logs and data to diagnose and resolve the issues efficiently

[Job Description]

Duties/Responsibilities

- Participate in designing, coding, testing, and deploying software

- Provide technical support during the AFC device installation. (on-site and remote)

- Help troubleshoot and resolve operational issues as they arise (on-site and remote)

- Conduct basic testing and validation to ensure software performance and reliability (on-site and remote)

- Contribute to preparing and updating technical documentation

- Support project-related tasks and deliverables as assigned by the manager

Requirements

- 2+ years of experience in software development

- Ability to learn and apply programming concepts effectively.

- Familiar with the following program languages: C, C#, Python.

- Familiar with the following IDEs: Visual Studio, Visual Code.

- Familiar with the following development environments: Windows OS, STM32.

- Strong problem-solving and troubleshooting mindset.

- Good teamwork and communication skills

Preferred Qualifications

- Basic computer network knowledge.

- Experience in serial communication programming

- Experience in TCP/IP communication programming

- intermediate conversational skill in Korean

Physical Requirements

- Available for interstate/abroad business travel by air.

Benefits

Comprehensive health insurance, PTO, sick days

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