Helpdesk
Columbus, OH · On-site
$19.25 - $26/hr
Job Summary : ApTask is a leading global provider of workforce solutions and talent acquisition services. They are seeking a Service Desk Agent who will be the first point of contact for users
Helpdesk
Columbus, OH · On-site
$19.25 - $26/hr
Job Summary : ApTask is a leading global provider of workforce solutions and talent acquisition services. They are seeking a Service Desk Agent who will be the first point of contact for users
IT Helpdesk Support
$17 - $25/hr
Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be
Quick apply
IT Helpdesk Support
$17 - $25/hr
Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be
IT Helpdesk Support
$17 - $25/hr
Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be
IT Helpdesk Support
$17 - $25/hr
Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be
IT Helpdesk Support
$17 - $25/hr
Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be
Quick apply
IT Helpdesk Support
$17 - $25/hr
Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be
IT Helpdesk Support
$17 - $25/hr
Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be
IT Helpdesk Support
$17 - $25/hr
Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be
IT Helpdesk Support
Dublin, OH · On-site
$17 - $25/hr
Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be
IT Helpdesk Support
Dublin, OH · On-site
$17 - $25/hr
Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be
Helpdesk Support
Columbus, OH · On-site
$19.25 - $26/hr
Company Description US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
Helpdesk Support
Columbus, OH · On-site
$19.25 - $26/hr
Company Description US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
Helpdesk Analyst
$19.25 - $26.25/hr
Required Skills: 1+ year experience working in a technical support or call center related role Experience troubleshooting Windows 10/11 and iOS devices Must have strong examples of providing
Helpdesk Analyst
$19.25 - $26.25/hr
Required Skills: 1+ year experience working in a technical support or call center related role Experience troubleshooting Windows 10/11 and iOS devices Must have strong examples of providing
Company Description We(US IT Solution) are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and
Company Description We(US IT Solution) are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and
Helpdesk Support
Columbus, OH · On-site
$19.25 - $26/hr
Company Description US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
Helpdesk Support
Columbus, OH · On-site
$19.25 - $26/hr
Company Description US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
Audiologist - Remote Opportunity
Columbus, OH · On-site +1
$100K/yr
This fast-growing hearing healthcare startup is seeking a motivated and experienced Audiologist to join their fully remote team in a revenue-driving consultative sales role. This is an exciting
Audiologist - Remote Opportunity
Columbus, OH · On-site +1
$100K/yr
This fast-growing hearing healthcare startup is seeking a motivated and experienced Audiologist to join their fully remote team in a revenue-driving consultative sales role. This is an exciting
Sales Team Leader (Remote) - Globe Life American Income Division | Zuzick Organization Are you a motivated sales professional ready to step into leadership? Globe Life American Income Division:
Sales Team Leader (Remote) - Globe Life American Income Division | Zuzick Organization Are you a motivated sales professional ready to step into leadership? Globe Life American Income Division:
Remote Client Representative - Protect Families. Build Your Future. Work From Home Company: AO Parent Company: Globe Life Location: 100% Remote (U.S. & Canada)Step Into a Legacy of Protection Since
Remote Client Representative - Protect Families. Build Your Future. Work From Home Company: AO Parent Company: Globe Life Location: 100% Remote (U.S. & Canada)Step Into a Legacy of Protection Since
We are seeking friendly, dependable, and service-oriented individuals to join our team as a Remote Travel Customer Support Specialist . In this role, you will assist clients with travel-related
We are seeking friendly, dependable, and service-oriented individuals to join our team as a Remote Travel Customer Support Specialist . In this role, you will assist clients with travel-related
Remote Inside Sales Representative
Columbus, OH · On-site +1
Job Title: Remote Inside Sales RepresentativeCompany: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge fitness equipment to gyms and
Remote Inside Sales Representative
Columbus, OH · On-site +1
Job Title: Remote Inside Sales RepresentativeCompany: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge fitness equipment to gyms and
Remote Customer Service Specialist
Columbus, OH · On-site +1
$16.50 - $21.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,
Remote Customer Service Specialist
Columbus, OH · On-site +1
$16.50 - $21.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,
Remote Client Support Representative - Travel
Columbus, OH · Remote
$16 - $21/hr
We are seeking a Remote Client Support Representative - Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers,
Remote Client Support Representative - Travel
Columbus, OH · Remote
$16 - $21/hr
We are seeking a Remote Client Support Representative - Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers,
Remote Helpdesk information
See Columbus, OH salary details
$12.31 - $14.17
2% of jobs
$14.17 - $16.02
6% of jobs
$16.02 - $17.88
12% of jobs
$18.40 is the 25th percentile. Wages below this are outliers.
$17.88 - $19.74
17% of jobs
The median wage is $21.23 / hr.
$19.74 - $21.60
16% of jobs
$21.60 - $23.46
16% of jobs
$24.38 is the 75th percentile. Wages above this are outliers.
$23.46 - $25.31
12% of jobs
$25.31 - $27.17
7% of jobs
$27.17 - $29.03
6% of jobs
$29.03 - $30.89
3% of jobs
$30.89 - $32.74
2% of jobs
$12
$22
$32
How much do remote helpdesk jobs pay per hour?
As of Jun 16, 2026, the average hourly pay for remote helpdesk in Columbus, OH is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.10 per hour, depending on experience, location, and employer.
What Are Remote Help Desk Jobs?
Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.
What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?
Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.
What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?
| Aspect | Remote Helpdesk | Remote Technical Support Specialist |
|---|---|---|
| Credentials | CompTIA A+, Network+ or similar certifications often preferred | Similar certifications, often with additional technical or product-specific training |
| Work Environment | Remote, customer-facing, troubleshooting hardware/software issues | Remote, more technical troubleshooting, often involving software or network problems |
| Employer & Industry | IT service providers, tech companies, MSPs | IT companies, software vendors, tech support firms |
| Search & Comparison Intent | People comparing entry-level tech support roles | Individuals seeking more specialized technical support jobs |
Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.
How can I make 2000 a week working from home?
A remote helpdesk role typically pays between $15 and $25 per hour, so earning $2000 weekly would require working approximately 80 hours at the higher end of this range. To increase earnings, professionals can develop technical skills, obtain relevant certifications, and seek higher-paying positions or freelance opportunities that offer flexible hours and additional income streams.
Is AI replacing IT's help desk?
AI is automating certain help desk tasks such as troubleshooting common issues and providing basic support, but it does not fully replace the role of a remote helpdesk technician. Helpdesk professionals are still needed for complex problems, customer interaction, and system management that require human judgment and technical expertise.
What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?
To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.
What job makes $10,000 a month without a degree?
A remote helpdesk technician can potentially earn around $10,000 per month with experience, strong technical skills, and certifications such as CompTIA or Microsoft. High earnings often depend on the complexity of support, client base, and the ability to handle multiple accounts efficiently.
What is a Remote Helpdesk?
A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
Is IT possible to get a remote help desk job?
Yes, remote help desk jobs are widely available and often require skills in troubleshooting, customer service, and familiarity with remote support tools like remote desktop software. Many companies offer these positions with flexible schedules, and relevant certifications such as CompTIA A+ can improve job prospects.
More about Remote Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Columbus, OH? The most popular types of Helpdesk jobs in Columbus, OH are:
What are popular job titles related to Remote Helpdesk jobs in Columbus, OH? For Remote Helpdesk jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk jobs in Columbus, OH look for? The top searched job categories for Remote Helpdesk jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Remote Helpdesk jobs? Cities near Columbus, OH with the most Remote Helpdesk job openings:
Job description
Job Summary:
ApTask is a leading global provider of workforce solutions and talent acquisition services. They are seeking a Service Desk Agent who will be the first point of contact for users calling the IT Service Desk, providing high-quality customer service and technical support related to enterprise software and hardware.
Responsibilities:
• Demonstrate strong customer service skills to provide phone support including:
• Listening to the customer to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
• Producing accurate, detailed documentation at the client, problem and incident level
• Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
Required:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Preferred:
• Preferred work experience in technical support role but not required
Company:
ApTask is a staffing and recruiting company offering staffing, project, and workforce solutions. Founded in 2010, the company is headquartered in Iselin, USA, with a team of 501-1000 employees. The company is currently Growth Stage.
ApTask is a leading global provider of workforce solutions and talent acquisition services. They are seeking a Service Desk Agent who will be the first point of contact for users calling the IT Service Desk, providing high-quality customer service and technical support related to enterprise software and hardware.
Responsibilities:
• Demonstrate strong customer service skills to provide phone support including:
• Listening to the customer to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
• Producing accurate, detailed documentation at the client, problem and incident level
• Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
Required:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Preferred:
• Preferred work experience in technical support role but not required
Company:
ApTask is a staffing and recruiting company offering staffing, project, and workforce solutions. Founded in 2010, the company is headquartered in Iselin, USA, with a team of 501-1000 employees. The company is currently Growth Stage.
About ApTask
Sourced by ZipRecruiter
ApTask is a leading staffing and recruitment company headquartered in Iselin, NJ, US. Since its inception, the company has been dedicated to providing its clients with expert staffing solutions across diverse industries. Specializing in workforce management, talent acquisition, and employee services, ApTask excels at matching the right talent with the right opportunities. They consistently strive to build and sustain great relationships with clients and candidates alike - a mission driven by their core values of trust, transparency, and delivery excellence.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Iselin, NJ, US
Year founded
2010