ZipRecruiter

Log In

2

Remote Helpdesk Jobs in Ohio (NOW HIRING)

Sentinel

Helpdesk Agent

Dayton, OH · On-site +1

$15 - $19.25/hr

This role requires a combination of remote assistance through the help desk and on-site support to address hardware and software-related problems. This is a full-time, onsite position based at our ...

Sentinel

Helpdesk Agent

Dayton, OH · On-site +1

$15 - $19.25/hr

This role requires a combination of remote assistance through the help desk and on-site support to address hardware and software-related problems. This is a full-time, onsite position based at our ...

CFS

Export Compliance Specialist

Akron, OH · On-site +1

$70K - $90K/yr

Northeast, Ohio or Remote Help shape global trade compliance for a growing organization with complex international operations. This role offers high visibility, cross-functional collaboration, and ...

HB Travels

Reservations Specialist (Remote)

Canton, OH · Remote

$35K - $70K/yr

Job Type: Full-Time | Remote | Flexible Schedule About the Role We are seeking a detail-oriented ... helping create exceptional travel experiences. If you enjoy working with people, have strong ...

New

HB Travels

Reservations Specialist (Remote)

Canton, OH · Remote

Job Type: Full-Time | Remote | Flexible Schedule About the Role We are seeking a detail-oriented ... helping create exceptional travel experiences. If you enjoy working with people, have strong ...

New

HB Travels

Remote Support Specialist

Columbus, OH · Remote

$20K - $40K/yr

This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional service in a remote work environment. As a Remote Support Specialist, you will assist ...

HB Travels

Remote Support Specialist

Columbus, OH · Remote

This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional service in a remote work environment. As a Remote Support Specialist, you will assist ...

AMN Healthcare, Inc.

Remote Radiology

Beachwood, OH · Remote

$580K/yr

& Requirements Remote Radiology StartDate: ASAP Available Shifts: Monday - Friday Pay Rate: $465000 ... helping healthcare organizations provide quality patient care that continually evolves to make ...

AMN Healthcare, Inc.

Remote Radiology

Beachwood, OH · Remote

$580K/yr

& Requirements Remote Radiology StartDate: ASAP Available Shifts: Monday - Friday Pay Rate: $465000 ... helping healthcare organizations provide quality patient care that continually evolves to make ...

next page

Showing results 1-20

All JobsHelpdesk JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Ohio

Remote Helpdesk information

See Ohio salary details

$12

$22

$32

How much do remote helpdesk jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote helpdesk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

More about Remote Helpdesk jobs

What are the most commonly searched types of Helpdesk jobs in Ohio?

The most popular types of Helpdesk jobs in Ohio are:

What are popular job titles related to Remote Helpdesk jobs in Ohio?

For Remote Helpdesk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk jobs in Ohio look for?

The top searched job categories for Remote Helpdesk jobs in Ohio are:

What cities in Ohio are hiring for Remote Helpdesk jobs?

Cities in Ohio with the most Remote Helpdesk job openings:

Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, 12% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.

Helpdesk Agent

Dayton, OH • On-site, Remote

Sentinel
Real Estate • 501 - 1,000 employees

8.1

Company rating: 8.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

47th of 256 rated facilities management

People enjoy working here

Good employer

Respectful managers

Learn more about Sentinelexternal

$15 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Responsibilities

As a Helpdesk agent, you will be responsible for providing technical support to end-users, resolving IT issues, and maintaining the overall functionality of computer systems within an organization. This role requires a combination of remote assistance through the help desk and on-site support to address hardware and software-related problems. This is a full-time, onsite position based at our client's location in Dayton, OH.

Qualifications
  • 2+ years of experience in a Help Desk, Service Desk, or Technical Support role.
  • Strong working knowledge of Windows 10/11.
  • Experience with Active Directory and Microsoft 365 Administration.
  • Working knowledge of DNS and DHCP.
  • Experience supporting iMac and MacBook environments.
  • Experience troubleshooting Chromebooks and Windows laptops.
  • Experience working with IT ticketing/help desk systems.
  • Required expertise with tools like Intune & Autopilot, and SCCM
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver's license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a "can-do" attitude

We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and more.

Overview

MOTIVATED.....make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:      

Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED... you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team.  Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.

The "Know Your Rights" Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity

JFNDNP

Employment Type: FULL_TIME

What Sentinel Real Estate employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply