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Remote Helpdesk Jobs in Cleveland, OH (NOW HIRING)

Camesi Agency

Sales Manager Remote

Cleveland, OH · Remote

$80K - $120K/yr

The Camesi Agency is a rapidly growing, fully remote brokerage focused on helping families protect their financial futures. We are seeking a results-driven Remote Sales Manager to lead and develop a ...

New

AMN Healthcare, Inc.

Remote Radiology

Beachwood, OH · Remote

$580K/yr

& Requirements Remote Radiology StartDate: ASAP Available Shifts: Monday - Friday Pay Rate: $465000 ... helping healthcare organizations provide quality patient care that continually evolves to make ...

AMN Healthcare, Inc.

Remote Radiology

Beachwood, OH · Remote

$580K/yr

& Requirements Remote Radiology StartDate: ASAP Available Shifts: Monday - Friday Pay Rate: $465000 ... helping healthcare organizations provide quality patient care that continually evolves to make ...

ForgeFit

Remote Customer Service Specialist

Cleveland, OH · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

Promoted2

Remote Insurance Agent

Akron, OH · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... About the Company We're a national financial services organization helping families achieve ...

HMG Careers

Sales Consultant Remote

Walton Hills, OH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Seven Hills, OH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Pepper Pike, OH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Representative

Bainbridge, OH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Kirtland Hills, OH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Representative

Silver Lake, OH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

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All JobsHelpdesk JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Cleveland, OH

Remote Helpdesk information

See Cleveland, OH salary details

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How much do remote helpdesk jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote helpdesk in Cleveland, OH is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

More about Remote Helpdesk jobs

What are the most commonly searched types of Helpdesk jobs in Cleveland, OH?

The most popular types of Helpdesk jobs in Cleveland, OH are:

What are popular job titles related to Remote Helpdesk jobs in Cleveland, OH?

For Remote Helpdesk jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk jobs in Cleveland, OH look for?

The top searched job categories for Remote Helpdesk jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Remote Helpdesk jobs?

Cities near Cleveland, OH with the most Remote Helpdesk job openings:

Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Cleveland, OH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $46,715 per year, or $22.5 per hour.

Remote Team Lead

Globe Life American Income Division

Cleveland, OH • On-site, Remote

Full-time

Medical, Life

Posted 18 days ago

Job description

Remote Family Support Consultant
100% Remote | Flexible Schedule | Purpose-Driven Career
Make a Difference-From Anywhere
Are you a people-oriented professional who enjoys helping others and building meaningful relationships?
Join our growing remote team and become part of a mission dedicated to protecting families and serving working people nationwide. As a Remote Family Support Consultant, you'll help individuals understand their benefit options while building a rewarding career with flexibility, professional development, and long-term growth.
This is more than a job-it's an opportunity to make a positive impact every day while creating the lifestyle and career you've been working toward.
Who Thrives Here?
We're looking for professionals who are:
  • Excellent communicators who listen first and provide thoughtful solutions
  • Positive, dependable, and motivated to help others
  • Quick learners who adapt well in a fast-paced environment
  • Self-starters who work confidently both independently and as part of a collaborative team
  • Growth-minded individuals committed to continuous learning and professional development

No prior industry experience is required. We provide comprehensive training and mentorship for motivated individuals who are ready to build a long-term career.
Why You'll Love This Opportunity
🌎 100% Remote Work
Work from anywhere while enjoying the flexibility of a fully remote career.
⏰ Flexible Schedule
Create a schedule that complements your lifestyle while maintaining consistent productivity and growth.
📚 Ongoing Training & Mentorship
Learn from experienced leaders through structured onboarding, weekly coaching, and continuous professional development.
♥ Meaningful Benefits
Eligible representatives may have access to:
  • Company-supported life insurance
  • Medical reimbursement program
  • Professional development resources
  • Leadership growth opportunities
💻 Industry-Leading Technology
Utilize modern digital tools and virtual platforms that help you stay organized, connected, and productive.
What You'll Do
As a Remote Family Support Consultant, you will:
  • Meet virtually with clients to understand their needs and goals
  • Educate individuals and families on available benefit options
  • Provide personalized guidance and professional support throughout the enrollment process
  • Build long-term relationships through trust, communication, and exceptional service
  • Maintain organized digital records and appointment schedules
  • Participate in ongoing training, coaching, and leadership development
  • Collaborate with a supportive remote team committed to shared success
What We Offer
  • Competitive weekly performance-based compensation
  • Performance bonuses and recognition opportunities
  • Leadership development and mentorship
  • Flexible remote work environment
  • Career advancement based on performance and professional growth
  • Supportive, team-oriented culture focused on long-term success
Why Join Our Team?
We believe meaningful careers are built on service, integrity, and continuous growth. Our team is committed to helping one another succeed while making a lasting difference in the lives of the families we serve.
Whether you're beginning a new career or looking for a fresh opportunity, you'll receive the support, mentorship, and resources needed to achieve your goals.
Ready to Get Started?
If you're looking for a flexible remote career where your work creates real impact and your growth is supported every step of the way, we'd love to hear from you.
Apply today and begin your journey as a Remote Family Support Consultant.Work from anywhere. Help families every day. Build a career with purpose.

Apply