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Remote Helpdesk Support Jobs in Cleveland, OH (NOW HIRING)

CFS

Export Compliance Specialist

Akron, OH · On-site +1

$70K - $90K/yr

Northeast, Ohio or Remote Help shape global trade compliance for a growing organization with ... High-impact role supporting global export compliance initiatives * Opportunity to serve as a ...

Camesi Agency

Sales Manager Remote

Cleveland, OH · Remote

$80K - $120K/yr

The Camesi Agency is a rapidly growing, fully remote brokerage focused on helping families protect ... Licensing and training support are provided. Key responsibilities: * Lead, coach, and motivate a ...

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ForgeFit

Remote Customer Service Specialist

Cleveland, OH · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

The Hiring Platform

Remote Booking Specialist

Akron, OH · Remote

... helpful but not required Benefits * Remote work environment * Training provided * Professional development opportunities * Access to online systems and resources * Continuing education * Team support

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How much do remote helpdesk support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote helpdesk support in Cleveland, OH is $22.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are the most commonly searched types of Helpdesk Support jobs in Cleveland, OH?

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For Remote Helpdesk Support jobs in Cleveland, OH, the most frequently searched job titles are:

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The top searched job categories for Remote Helpdesk Support jobs in Cleveland, OH are:

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Cities near Cleveland, OH with the most Remote Helpdesk Support job openings:

Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $46,701 per year, or $22.5 per hour.

Export Compliance Specialist

Akron, OH • On-site, Remote

CFS
See more jobs at CFSexternal

$70K - $90K/yr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Export Compliance Specialist
Salary: $70,000 - $90,000
Location: Northeast, Ohio or Remote
Help shape global trade compliance for a growing organization with complex international operations. This role offers high visibility, cross-functional collaboration, and the opportunity to be a key compliance resource impacting global business activities.
Why This Opportunity Stands Out:
  • High-impact role supporting global export compliance initiatives
  • Opportunity to serve as a subject matter expert in EAR and ITAR regulations
  • Exposure to engineering, operations, sales, legal, and other business functions
  • Ability to influence compliance processes and best practices across the organization
  • Visibility into international trade operations and licensing strategy
  • Opportunity to lead training and compliance awareness initiatives
  • Flexible location with remote work option
  • Stable role within a highly regulated and business-critical function
Key Responsibilities for the Export Compliance Specialist:
  • Perform export classifications under EAR and ITAR regulations
  • Manage export licensing activities, including SNAP-R and DECCS submissions
  • Review EUCs, conduct ownership reviews, and oversee denied-party screening
  • Support business units on export compliance and licensing requirements
  • Maintain export compliance documentation, manuals, and control plans
  • Deliver compliance training and support SOP adherence
Qualifications for the Export Compliance Specialist:
  • 5+ years of export compliance experience
  • Strong knowledge of EAR and ITAR regulations
  • Experience with export licensing and classification processes
  • SAP or ERP system experience preferred
For immediate and confidential consideration reach out to me, Kelley McEndree, at kmcendree@cfstaffing.com.
#INJUL2026

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