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Helpdesk Support Jobs (NOW HIRING)

STI

Helpdesk Support

Chesterfield, VA · On-site

$19 - $25.75/hr

Helpdesk Support Location: Chesterfield, VA Duration: Long Term Onsite work Direct Client Description: The Help Desk Analyst 4 is responsible for assisting and providing technical support for ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory ...

VITAS Healthcare

Helpdesk Support

Miramar, FL

$18.25 - $24.75/hr

Three years prior specific experience in customer support. * Ability to work on various assignments simultaneously. * Communicate tactfully, verbally and in writing with department heads, managers ...

TEKsystems

Helpdesk Support Technician

Powell, TN · On-site

$20 - $25/hr

Description We are seeking a helpdesk support tech to records customer and problem information into the Ticketing system. Updates tickets with appropriate entries and closes tickets with resolution ...

Systemverse

Helpdesk Support Specialist

Austin, TX · On-site

$45K - $55K/yr

Description The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role ...

Senior Star

Helpdesk Support Specialist II

Tulsa, OK · On-site

They are seeking a Helpdesk Support Specialist II to provide advanced technical support, mentor Level 1 specialists, and maintain crucial systems and infrastructure. The role involves troubleshooting ...

Great Hire

IT Helpdesk Support Specialist

Carson, CA · On-site

\n \n \n \n \n IT Helpdesk Support Specialist \n \n \n \n \n \n We are seeking a reliable and customer\-focused IT Helpdesk Support Specialist to support daily technical operations and ensure a high ...

Eridu

IT Helpdesk Support Specialist

Saratoga, CA · On-site

The IT Helpdesk Support Specialist will serve as the first point of contact for technical support, assisting employees with hardware, software, and cloud-based services, while ensuring high-quality ...

WebTPA

Helpdesk Support Technician - Irving, TX

Irving, TX · On-site

$19.25 - $26/hr

The Desktop Support Technician is responsible for providing support, deployment, and repair of desktop workstation equipment, peripherals, and software. Key position details: In office at 6535 SH 161 ...

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How much do helpdesk support jobs pay per hour?

As of May 30, 2026, the average hourly pay for helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Support professional, and why are they important?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by Helpdesk Support professionals, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What are Helpdesk Support professionals?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

More about Helpdesk Support jobs
What cities are hiring for Helpdesk Support jobs? Cities with the most Helpdesk Support job openings:
What are the most commonly searched types of Helpdesk Support jobs? The most popular types of Helpdesk Support jobs are:
Who are the top companies hiring for Helpdesk Support jobs? The top employers for Helpdesk Support jobs are:
What states have the most Helpdesk Support jobs? States with the most job openings for Helpdesk Support jobs include:
Helpdesk Support jobs near you

Helpdesk Support

STI

Chesterfield, VA • On-site

$19 - $25.75/hr

Full-time

Posted 2 days ago

Job description

Role: Helpdesk Support
Location: Chesterfield, VA
Duration: Long Term
Onsite work
Direct Client
Description:
Job description
The Help Desk Analyst 4 is responsible for assisting and providing technical support for LiveScan agencies statewide, to answer questions from agencies and IT suppliers about the LiveScan onboarding process, to answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment, to answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts, to create/maintain computer software/hardware inventories; to prepare and coordinate the completion of agency MOUs, to generate help desk tickets and forward service requests to IT suppliers, to monitor open tickets, and provide status updates to users. Performs other duties as assigned. The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.
Knowledge, Skills, and Abilities
Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services that align with the responsibilities summarized in the Job Description. In addition, strong candidates will have expertise related to troubleshooting computer software/hardware problems; advanced customer relations skills; good verbal and written communication skills; ability to control and manage several projects simultaneously; working knowledge of MS Word, MS Excel, and MS outlook; and strong analytical and decision-making skills.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services
Required
5
Years
expertise related to troubleshooting computer software/hardware problems
Required
5
Years
advanced customer relations skills
Required
5
Years
good verbal and written communication skills
Required
5
Years
ability to control and manage several projects simultaneously
Required
5
Years
working knowledge of MS Word, MS Excel, and MS outlook
Required
5
Years
strong analytical and decision-making skills
Required
5
Years

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