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Helpdesk Support Jobs (NOW HIRING)

krg technology inc

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

Description We are seeking a helpdesk support tech to records customer and problem information into the Ticketing system. Updates tickets with appropriate entries and closes tickets with resolution ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

About the Role We are seeking a customer-focused Help Desk Support Technician to join our IT team. In this role, you will provide technical support to employees both onsite and remotely, ensuring ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

Description We are seeking a helpdesk support tech to records customer and problem information into the Ticketing system. Updates tickets with appropriate entries and closes tickets with resolution ...

CMIT Solutions St. Louis

Be Seen First

Helpdesk Support Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

Helpdesk Support Technician You will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip ...

TEKsystems

Entry Level Helpdesk Support

Irving, TX · Hybrid

$16.25 - $18/hr

Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Core Solutions Inc

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EHR Helpdesk Support Analyst

King Of Prussia, PA · Remote

$70K - $100K/yr

The EHR Support Services Analyst serves as a critical front-line representative of Core Solutions ... Develop and deliver tailored training sessions to help customers optimize their use of CORE's EHR ...

childcenterny

IT Helpdesk Support

Forest Hills, NY · On-site

Whether you're working directly with children or supporting the people who do, your work will help strengthen families and transform communities. Join a mission-driven organization where your work ...

K2 Staffing, LLC

Helpdesk Support Level II+

Oak Park, IL · On-site

$30 - $35/hr

Summary Our client is a leading IT Solutions Company in the Chicago area (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician . An IT Technician's role is to ensure system ...

SubCom

IT Helpdesk Support Analyst (7496)

Newington, NH · On-site

Position Overview The Help Desk Support Analyst is a full‑time, on‑site position and a key member of the IT Service Delivery team. This role provides primarily Level 2 technical support, desktop ...

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI · On-site

$20 - $24/hr

Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure. Once a part of the team, you will be ...

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Helpdesk Support information

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$12

$23

$33

How much do helpdesk support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is helpdesk support?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as helpdesk support?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by helpdesk support, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

Is helpdesk support a good entry-level IT job?

Helpdesk support is commonly considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to advance into more specialized IT roles.
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Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Helpdesk Support

Saint Petersburg, FL

krg technology inc
IT Services • 201 - 500 employees
Learn more about krg technology incexternal

$19 - $25.50/hr

Full-time

Re-posted 14 days ago

Job description

Job Description

Job Title : Helpdesk Support

Location: St. Petersburg, FL

Duration: CTH

Job Description:

1. Imaging / re-imaging laptops & desktops

2. Troubleshooting technical laptop and desktop issues (Windows & applications)

3. Decommissioning end-of-lease desktops & laptops

4. Diagnosing laptop & desktop hardware issues

5. Mapping network drives / printers

6. Coordinating laptop & desktop repairs with hardware suppliers

7. Assisting with application testing

8. Vendor escorts (occasional)

9. Some relocation of desk phones / workstations

10. Some remote support (via remote access software)

Background:

1. 3-5 years technical support experience

2. Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)

Hard Skills:

1. Strong Windows 7 troubleshooting & diagnostics

2. Strong application troubleshooting (MS suite - Outlook, PowerPoint, Excel, Word, Visio, Lync)

3. Hardware troubleshooting & diagnostics (laptops, desktops)

4. Basic networking (drive / printer mappings, network connection diagnostics)

5. Active Directory / PC security

6. Internet Explorer & Chrome troubleshooting

7. BlackBerry / mobile phone / CISCO handset support experience is a bonus

Soft Skills:

1. Good communicator (written and verbal)

2. Takes responsibility & accountability

3. Teachable

4. Solutions-focused

5. Team player - able to contribute new ideas

6. Flexible in terms of workload and daily tasks

Additional Information

All your information will be kept confidential according to EEO guidelines.

KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

Social media

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