ZipRecruiter

Log In

1

Helpdesk Support Jobs (NOW HIRING)

krg technology inc

Helpdesk Support

Phoenix, AZ · On-site

$19.75 - $26.75/hr

Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory ...

VITAS Healthcare

Helpdesk Support

Miramar, FL · On-site

$18.25 - $24.75/hr

Three years prior specific experience in customer support. * Ability to work on various assignments simultaneously. * Communicate tactfully, verbally and in writing with department heads, managers ...

TEKsystems

Helpdesk Support Specialist

Kingman, AZ · Hybrid

$25 - $32/hr

The Application Support Analyst provides Level 1 Help Desk support for Automated Utility Design (AUD) and Esri suite applications. This role serves as the primary point of contact for end users ...

New

Munchkin

Helpdesk Support Specialist

Van Nuys, CA · On-site

The Helpdesk Support Specialist requires minimal supervision and performs a wide variety of technical duties, including the support of the Company's IT infrastructure through diagnoses. A strong ...

TriosysIT Inc.

Security Helpdesk Support

Harrisburg, PA · On-site

$19.75 - $26.75/hr

Experience in information security related supportRequired2Years Experience in helpdesk related ... support ticketing systemsRequired Experience with network and computer security testing ...

New

Cycle Gear

Helpdesk Support I

Louisville, KY

$17.75 - $24/hr

You thrive in a fast-paced environment, can pivot quickly when priorities shift, and aren't afraid to roll up your sleeves to help the team win. Our Next IT Support Specialist Has: * 1-3 years of ...

New

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience ...

YRCI

Helpdesk Support Representative

New Orleans, LA · On-site

$16.75 - $21.50/hr

Job Title Helpdesk Support Representative Location New Orleans, LA US (Primary) Job Type Full-time Position Benefits As an employee of YRCI working full-time, you are eligible for an attractive ...

Team Velocity

Helpdesk Support Specialist

Herndon, VA · On-site

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding ...

CMIT Solutions St. Louis

Be Seen First

Helpdesk Support Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

Helpdesk Support Technician You will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip ...

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

SKIMS

IT Helpdesk Support

Los Angeles, CA · On-site

As IT Helpdesk Support - Retail, you'll play a key role in ensuring our SKIMS retail stores run seamlessly by delivering fast, thoughtful, and effective technical support. Responsibilities : • ...

GDI Infotech

Helpdesk Support (Level 1)

Denver, CO · On-site

$20.50 - $27.75/hr

About the Role We are seeking a motivated and detail-oriented Level 1 Helpdesk Technician / Dispatcher to join our growing IT support team. This is a front-line role responsible for handling incoming ...

next page

Showing results 1-20

All JobsHelpdesk Support Jobs

Helpdesk Support information

See salary details

$12

$23

$33

How much do helpdesk support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is helpdesk a good entry level IT job?

Helpdesk support is commonly considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical skills such as using ticketing systems and remote support tools. It often serves as a stepping stone to more advanced IT roles and may require certifications like CompTIA A+.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

What is a helpdesk support role?

A helpdesk support role involves assisting users with technical issues related to hardware, software, and network systems. Support staff troubleshoot problems, provide solutions, and often use tools like ticketing systems to track and resolve issues efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, allowing Helpdesk Support professionals to focus on more complex issues. However, AI tools complement rather than replace human support, and skilled technicians are still essential for handling nuanced or escalated problems that require critical thinking and customer interaction.

What are some common challenges faced by Helpdesk Support professionals, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What jobs pay 4000 a week without a degree?

Helpdesk Support roles typically do not pay $4,000 a week without specialized experience or certifications. High-paying jobs that can reach this level without a degree often include skilled trades like commercial driving, sales, or certain tech roles such as freelance IT consulting, which require relevant skills and experience rather than formal education.

What are Helpdesk Support professionals?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as a Helpdesk Support professional, and why are they important?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.
More about Helpdesk Support jobs
What cities are hiring for Helpdesk Support jobs? Cities with the most Helpdesk Support job openings:
What are the most commonly searched types of Helpdesk Support jobs? The most popular types of Helpdesk Support jobs are:
Who are the top companies hiring for Helpdesk Support jobs? The top employers for Helpdesk Support jobs are:
What states have the most Helpdesk Support jobs? States with the most job openings for Helpdesk Support jobs include:
Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in the United States as of July 2026, with employment types broken down into 42% Locum Tenens, 45% Full Time, 6% Part Time, 1% Contract, and 6% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Helpdesk Support

Helpdesk Support

MatchPoint Solutions

California Hot Springs, CA • On-site, Remote

$19 - $25.75/hr

Contractor

Posted 13 days ago

Job description

Overview:
Presidio is seeking 6 Remote Help Desk Support Analysts to provide high-touch, white glove support for end users in a fast-paced environment. This role is focused on user assistance and support rather than advanced troubleshooting or system configuration. Escalation support will be handled by the Presidio PS support team. This team will be working as an extension to Presidios engineering team to provide overall support for the migration.
Responsibilities:
• Provide remote support for both Mac and Windows users
• Set up user accounts and reset passwords
• Assist with Wi-Fi connectivity and device setup
• Support hardware and software installations
• Install applications and new software on user devices
• Deliver professional, user-friendly support over the phone and remotely
• Escalate technical issues to the appropriate Presidio support team as needed
Requirements:
• Experience supporting both Mac and Windows environments
• Strong communication and customer service skills
• Professional, polished, and well-spoken demeanor
• Reliable, responsible, and responsive when assisting users
• Experience in a white glove or high-touch support environment preferred
• Ability to work flexible hours when required
Compensation & Benefits (optional verify with a manager):
MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Apply