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Helpdesk Support Jobs (NOW HIRING)

Energy Solutions - USA

Helpdesk Technician II

New York, NY · On-site

$32 - $36/hr

We are looking for a Help Desk Technician II that will be responsible for delivering advanced Tier ... In this role, you will respond to support requests through the ticketing system and assigned ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

... IT helpdesk support positions • 2+ years in IT roles with increasing levels of responsibility • 2+ years with Microsoft AD and various services (DNS\DHCP\etc.) • Experience with Apple Macs ...

Chrysalis

IT Support Technician

Orem, UT · On-site

$19 - $23/hr

The helpdesk supports hundreds of users, in multiple offices located throughout the company. The IT Support Technician's role is to assist in addressing IT issues that company technology users have ...

Sutton Bank

Network Support Technician

Columbus, OH · On-site

Provide Level One helpdesk support -- provide exceptional customer service by working closely with end users to resolve issues pertaining to software, hardware, operating systems and interfaces.

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK ...

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How much do helpdesk support jobs pay per hour?

As of May 30, 2026, the average hourly pay for helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Support professional, and why are they important?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by Helpdesk Support professionals, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What are Helpdesk Support professionals?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

More about Helpdesk Support jobs
What cities are hiring for Helpdesk Support jobs? Cities with the most Helpdesk Support job openings:
What are the most commonly searched types of Helpdesk Support jobs? The most popular types of Helpdesk Support jobs are:
Who are the top companies hiring for Helpdesk Support jobs? The top employers for Helpdesk Support jobs are:
What states have the most Helpdesk Support jobs? States with the most job openings for Helpdesk Support jobs include:
Helpdesk Support jobs near you
Entry Level Helpdesk Technician I

Entry Level Helpdesk Technician I

Medical Service Company

Cleveland, OH

$20 - $27.21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Medical Service Company rating

5.0

Company rating: 5.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).

MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!
We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
  • Competitive Pay
  • Advancement Opportunities
  • Medical, Dental amp; Vision Insurance
  • HSA Account w/Company Contribution
  • Pet Insurance
  • Company provided Life and AD amp;D insurance
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement Program
  • Employee Assistance Program (EAP)
  • Employee Referral Bonus Program
  • Social Recognition Program
  • Employee Engagement Opportunities
  • CALM App
  • 401k (with a matching program) / Roth IRA
  • Company Discounts
  • Payactiv/On-Demand Pay
  • Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
General: Provide first-level support to users by researching and answering questions; resolving problems; providing resources. Provide Helpdesk support to staff on all company supported applications. The successful candidate will troubleshoot computer problems. Assist with ensuring the network is maintained using best-practices and is secure and efficient. Assist with basic E-Commerce order fulfillment functions.
Responsibilities and Duties:
  • Responds to help desk requests via telephone, e-mail, and helpdesk system and responds to basic customer inquiries to ensure customer needs are met.
  • Assists customers in resolving basic technical problems by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
  • Support the company’s internal computing infrastructure, including all network and workstation hardware, software, and physical connections, ensuring network is secure and efficient.
  • Logs and tracks inquiries using a helpdesk management database and maintains history records and related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
  • Coordinates daily processing of E-Commerce orders with various vendors.
  • Provides other E-Commerce Technical assistance as needed.
  • Miscellaneous assignments/projects as needed.
Qualifications:
  • Education
    • High School Diploma or G.E.D
    • One or more years training in Computer Support.
    • A+, N+, or Microsoft Certifications a plus.
  • Experience/Knowledge/Skills/Physical Requirements:
    • 1-2 years of technical or customer support experience
    • Intermediate knowledge of Microsoft PC operating systems and office productivity tools.
    • Experience working with technical products and operating systems.
    • Experience with solving computer-related problems.
    • Experience working with Helpdesk systems (ManageEngine experience a plus).
    • Communications skills.
    • Customer focused, Friendly, and Approachable.
    • Ability to work in a team environment.

Apply