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Helpdesk Support Jobs (NOW HIRING)

McCorvey Sheet Metal

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Working experience related to customer support for computer systems * Previous help desk and / or customer service desk experience preferred * Working experience related to computer systems ...

Zeeco

IT Support Specialist I

Tulsa, OK · Remote

Job Duties: - Act as primary customer contact for incoming technical issues - Gather required information and log into ticketing system - Implement known solutions from Helpdesk Support Center ...

S2Technologies

Help Desk Specialist

Colorado Springs, CO · On-site

$40K - $60K/yr

Possess at least 6 months of Helpdesk Support Experience. * Basic understanding of networking, including OSI model concepts, basic understanding of the concepts and functionality of Windows Operating ...

Graham Corporation

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Perform routine information technology support activities involving installation, maintenance, and ... Provides helpdesk support by trouble-shooting and resolving helpdesk tickets or escalating to ...

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Helpdesk Support information

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How much do helpdesk support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is helpdesk a good entry level IT job?

Helpdesk support is commonly considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical skills such as using ticketing systems and remote support tools. It often serves as a stepping stone to more advanced IT roles and may require certifications like CompTIA A+.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

What is a helpdesk support role?

A helpdesk support role involves assisting users with technical issues related to hardware, software, and network systems. Support staff troubleshoot problems, provide solutions, and often use tools like ticketing systems to track and resolve issues efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, allowing Helpdesk Support professionals to focus on more complex issues. However, AI tools complement rather than replace human support, and skilled technicians are still essential for handling nuanced or escalated problems that require critical thinking and customer interaction.

What are some common challenges faced by Helpdesk Support professionals, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What jobs pay 4000 a week without a degree?

Helpdesk Support roles typically do not pay $4,000 a week without specialized experience or certifications. High-paying jobs that can reach this level without a degree often include skilled trades like commercial driving, sales, or certain tech roles such as freelance IT consulting, which require relevant skills and experience rather than formal education.

What are Helpdesk Support professionals?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as a Helpdesk Support professional, and why are they important?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.
More about Helpdesk Support jobs
What cities are hiring for Helpdesk Support jobs? Cities with the most Helpdesk Support job openings:
What are the most commonly searched types of Helpdesk Support jobs? The most popular types of Helpdesk Support jobs are:
Who are the top companies hiring for Helpdesk Support jobs? The top employers for Helpdesk Support jobs are:
What states have the most Helpdesk Support jobs? States with the most job openings for Helpdesk Support jobs include:
Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in the United States as of July 2026, with employment types broken down into 42% Locum Tenens, 45% Full Time, 6% Part Time, 1% Contract, and 6% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Support Spec

Help Desk Support Spec

DeKalb Community Service Board

Decatur, GA • On-site

$40K/yr

Other

Posted 20 days ago

Job description

About Claratel Behavioral Health
Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.
If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you. Here, your work is impactful, your growth is prioritized, and your well-being is supported. Together, we can forge pathways to a healthier future for all.
Job Summary:
Seeking a dedicated and knowledgeable Helpdesk Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of our IT infrastructure.
Key Responsibilities:
  • Provide first-level contact and convey resolutions to user issues.
  • Properly escalate unresolved queries to the next level of support.
  • Track, route, and redirect problems to correct resources.
  • Update customer data and produce activity reports.
  • Walk customers through problem-solving processes.
  • Assist with administrative tasks related to phone communication, such as updating contact lists and managing voicemail systems
  • Follow up with customers, provide feedback, and see problems through to resolution.
  • Utilize excellent customer service skills and exceed customers' expectations.
  • Ensure proper recording, documentation, and closure of issues.
  • Collaborate with the Workforce Training and Development department to identify training needs and improve training programs
  • Recommend procedure modifications or improvements.
  • Preserve and grow your knowledge of help desk procedures, products, and services.
  • Conduct training sessions on EHR functionality and job dependent applications for staff members.

Requirements:
  • Proven working experience in providing help desk support.
  • Working knowledge of help desk software, databases, and remote control.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • BS degree in Information Technology, Computer Science, or equivalent training and/or work experience.

Preferred Qualifications:
  • Certification in ITIL, CompTIA A+, Network+, or other relevant certifications.
  • Experience with Microsoft Office 365, Windows, and Mac operating systems.
  • Familiarity with network management and diagnostic tools.

What We Offer:
  • Opportunities for professional development and growth.
  • A collaborative and supportive work environment.

SALARY RANGE:
  • $40,000

How to Apply:
Interested candidates are encouraged to submit their resume
Claratel Behavioral Health is and equal opportunity employer regarding disability under VEVRRA and ADA
Pre-employment drug screening and successful completion of a criminal history background check is required.
Claratel Behavioral Health participates in E-Verify (Company ID: 226305)
Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.

Apply