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Helpdesk Support Jobs (NOW HIRING)

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

... IT helpdesk support positions • 2+ years in IT roles with increasing levels of responsibility • 2+ years with Microsoft AD and various services (DNS\DHCP\etc.) • Experience with Apple Macs ...

NC Dynamics, LLC

Production Support Helper

Long Beach, CA

$16.75 - $21/hr

Production Support Helper Job Category: Support - Manufacturing Job Location: Greater Los Angeles Area Job Classification: 49-9098 Helpers--Installation, Maintenance, and Repair Workers About Us: NC ...

GlobalXperts

Help Desk

San Diego, CA

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK ...

Prediktive

IT Support Specialist

Culver City, CA

Experience providing Tier 1-2 helpdesk support, troubleshooting hardware, software, network connectivity, and user access issues. * Experience managing new hire onboarding and employee offboarding ...

ELLWOOD Groups

Support Technician III

New Castle, PA · On-site

Experience with helpdesk support systems and problem management platforms * CompTIA A+ certification required * CompTIA Security+ certification required or in progress * Microsoft MD-102 (Endpoint ...

Window Nation

IT Help Desk Administrator

Fulton, MD · On-site

Responsibilities -Provide helpdesk support and resolve problems to the end user's satisfaction -Modify configurations, utilities, software default settings, etc. for local workstations -Utilize and ...

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Helpdesk Support information

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How much do helpdesk support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

Helpdesk Support roles typically do not pay $10,000 a month without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often involve sales, entrepreneurship, or technical fields like software development or IT consulting, which may require certifications or self-taught expertise. Most roles paying this salary level usually demand extensive experience, advanced skills, or entrepreneurial success.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level consulting, specialized medical or legal professionals, executive roles, or skilled trades such as pilots or certain contractors. These positions often require advanced certifications, extensive experience, or working in high-demand industries with premium rates. Such roles are usually project-based, freelance, or involve significant responsibility and expertise.

What does helpdesk support do?

Helpdesk support involves assisting users with technical issues related to hardware, software, and network problems. Support staff troubleshoot, resolve problems, and often use tools like ticketing systems and remote access software to provide timely assistance, typically working in an office or remote environment and requiring good communication skills.

Can I get a helpdesk job with no experience?

Helpdesk support roles often do not require extensive experience and may accept candidates with basic technical knowledge, good communication skills, and a willingness to learn. Entry-level positions may focus on customer service and troubleshooting common issues, and certifications like CompTIA A+ can improve chances of hiring. Practical experience or familiarity with ticketing systems and remote support tools can also be beneficial.

What are some common challenges faced by Helpdesk Support professionals, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What are Helpdesk Support professionals?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as a Helpdesk Support professional, and why are they important?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.
More about Helpdesk Support jobs
What cities are hiring for Helpdesk Support jobs? Cities with the most Helpdesk Support job openings:
What are the most commonly searched types of Helpdesk Support jobs? The most popular types of Helpdesk Support jobs are:
Who are the top companies hiring for Helpdesk Support jobs? The top employers for Helpdesk Support jobs are:
What states have the most Helpdesk Support jobs? States with the most job openings for Helpdesk Support jobs include:
Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 1% Temporary, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Support Engineer

IT Support Engineer

Nextgen Technologies

San Mateo, CA • On-site

$70K/yr

Full-time

Posted 24 days ago

Job description

Company Description
Job Description
Role : IT Support Engineer
Location : San Mateo, CA
Salary: $70K/Year + Benefits and Bonus
Position: Full Time
Description: Looking for a qualified and high-energy IT Support Engineer to handle desk-side and full-service support for company users working. The engineer is responsible for users' satisfaction with IT services and also acts as a regional point of escalation for IT issues. The engineer reports to the Director of Corporate IT.
The Regional IT Support Engineer is a member of a full-spectrum User Support team that includes other Regional Engineers and complements the Global Corporate IT Service Desk. The engineer collaborates with other regions and with the IT Service Desk to ensure locally delivered services are performed as part of a continuous and seamless user experience.
As the engineer of the local IT region with closest proximity to daily business operations, this engineer is expected to understand requirements for and impact of IT services and to contribute feedback to the rest of IT team.
Responsibilities:
• Handle all aspects of IT end-user field support for US headquarters employees and act as a local, regional point of escalation for IT issues
• Prevent, monitor and respond to ensure user issues are addressed, escalating as appropriate
• Manage and support Windows and Mac systems
• Manage technical currency and process consistency according to standards
• Manage and monitor servers and cloud services such as Microsoft AD, DNS\DHCP, Salesforce CRM, Google Apps, Office 365, Okta
• Collaborate with other regions, global support groups and Service Owners to identify new service requirements and enhance existing ones
• Oversee and deliver local projects
• Manage IT procurement
• Act as backup for other User Support Engineers
Desired Skills and Experience
Must Have
• 3+ years in IT helpdesk support positions
• 2+ years in IT roles with increasing levels of responsibility
• 2+ years with Microsoft AD and various services (DNS\DHCP\etc.)
• Experience with Apple Macs, installations and troubleshooting
• LAN/WAN networking experience
• Experience working in a complex and globally dispersed environment
• Experience delivering successfully in a multi-vendor governance model
• Show strong results in achieving employee satisfaction across a variety of business functions
• Experience in working in cross-functional and regional teams to resolve users' issues
Nice to Have
• Microsoft technical certifications
• Google Apps for Business knowledge and experience
• Office 365 knowledge and experience
• Excellent written and verbal communication skills
• VoIP experience
Qualifications
Must Have
• 3+ years in IT helpdesk support positions
• 2+ years in IT roles with increasing levels of responsibility
• 2+ years with Microsoft AD and various services (DNS\DHCP\etc.)
• Experience with Apple Macs, installations and troubleshooting
• LAN/WAN networking experience
• Experience working in a complex and globally dispersed environment
• Experience delivering successfully in a multi-vendor governance model
• Show strong results in achieving employee satisfaction across a variety of business functions
• Experience in working in cross-functional and regional teams to resolve users' issues
Additional Information
All your information will be kept confidential according to EEO guidelines.

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