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Helpdesk Support Jobs (NOW HIRING)

Facet

Technology Operations Support Analyst

Helpdesk Support: Demonstrated experience providing level 1 or level 2 helpdesk support services with a focus on empathy, organization, and efficient resolution. * Scripting & Automation: Beginner to ...

CAE, Inc.

IT Support Lead

Altus, OK · On-site

CAE's Defense and Security business unit focuses on helping prepare military customers to develop ... Summary Provides exemplary leadership for customer service/helpdesk support team. Ensures database ...

Zoller, Inc.

IT Helpdesk Level 1/2

Ann Arbor, MI · On-site

We are seeking a dedicated Level 1/2 Helpdesk Support professional with exceptional customer service skills to join our dynamic IT team. This position provides front-line technical assistance to our ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3). * Troubleshooting: Provide support for account ...

SquareDomain

Support Team (Helpdesk) Lead

Austin, TX · On-site

Oversee help desk support for approximately 80 clients, supervising a team responsible for resolving up to 80 tickets a day through effective ticket assignment, delegation and appropriate escalation.

ManTech

Computer User Support Specialist

Eglin, FL · On-site

Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3). * Troubleshooting: Provide support for account ...

MV Transportation

Help Desk Support

Kent, WA

$37.80 - $40.95/hr

... helpdesk tickets, disaster recovery and all other projects as assigned. * Support of Cloud based ... Contact Center environment with VOIP and softphones. * Responsible for supporting local ...

OMNIVISION

IT Support Engineer

Santa Clara, CA · On-site

$110K - $135K/yr

Prior experience supporting L1 and L2 requests in IT would be helpful for this position. Job Responsibilities : * Responds to requests for technical assistance. * Diagnoses and resolves technical ...

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How much do helpdesk support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is helpdesk support?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as helpdesk support?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by helpdesk support, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

Is helpdesk support a good entry-level IT job?

Helpdesk support is commonly considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to advance into more specialized IT roles.
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Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Technology Operations Support Analyst

Remote

Facet
See more jobs at Facetexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Facet was founded in 2016 on the belief that objective, personalized financial advice is essential to living well. Our mission is to empower people to live more enriched lives by delivering a new standard of advice. By removing asset minimums, we provide holistic planning that goes far beyond investments to address every way money impacts life. To achieve this, we leverage a "human-plus-tech" approach, combining the expertise of CFP® professionals with cutting-edge AI and automation. This model allows Facet to integrate advice into our members' entire financial picture-all for an affordable, flat membership fee.
Our commitment to innovation and member success has earned national recognition, including being ranked the #1 Best Financial Advisory Firm 2025 by USA TODAY and named to Newsweek's list of America's Top Financial Advisory Firms 2025. With an A+ BBB Rating and a Trustpilot "Excellent" score*, we are proud to be redefining the industry for our members and our team alike.
Why Join the Facet Team?
  • Champion the Employee Experience: Have the autonomy to ensure Facet's team has flawless, secure, and zero-friction access to the mission-critical tools they need to build innovative software and service our clients.
  • Allergic to Manual Work: Join a team that despises operational drag. If user provisioning or a software deployment has to be done manually more than once, your default instinct is to script it out of existence. You will have the mandate to systematically replace human-in-the-loop IT bottlenecks with automated workflows.
  • Frontlines of FinTech Security: Work at the intersection of IT operations and cybersecurity. You won't just reset passwords; you'll actively monitor threat intelligence, tune security tooling, and play a pivotal role in protecting our systems.
  • Scale with Engineering Rigor: Bring engineering best practices to internal IT. Use modern deployment tools, monitoring capabilities, and change management to ensure our fleet of devices and internal platforms maintain exceptional trust, compliance, and uptime.
  • Collaborative Technical Influence: Partner across the organization-from end-users to engineering leadership-to coordinate vulnerability patching, implement threat response capabilities, and steer critical vendor relationships.
What You'll Do
  • End-User & Platform Support: Provide exceptional, white-glove service for resolving end-user computing and customer platform issues. Operate as a true champion for internal users and security across the organization.
  • Identity & Access Automation: Coordinate and provide comprehensive support for all aspects of user provisioning and deprovisioning, actively seeking opportunities to automate access lifecycles.
  • Security Monitoring & Triage: Monitor critical security tooling. Review, respond to, and escalate appropriate security events to protect our client and company data.
  • Threat Intelligence & Defense: Translate relevant security intelligence into actionable configurations within our security tooling. Support the implementation and operationalization of threat event monitoring and response capabilities.
  • Endpoint & Fleet Management: Provide seamless software deployment support. Coordinate the identification and resolution of security vulnerabilities and manage end-to-end system patching across our device fleet.
  • Proactive Performance Monitoring: Monitor key indicators to anticipate performance issues in our systems and SaaS applications, rectifying them before they impact team productivity.
  • Continuous Learning (and Hacking): Stay curious, acquire new domain knowledge, evaluate new technologies, and maybe even learn to hack something to better defend our infrastructure.

Requirements
Basic Qualifications
  • Experience: 1-3 years of experience operating as a helpdesk or security operations analyst, with a foundational understanding of triage, remediation, and escalation protocols.
  • Helpdesk Support: Demonstrated experience providing level 1 or level 2 helpdesk support services with a focus on empathy, organization, and efficient resolution.
  • Scripting & Automation: Beginner to intermediate scripting or software development experience (in any language) to help eliminate operational drag.
  • OS Troubleshooting: Familiarity with the basic operations, administration, and troubleshooting of Windows, MacOS, or ChromeOS environments.
  • Remote Fleet Management: Familiarity with modern software distribution and remote management technologies (such as InTune, Kaseya, or Connectwise) for Windows, MacOS, or ChromeOS.
Preferred Qualifications
  • SaaS Administration: Hands-on experience working with and administering core enterprise SaaS tools including Google Workspace, AzureAD, Slack, and Zoom.
  • Platform Support: Experience with supporting and troubleshooting enterprise platforms such as Jira, ServiceNow, and Salesforce.
  • Security Tooling: Experience operating, tuning, or deploying security technology stacks and threat monitoring solutions.
  • Technical Writing: Playbook and/or knowledge-based technical writing experience to help scale self-service IT operations.
  • Project Lifecycles: Solid understanding of change management and/or project management lifecycles.

Benefits
  • $90,000-$110,000 annual salary + bonus determined by the experience, knowledge, skills, and abilities of the applicant - Please note, our salary ranges are based on current market data. Should you feel strongly that we are not in line, we highly recommend you to reach out and let us know. We are always looking to improve on building the best place for employees.
  • Equity
  • Unlimited PTO
  • All the benefits: medical, dental, and vision insurance, 401(k) with employer match, short and long term disability coverage (paid by Facet), life insurance options and paid parental leave
  • Certification reimbursement program
  • Work from anywhere in the US

*Facet was ranked #1 Best Financial Advisory Firm 2025 by USA TODAY in April 2025 who partnered with Statista to rank the top 500 RIAs. Recommendations were collected via an independent survey among over 30,000 individuals. self-recommendations were prohibited, and no compensation was provided for the ranking. Facet has been Accredited with the Better Business Bureau® since June 2025, and as of February 2026 holds an A+ BBB Rating. This Accreditation does not imply BBB approval or endorsement. Plant-A Insights Group and Newsweek partnered to identify America's Top Financial Advisory Firms 2025. This analysis was performed with data as of September 2024 and reviewed over 15,000 financial advisories registered with the SEC. These rankings prepared by Plant-A reflect editorial content and no compensation was provided by Facet in connection with America's Top Financial Advisory Firms 2025." As of February 25, 2026; Facet has a 4.8 star rating with TrustPilot.com. TrustPilot uses a formula for calculation that considers three factors: time span, frequency, and Bayesian average. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. Facet's star rating is calculated from reviews from January of 2022 to present day. Daily star rating may fluctuate. Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews and Facet has not made any payments in offer or receipt of any reviews. Please see additional information.

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