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Helpdesk Support Jobs in Miami, FL (NOW HIRING)

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HELPDESK AGENT

Miami, FL · On-site

$16.50 - $21/hr

Act as primary level 1 tiered support within the helpdesk system providing support and technical issue resolution to all end users. Establish new user accounts and makes changes to existing user ...

L7 Solutions

IT Support Escalation

Fort Lauderdale, FL · On-site

$20.50 - $28.25/hr

Company : L7 Solutions has been serving the South Florida area since 2001, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized ...

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

The MIS technician supports the desktop computing environment for ZIM offices in the Americas. This ... Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

The MIS technician supports the desktop computing environment for ZIM offices in the Americas. This ... Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.

UJV

Helpdesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

UJV is a team of travel experts that advises and supports luxury travel advisors worldwide. * We ... We're looking for a Helpdesk Technician who will serve as the first line of technical support for ...

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...

Alcora Corporation

Analyst, Helpdesk II

Doral, FL · On-site

$19.50 - $26.75/hr

Providing after-hours or on-call support for critical incidents when needed Minimum Job Requirements: Education, Knowledge, and Experience: * 3-5+ years of experience in a help desk, technical ...

Robert Half

Help Desk/Desktop Support Analyst

Miami, FL · On-site

$19.50 - $26.75/hr

We are looking for a motivated Help Desk/Desktop Support Analyst to join a team and deliver dependable technical support to employees and clients. This entry-level opportunity is ideal for someone ...

New

DASI LLC

Helpdesk Manager (On-Site)

Doral, FL · On-site

Purpose : At DASI, the Helpdesk Manager will be responsible for overseeing the support and ... maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage ...

DaSi AG

Helpdesk Manager (On-Site)

Doral, FL · On-site

Purpose : At DASI, the Helpdesk Manager will be responsible for overseeing the support and ... maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage ...

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All JobsHelpdesk Support JobsHelpdesk Support Jobs in Miami, FL

Helpdesk Support information

See Miami, FL salary details

$12

$22

$32

How much do helpdesk support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for helpdesk support in Miami, FL is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $24.81 per hour, depending on experience, location, and employer.

What is helpdesk support?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as helpdesk support?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by helpdesk support, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

Is helpdesk support a good entry-level IT job?

Helpdesk support is commonly considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to advance into more specialized IT roles.

What are the most commonly searched types of Helpdesk Support jobs in Miami, FL?

The most popular types of Helpdesk Support jobs in Miami, FL are:

What cities near Miami, FL are hiring for Helpdesk Support jobs?

Cities near Miami, FL with the most Helpdesk Support job openings:

Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $46,056 per year, or $22.1 per hour.

Helpdesk Support Technician

Flanigan's Enterprises

Fort Lauderdale, FL • On-site

$19 - $25.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Flanigan's rating

4.7

Company rating: 4.7 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Overview

Flanigan's Enterprises is looking to add a highly skilled and qualified person to our IT Team as a Help Desk Support Technician. Candidate must be willing to work weekends. Be proficient in troubleshooting issues with POS, computers, printers and network systems.

Responsibilities
  • Respond to requests for technical assistance in via phone, chat or email
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow up with users to ensure complete resolution of issues
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Resolve technical problems with Local Area Networks and Wide Area networks
  • Answer inquiries regarding POS systems
  • Maintain detailed records of daily communication, issues and remedial actions taken in our Helpdesk application
Qualifications
  • Computer Science Degree \ Certifications or prior Help Desk support experience
  • Basic computer troubleshooting knowledge
  • Working knowledge of Microsoft operating systems
  • Working knowledge of computer networks
  • Ability to demonstrate strong customer service tendencies
  • A willingness to learn the troubleshooting process
  • Able to maintain a calm, professional demeanor on the phone
  • Clear communication skills
  • Ability to multi-task on several projects
  • Direct experience in the restaurant industry or other POS system a plus
  • Bi-Lingual in Spanish a plus
  • MUST BE ABLE TO WORK WEEKENDS
  • Candidate will be trained on troubleshooting to be able to resolve POS issues.
Benefits
  • 401(k)
  • Health, dental and vision insurance
  • Paid vacation
  • Premium gym membership
Employment Type: FULL_TIME

What Flanigan's employees say

Pay

Benefits

Hours and flexibility

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