ZipRecruiter

Log In

1

Helpdesk Support Jobs in Miami, FL (NOW HIRING)

Care Resource

HELPDESK AGENT

Miami, FL · On-site

$16.50 - $21/hr

Act as primary level 1 tiered support within the helpdesk system providing support and technical issue resolution to all end users. Establish new user accounts and makes changes to existing user ...

L7 Solutions

IT Support Escalation

Fort Lauderdale, FL · On-site

$20.50 - $28.25/hr

Company : L7 Solutions has been serving the South Florida area since 2001, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized ...

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...

Alcora Corporation

Analyst, Helpdesk II

Miami, FL · On-site

$19.50 - $26.75/hr

Providing after-hours or on-call support for critical incidents when needed Minimum Job Requirements: Education, Knowledge, and Experience: * 3-5+ years of experience in a help desk, technical ...

DASI LLC

Helpdesk Manager (On-Site)

Doral, FL

Purpose : At DASI, the Helpdesk Manager will be responsible for overseeing the support and ... maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage ...

DaSi AG

Helpdesk Manager (On-Site)

Doral, FL · On-site

Purpose : At DASI, the Helpdesk Manager will be responsible for overseeing the support and ... maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage ...

next page

Showing results 1-20

All JobsHelpdesk Support JobsHelpdesk Support Jobs in Miami, FL

Helpdesk Support information

See Miami, FL salary details

$12

$22

$32

How much do helpdesk support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for helpdesk support in Miami, FL is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $24.81 per hour, depending on experience, location, and employer.

What is helpdesk support?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as helpdesk support?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by helpdesk support, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

Is helpdesk support a good entry-level IT job?

Helpdesk support is commonly considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to advance into more specialized IT roles.

What are the most commonly searched types of Helpdesk Support jobs in Miami, FL?

The most popular types of Helpdesk Support jobs in Miami, FL are:

What cities near Miami, FL are hiring for Helpdesk Support jobs?

Cities near Miami, FL with the most Helpdesk Support job openings:

Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $46,056 per year, or $22.1 per hour.

Helpdesk Support (Nightshift 11PM-8AM)

VITAS Healthcare Corporation

Miramar, FL • On-site

$19 - $26/hr

Other

Posted 24 days ago

VITAS Healthcare rating

7.0

Company rating: 7.0 out of 10

Based on 114 frontline employees who took The Breakroom Quiz

40th of 242 rated social care providers

Job description

Help Desk Analyst – Night ShiftPosition Summary

The Help Desk Analyst provides first-level technical support to computer users throughout the organization. This position is responsible for investigating, diagnosing, and resolving routine software, hardware, networking, and other computer-related issues.

This is a night-shift position with scheduled hours from 11:00 p.m. to 8:00 a.m. Candidates must be available and willing to work this overnight schedule.

Essential Duties and Responsibilities

  • Answer, evaluate, and prioritize incoming requests for technical assistance received by telephone, voicemail, email, and in person.

  • Provide support to users experiencing hardware, software, networking, and other technology-related issues.

  • Gather relevant information about reported problems and guide users through diagnostic procedures to identify the source of the issue.

  • Determine whether technical problems are related to hardware components such as modems, printers, cables, telephones, or other equipment.

  • Perform problem recognition, research, isolation, resolution, and follow-up for routine user issues.

  • Escalate complex or unresolved problems to a supervisor or the appropriate technical support team.

  • Document technical issues, troubleshooting steps, and resolutions accurately and thoroughly.

  • Communicate professionally with users and provide timely updates regarding the status of their requests.

Work Schedule

  • Night shift: 11:00 p.m. to 8:00 a.m.

  • Candidates must be able to consistently work the overnight schedule.

  • Weekend and holiday availability may be required based on departmental and operational needs.

Qualifications

  • Five years of general information technology experience.

  • Three years of specific experience providing customer or technical support.

  • Ability to manage multiple assignments and priorities simultaneously.

  • Ability to communicate tactfully and professionally, both verbally and in writing, with department leaders, managers, coworkers, users, and vendors.

  • Strong problem-solving, customer service, and interpersonal skills.

  • Working knowledge of computers, internet-based systems, and automated applications.

  • Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field from an accredited college or university, or the international equivalent, preferred.

Equal Employment Opportunity

VITAS Healthcare is an Equal Opportunity Employer and is committed to providing employment opportunities without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law.

EOE/AA M/F/D/V

What VITAS Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

VITAS Healthcare logo

About VITAS Healthcare

Sourced by ZipRecruiter

VITAS Healthcare, located in Miami, FL, US, is a pioneer in the American healthcare industry, specifically within the realm of hospice care and palliative services. The company began its operations in 1978 under the visionaries Hugh Westbrook and Esther Colliflower,both social workers, who identified the need for compassionate end-of-life care. Recognizing the dire need to fill the void in hospice care, they established VITAS Healthcare with the mission to provide patients experiencing end-of-life stages with high-quality care, demonstrating respect for every individual's decisions and maintaining a supportive environment for both the patients and their loved ones. A noteworthy achievement of VITAS is that it was the first organization to have its hospice program licensed in Florida prompting a nationwide shift in the way end-of-life care services were handled.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

Year founded

1978

View All VITAS Healthcare Jobs

Apply