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Helpdesk Support Jobs in Miami, FL (NOW HIRING)

Larkin Community Hospital

IT Helpdesk Clerk

Miami, FL · On-site

Answer and direct incoming IT support calls and emails. * Create and manage service cases in the ticketing system. * Provide basic troubleshooting for common IT issues (e.g., password resets ...

PTG

IT Support Services II - Help Desk

Miami Lakes, FL · On-site

Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk ... We support diversity and are committed to creating an inclusive environment for all employees. All ...

Courser

IT Support Services II - Help Desk

Hialeah, FL · On-site

... with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk). · Excellent ... We support diversity and are committed to creating an inclusive environment for all employees. All ...

Gopuff

Support Specialist

Miami, FL

Support customer retention efforts following critical issues, helping rebuild trust and reduce avoidable customer churn. * Investigate and resolve complex, sensitive, high-risk, or high-value ...

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Showing results 21-40

All JobsHelpdesk Support JobsHelpdesk Support Jobs in Miami, FL

Helpdesk Support information

See Miami, FL salary details

$12

$22

$32

How much do helpdesk support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for helpdesk support in Miami, FL is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $24.81 per hour, depending on experience, location, and employer.

What is helpdesk support?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as helpdesk support?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by helpdesk support, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

Is helpdesk support a good entry-level IT job?

Helpdesk support is commonly considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to advance into more specialized IT roles.

What are the most commonly searched types of Helpdesk Support jobs in Miami, FL?

The most popular types of Helpdesk Support jobs in Miami, FL are:

What cities near Miami, FL are hiring for Helpdesk Support jobs?

Cities near Miami, FL with the most Helpdesk Support job openings:

Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $46,056 per year, or $22.1 per hour.

Helper Needed - Light Home Support & Transportation (Fort Lauderdale, FL)

Herewith Caregivers

Fort Lauderdale, FL • On-site

$12.50/hr

Full-time

Re-posted 27 days ago

Job description

Location: Fort Lauderdale, FL 33312
Start Date: December 29, 2025
Caregiver Rate: $12.50 per hour (client will reimburse gas for transportation)
We are seeking a reliable and friendly female helper to support a woman in her 60s with light household assistance and transportation needs. This role is ideal for someone who enjoys companionship, helping with daily routines, and providing dependable support for errands and social visits.

Care Responsibilities

  • Light help around the house
  • Transportation to the grocery store
  • Transportation for family visits and outings
  • Companionship and friendly support

Schedule

  • Every day or every other day
  • Minimum of 1-2 hours per visit
  • Flexible scheduling based on caregiver availability

Caregiver Preferences

  • Must have reliable transportation

If you enjoy providing practical support and meaningful companionship, this is a great opportunity to make a positive difference in someone's daily life.

Hiring info:

We're looking for private helpers/ caregivers for clients on Herewith, a free online platform that makes getting hired and paid as a private caregiver fast and easy. Here's what we provide:
Free background checks for all applicants
A professional helper profile to apply for jobs easily
Real-time job notifications for opportunities in your area
Convenient mobile app (Helper: Jobs on Herewith) to manage your clients, hours, and payments

Once your Herewith helpers profile is set up, you'll receive instant notifications for new job postings and have the flexibility to apply with just one tap. Plus, be the first to take advantage of one-time tasks, a new way to make money helping others.

Get started today and make a meaningful impact in your community!

Learn more about Herewith at https://herewith.com/helpers.

Apply