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Helpdesk Support Jobs in Kentucky (NOW HIRING)

360care

Helpdesk Tech

Louisville, KY

$19.25 - $26/hr

This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and operating ...

New

Funcom Inc

Temporary Helpdesk Associate (KY)

Elsmere, KY · On-site

$18.25 - $24.75/hr

This role primarily supports warehouse handheld scanning devices (RFID scan guns) and inventory operations. It is not a desktop IT, network support, or software help desk position. What You'll Do:

Evolve 502

Be Seen First

Student Support Coach

Louisville, KY · On-site

$39K - $42K/yr

... help prepare them for the transition into college. · Conduct outreach to incoming students who ... support services at the high school or 2- or 4- year postsecondary levels. ● Commitment to ...

Evolve 502

Be Seen First

Student Support Coach

Louisville, KY · On-site

$39K - $42K/yr

... help prepare them for the transition into college. · Conduct outreach to incoming students who ... support services at the high school or 2- or 4- year postsecondary levels. ● Commitment to ...

The Gardner School

Support Teachers

Louisville, KY

$13.80 - $17/hr

Join our team as a Support Teacher at The Gardner School of Louisville! We have an exciting ... Help maintain classroom cleanliness, organization, and routine. * Communicate respectfully and ...

Solar Energy Solutions

Solar O&M Administrator

Lexington, KY · On-site

$15.50 - $21.25/hr

Provide helpdesk support by troubleshooting issues and routing tickets appropriately. * Communicate clearly and professionally with customers regarding service updates. Ticket Management & Invoicing

The Gardner School

Support Teachers

Louisville, KY · On-site

$13.80 - $17/hr

Join our team as a Support Teacher at The Gardner School of Louisville! We have an exciting ... Help maintain classroom cleanliness, organization, and routine. * Communicate respectfully and ...

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All JobsHelpdesk Support JobsHelpdesk Support Jobs in Kentucky

Helpdesk Support information

See Kentucky salary details

$11

$20

$29

How much do helpdesk support jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for helpdesk support in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

Is helpdesk a good entry level IT job?

Helpdesk support is commonly considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical skills such as using ticketing systems and remote support tools. It often serves as a stepping stone to more advanced IT roles and may require certifications like CompTIA A+.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

What is a helpdesk support role?

A helpdesk support role involves assisting users with technical issues related to hardware, software, and network systems. Support staff troubleshoot problems, provide solutions, and often use tools like ticketing systems to track and resolve issues efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, allowing Helpdesk Support professionals to focus on more complex issues. However, AI tools complement rather than replace human support, and skilled technicians are still essential for handling nuanced or escalated problems that require critical thinking and customer interaction.

What are some common challenges faced by Helpdesk Support professionals, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What jobs pay 4000 a week without a degree?

Helpdesk Support roles typically do not pay $4,000 a week without specialized experience or certifications. High-paying jobs that can reach this level without a degree often include skilled trades like commercial driving, sales, or certain tech roles such as freelance IT consulting, which require relevant skills and experience rather than formal education.

What are Helpdesk Support professionals?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as a Helpdesk Support professional, and why are they important?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.
What are the most commonly searched types of Helpdesk Support jobs in Kentucky? The most popular types of Helpdesk Support jobs in Kentucky are:
What cities in Kentucky are hiring for Helpdesk Support jobs? Cities in Kentucky with the most Helpdesk Support job openings:
Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Kentucky as of July 2026, with employment types broken down into 74% Full Time, 13% Part Time, 3% Temporary, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,823 per year, or $20.1 per hour.

Experienced IT Support/Helpdesk Technician

Quipt Home Medical

Newport, KY • On-site

$20.75 - $28.50/hr

Full-time

Re-posted 27 days ago

Quipt Home Medical rating

5.9

Company rating: 5.9 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Description:

Experienced IT Support / Helpdesk Technician

Full-Time | Remote | Quipt Home Medical

Location: Remote - Onsite locations available
Department: Information Technology
Reports to: IT Support Supervisor

About the Role:

Are you a detail-driven IT professional who thrives in a fast-paced environment? Quipt Home Medical is looking for an Experienced IT Support / Helpdesk Technician to join our dynamic internal IT team. This is multifaceted role where you'll be responsible for supporting end users across multiple systems, platforms, and devices. You'll help maintain and improve the tech that powers our national home medical equipment network.

What You’ll Do:

  • Respond promptly to internal helpdesk tickets and ensure issues are resolved to end user satisfaction.
  • Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
  • Perform workstation imaging, deployment, upgrades, and repairs.
  • Support and administer desktops, laptops, printers, servers, routers, scanners, cell phones, tablets, and more.
  • Onboard new employees (hardware, software, credentials) and offboard departing staff.
  • Maintain asset tracking through RMM/MDM platforms and internal documentation tools.
  • Support local and wide-area network operations and assist in VoIP PBX systems and porting.
  • Monitor ticket trends and escalate systemic issues.
  • Participate in IT projects including site conversions, new setup builds, and platform integrations.
  • Uphold and enforce HIPAA/HITECH security protocols and compliance standards.

? How We Work

At Quipt, we believe in empowering our IT professionals to take ownership of their work.

You’ll be given the trust, tools, and autonomy to assess, troubleshoot, and resolve issues using your own judgment and technical expertise. While support is always available, we encourage independence and reward initiative. You’ll have the space to do what you do best: solve problems and keep things running smoothly.

Why Join Us?

  • Fast-growing national company in the healthcare space
  • Tight-knit IT team with leadership support and career advancement potential
  • Work that directly impacts patient care by supporting critical systems and staff
  • Competitive pay + benefits

Apply now to become a key part of the Quipt IT team, where your skills keep our technology — and our mission — moving forward.

Requirements:

What You Bring:

  • Required: High school diploma or equivalent.
  • Preferred: Bachelor's in Information Systems or a related field.
  • Experience: At least 2+ years in a technical support/helpdesk or IT admin role.
  • Proficiency in Windows (desktop & server), Active Directory, Office 365, and ticketing systems.
  • Strong understanding of computer hardware, peripherals, and network infrastructure (routers/switches).
  • Familiarity with Unix/Linux, scripting (SSH, SSL, PowerShell), and VoIP systems is a big plus.
  • Excellent documentation and communication skills.
  • Ability to prioritize, stay organized, and thrive independently or as part of a team.

What Quipt Home Medical employees say

Pay

Benefits

Hours and flexibility

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