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Helpdesk Support Jobs in Kentucky (NOW HIRING)

Evolve 502

Be Seen First

Student Support Coach

Louisville, KY · On-site

$39K - $42K/yr

... help prepare them for the transition into college. · Conduct outreach to incoming students who ... support services at the high school or 2- or 4- year postsecondary levels. ● Commitment to ...

Evolve 502

Be Seen First

Student Support Coach

Louisville, KY · On-site

$39K - $42K/yr

... help prepare them for the transition into college. · Conduct outreach to incoming students who ... support services at the high school or 2- or 4- year postsecondary levels. ● Commitment to ...

The Gardner School

Support Teachers

Louisville, KY · On-site

$13.80 - $17/hr

Join our team as a Support Teacher at The Gardner School of Louisville! We have an exciting ... Help maintain classroom cleanliness, organization, and routine. * Communicate respectfully and ...

Solar Energy Solutions

Solar O&M Administrator

Lexington, KY · On-site

$15.50 - $21.25/hr

Provide helpdesk support by troubleshooting issues and routing tickets appropriately. * Communicate clearly and professionally with customers regarding service updates. Ticket Management & Invoicing

Solar Energy Solutions

Solar O&M Administrator

Lexington, KY · On-site

$15.50 - $21.25/hr

Provide helpdesk support by troubleshooting issues and routing tickets appropriately. * Communicate clearly and professionally with customers regarding service updates. Ticket Management & Invoicing

Willis Klein

Administrative Support

Louisville, KY · On-site

$33K - $44K/yr

We're committed to helping each team member become a skilled craftsman with a variety of training ... that supports growth and longevity. * Extensive Benefits Package. In addition to our standard ...

The Gardner School

Support Teachers

Louisville, KY · On-site

$13.80 - $17/hr

Join our team as a Support Teacher at The Gardner School of Louisville! We have an exciting ... Help maintain classroom cleanliness, organization, and routine. * Communicate respectfully and ...

Willis Klein

Administrative Support

Louisville, KY · On-site

$32K - $42K/yr

We're committed to helping each team member become a skilled craftsman with a variety of training ... that supports growth and longevity. * Extensive Benefits Package. In addition to our standard ...

Adecco

Support Specialist

Columbia, KY · On-site

$16/hr

Adecco is assisting a local client in recruiting for a Support Specialist to help process the new KY Drivers Licenses / Real ID in Columbia, KY. Must have exceptional organizational skills, and work ...

Averitt Express

Operations Support

Shepherdsville, KY · On-site

Join Our Operations Support Team and Help Drive Success Behind the Scenes! Are you a natural organizer, detail-oriented communicator, or administrative powerhouse? If so, Averitt has the perfect ...

Isaiah House

Client Support

Louisville, KY · On-site

This role supports daily program operations by helping clients follow schedules, meet expectations, and remain connected to services. Their presence, communication, and follow-through help protect ...

Isaiah House Inc

Client Support

Louisville, KY · On-site

This role supports daily program operations by helping clients follow schedules, meet expectations, and remain connected to services. Their presence, communication, and follow-through help protect ...

Isaiah House

Client Support

Louisville, KY · On-site

This role supports daily program operations by helping clients follow schedules, meet expectations, and remain connected to services. Their presence, communication, and follow-through help protect ...

Isaiah House

Client Support

Louisville, KY · On-site

This role supports daily program operations by helping clients follow schedules, meet expectations, and remain connected to services. Their presence, communication, and follow-through help protect ...

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Showing results 21-40

All JobsHelpdesk Support JobsHelpdesk Support Jobs in Kentucky

Helpdesk Support information

See Kentucky salary details

$11

$20

$29

How much do helpdesk support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for helpdesk support in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

What are some common challenges faced by helpdesk support, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What is helpdesk support?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as helpdesk support?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

Is helpdesk support a good career?

Helpdesk support is a viable career for those interested in IT and customer service, involving troubleshooting hardware and software issues. It often requires strong communication skills, technical knowledge, and certifications like CompTIA A+; the role can lead to advanced positions in IT support or network administration.
What are the most commonly searched types of Helpdesk Support jobs in Kentucky? The most popular types of Helpdesk Support jobs in Kentucky are:
What cities in Kentucky are hiring for Helpdesk Support jobs? Cities in Kentucky with the most Helpdesk Support job openings:
Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Kentucky as of August 2026, with employment types broken down into 74% Full Time, 13% Part Time, 3% Temporary, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,823 per year, or $20.1 per hour.

Specialist, Support

Goodwill Industries of Kentucky

Bowling Green, KY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Goodwill Industries Of Kentucky rating

5.2

Company rating: 5.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

686th of 772 rated non-profit organizations

Job description

Goodwill Kentucky is looking for an energetic, self-motivated, dynamic professional Support Specialist to join our team. The Support Specialist will work closely with individuals seeking assistance from Goodwill to overcome barriers to employment and meet their career goals. If you are looking for an opportunity that allows you to reach new goals while striving in a high-energy, fast paced environment, the Support Specialist opportunity is for you.

Goodwill’s Mission is to connect Kentucky job seekers with the resources and services they need to find and maintain long-term employment and a career path. We serve Kentuckians who have disabilities or experience other challenges finding success in the workforce, such as criminal backgrounds, language barriers, limited education, lack of transportation and chronic poverty.

Job Type: Full-time, Non-Exempt

Essential Duties and Tasks:

  • Works closely with career coaches – To serve participants requiring limited, short term support services, make referrals to other resources, sign-up for additional career services training and employment services.
  • Functions as a member of the Career Coaches’ team, giving and receiving peer input into the delivery of services, sharing of resources, etc.
  • Reports on individuals served, placed, retained, etc. as instructed. Maintains current and accurate data in the assigned data entry system.
  • Monitors participants served and acts as a first line of service for problem resolution.
  • Communicates with and serves as a liaison between Career Coaches, participants, and other agencies. ; Escalates the level of service available to participants as needs or career goals are known and communicates that escalation to career coaches for continuity of services.
  • Makes referrals to other community organizations, agencies, and programs to address participant need. Makes “soft-touch” referrals for additional resources, such as providing a job lead, helping construct a short, basic resume, or assisting with a job application.
  • Communicates with job seekers to help identify and address most immediate needs, such as obtaining food, clothing, transportation, etc.; Provides direct and up-front support to individuals coming to Goodwill for help in overcoming barriers to employment
  • Performs other duties as assigned.

 Additional job duties may be specific and determined based on grant or partner funding requirements.

Education and Experience:

  • High School Diploma or GED required.
  • Associate’s degree or one-year of work experience in lieu of college degree in workforce development/social services environments, such as a workforce development program and/or community rehabilitation program, providing services to individuals with disabilities and/or other disadvantages preferred.
  • Case management experience preferred.
  • Must have outstanding oral and written communication, teamwork and interpersonal skills with the ability to work with a variety of diverse people.

Physical Demands:

  • This job may have physical requirements that is considered sedentary work. Sedentary work involves sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity and occasional lifting up to 15 pounds.
  • Travel across the state, as required and to other locations beyond the assigned work location is occasionally required.

 Benefits:

  • 403(b) Plan
  • Company 403(b) Matching Contributions
  • Tuition Reimbursement
  • Medical, Prescription, Dental & Vision Insurance
  • Generous Vacation Time & 8 Paid Holidays
  • Short and Long-Term Disability Insurance
  • Life, Dependent Life and AD&D Insurance
  • Voluntary Term Life Insurance

What Goodwill Industries Of Kentucky employees say

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