Utility - IT Tech
Madisonville, KY · On-site
Provide helpdesk support for computer and network issues. * Tests and evaluates new technology. Requirements MINIMUM QUALIFICATIONS: High school diploma or GED equivalent; previous experience as help ...
Utility - IT Tech
Madisonville, KY · On-site
Provide helpdesk support for computer and network issues. * Tests and evaluates new technology. Requirements MINIMUM QUALIFICATIONS: High school diploma or GED equivalent; previous experience as help ...
$52.88/hr
Join our team of professionals who support large-scale government operations by leveraging cutting ... Come help us solve problems with Innovation Through Intelligence. Responsibilities * Deliver ...
$52.88/hr
Join our team of professionals who support large-scale government operations by leveraging cutting ... Come help us solve problems with Innovation Through Intelligence. Responsibilities * Deliver ...
Provide helpdesk support to users by analyzing, troubleshooting, documenting, and coordinating the resolution of application or process-related issues. * Use Atlassian tools, including Jira, to ...
Provide helpdesk support to users by analyzing, troubleshooting, documenting, and coordinating the resolution of application or process-related issues. * Use Atlassian tools, including Jira, to ...
Escalate issues outside your skill set promptly to help ensure timely client resolution. * Maintain ... Support and troubleshoot virtual environments both on premises and in the cloud. * Install ...
Escalate issues outside your skill set promptly to help ensure timely client resolution. * Maintain ... Support and troubleshoot virtual environments both on premises and in the cloud. * Install ...
Provide helpdesk support for Navy systems administration and installations support. The duties for this position will primarily be performed from the V2X Marlton, NJ Facility and may require periodic ...
Provide helpdesk support for Navy systems administration and installations support. The duties for this position will primarily be performed from the V2X Marlton, NJ Facility and may require periodic ...
$13.25 - $18/hr
The dedicated and personable Customer Support Specialist will possess excellent communication skills, a passion for helping others, and a commitment to providing outstanding customer service. This ...
$13.25 - $18/hr
The dedicated and personable Customer Support Specialist will possess excellent communication skills, a passion for helping others, and a commitment to providing outstanding customer service. This ...
IT Helpdesk Technician
Dunnville, KY · On-site
The IT Helpdesk Technician plays a critical role in ensuring the smooth operation of an ... By maintaining detailed records of support requests and their ultimate solutions, the technician ...
IT Helpdesk Technician
Dunnville, KY · On-site
The IT Helpdesk Technician plays a critical role in ensuring the smooth operation of an ... By maintaining detailed records of support requests and their ultimate solutions, the technician ...
We are looking for an IT Support Specialist who enjoys solving problems, helping people, and learning new technology. In this role, you will be one of the first people our team members turn to when ...
We are looking for an IT Support Specialist who enjoys solving problems, helping people, and learning new technology. In this role, you will be one of the first people our team members turn to when ...
IT Helpdesk Coordinator II
Pineville, KY · On-site
$31K/yr
IT Helpdesk Coordinator II Apply now Job no: 496790 Work type: Full-time Location: Pineville, KY ... Provide technical support for all Southeast District with account information and assist with ...
IT Helpdesk Coordinator II
Pineville, KY · On-site
$31K/yr
IT Helpdesk Coordinator II Apply now Job no: 496790 Work type: Full-time Location: Pineville, KY ... Provide technical support for all Southeast District with account information and assist with ...
Internship - IT
Erlanger, KY · On-site
$14.75 - $19.75/hr
You'll work alongside our IT Systems Administrator, gaining hands-on exposure to helpdesk support, infrastructure, and security practices in a real business environment. Don't just make a few bucks ...
Internship - IT
Erlanger, KY · On-site
$14.75 - $19.75/hr
You'll work alongside our IT Systems Administrator, gaining hands-on exposure to helpdesk support, infrastructure, and security practices in a real business environment. Don't just make a few bucks ...
$69K - $125K/yr
Your expertise will help support the warfighters in the field, as you provide help desk duties for these mission critical systems. If this sounds like the kind of environment where you can thrive ...
$69K - $125K/yr
Your expertise will help support the warfighters in the field, as you provide help desk duties for these mission critical systems. If this sounds like the kind of environment where you can thrive ...
Help support Aortic Consultants (ACs) achieve their respective territory and regional sales goals determined annually by the TA executive leadership team by cultivating relationships within the ...
Help support Aortic Consultants (ACs) achieve their respective territory and regional sales goals determined annually by the TA executive leadership team by cultivating relationships within the ...
Internship - IT
Erlanger, KY · On-site
$14.75 - $19.75/hr
You'll work alongside our IT Systems Administrator, gaining hands-on exposure to helpdesk support, infrastructure, and security practices in a real business environment. Don't just make a few bucks ...
Internship - IT
Erlanger, KY · On-site
$14.75 - $19.75/hr
You'll work alongside our IT Systems Administrator, gaining hands-on exposure to helpdesk support, infrastructure, and security practices in a real business environment. Don't just make a few bucks ...
Internship - IT
Erlanger, KY · On-site
$14.75 - $19.75/hr
You'll work alongside our IT Systems Administrator, gaining hands-on exposure to helpdesk support, infrastructure, and security practices in a real business environment. Don't just make a few bucks ...
Internship - IT
Erlanger, KY · On-site
$14.75 - $19.75/hr
You'll work alongside our IT Systems Administrator, gaining hands-on exposure to helpdesk support, infrastructure, and security practices in a real business environment. Don't just make a few bucks ...
Internship - IT
$14.75 - $19.75/hr
You'll work alongside our IT Systems Administrator, gaining hands-on exposure to helpdesk support, infrastructure, and security practices in a real business environment. Don't just make a few bucks ...
Quick apply
Internship - IT
$14.75 - $19.75/hr
You'll work alongside our IT Systems Administrator, gaining hands-on exposure to helpdesk support, infrastructure, and security practices in a real business environment. Don't just make a few bucks ...
We help communities across the country streamline processes, enhance resident and family engagement ... The Product Support Specialist contributes to the success of ALINE by ensuring that ALINE software ...
We help communities across the country streamline processes, enhance resident and family engagement ... The Product Support Specialist contributes to the success of ALINE by ensuring that ALINE software ...
Helps monitor and maintain the helpdesk support system. * Distributes and monitors server storage space allotments; sets up Active Directory, related policies, security, and batch files; provides ...
Helps monitor and maintain the helpdesk support system. * Distributes and monitors server storage space allotments; sets up Active Directory, related policies, security, and batch files; provides ...
This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI's growth. You will lead efforts to establish new operational frameworks ...
This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI's growth. You will lead efforts to establish new operational frameworks ...
$65K - $75K/yr
Currently, we are looking for an experienced professional to join IT Support team as: IT Support Associate (Help Desk Technician) This opportunity may be perfect for you if you have experience in:
$65K - $75K/yr
Currently, we are looking for an experienced professional to join IT Support team as: IT Support Associate (Help Desk Technician) This opportunity may be perfect for you if you have experience in:
On-Site Support : Resolve helpdesk tickets involving hardware, software, security, or connectivity bottlenecks. * Identity & Access Management : Provision, modify, and audit user permissions, access ...
On-Site Support : Resolve helpdesk tickets involving hardware, software, security, or connectivity bottlenecks. * Identity & Access Management : Provision, modify, and audit user permissions, access ...
Helpdesk Support information
See Kentucky salary details
$11.07 - $12.74
2% of jobs
$12.74 - $14.41
6% of jobs
$14.41 - $16.08
12% of jobs
$16.55 is the 25th percentile. Wages below this are outliers.
$16.08 - $17.75
17% of jobs
The median wage is $19.08 / hr.
$17.75 - $19.42
16% of jobs
$19.42 - $21.09
16% of jobs
$21.92 is the 75th percentile. Wages above this are outliers.
$21.09 - $22.76
12% of jobs
$22.76 - $24.43
7% of jobs
$24.43 - $26.10
6% of jobs
$26.10 - $27.77
3% of jobs
$27.77 - $29.44
2% of jobs
$11
$20
$29
How much do helpdesk support jobs pay per hour?
As of Sep 12, 2026, the average hourly pay for helpdesk support in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.
What is helpdesk support?
Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.
What are the key skills and qualifications needed to thrive as helpdesk support?
To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.
What are some common challenges faced by helpdesk support, and how can they effectively address them?
Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.
What is the difference between Helpdesk Support vs Technical Support Specialist?
| Aspect | Helpdesk Support | Technical Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; certifications like CompTIA A+ | Similar certifications; often more specialized depending on technical area |
| Work Environment | Helpdesk desks, call centers, remote support | Remote or on-site technical environments, troubleshooting hardware/software |
| Employer & Industry | IT service providers, corporate IT departments, tech companies | IT firms, software companies, hardware vendors |
| Common Search & Comparison | Helpdesk Support vs Technical Support Specialist |
Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.
Is helpdesk support a good entry-level IT job?
Helpdesk support is commonly considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to advance into more specialized IT roles.
What are the most commonly searched types of Helpdesk Support jobs in Kentucky?
The most popular types of Helpdesk Support jobs in Kentucky are:
What cities in Kentucky are hiring for Helpdesk Support jobs?
Cities in Kentucky with the most Helpdesk Support job openings:
Utility - IT Tech
Madisonville, KY • On-site
City of Madisonville
• 201 - 500 employees201 - 500 employees
Full-time
Posted 18 days ago
Job description
Description
TITLE: INFORMATION TECHNOLOGY TECHNICIAN
PURPOSE OF CLASSIFICATION:
The purpose of this classification is to perform skilled and semi-skilled work in the installation, maintenance, and repair of the City's computer systems and equipment.
ESSENTIAL FUNCTIONS:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
- Installation of PC hardware and maintains inventory of PC hardware.
- Maintenance of computer hardware and local networks.
- Installs, configures, manages, and trains on software.
- Troubleshoots to identify and resolve computer and network issues.
- Cabling for new computer systems.
- Maintaining documentation for citywide systems.
- Provide helpdesk support for computer and network issues.
- Tests and evaluates new technology.
Requirements
MINIMUM QUALIFICATIONS:
High school diploma or GED equivalent; previous experience as help desk technician, computer technician, or IT support; Associate degree in IT preferred; in-depth knowledge of internet security and data privacy principals; verbal and written communication skills; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Kentucky driver's license.
About City of Madisonville
Sourced by ZipRecruiter
Company size
201 - 500 Employees
Headquarters location
Madisonville, KY, US