ZipRecruiter

Log In

1

Helpdesk Support Jobs in Wisconsin (NOW HIRING)

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI · On-site

$19.25 - $26/hr

Matt Hoye Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure. Once a part of the team, you will ...

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI

$20 - $24/hr

Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure. Once a part of the team, you will be ...

Symphony Corp

Helpdesk

Madison, WI · On-site

$20.25 - $27.25/hr

Provides support to end users on a variety of issues. Identifies, researches, and resolves ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.

Symphony Corp

Helpdesk

Madison, WI · On-site

$20.25 - $27.25/hr

Provides support to end users on a variety of issues. Identifies, researches, and resolves ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.

Career Search

Helpdesk I

Schofield, WI

$20 - $27/hr

This role will be a key point of contact to provide level 1 Information Technology (IT) support ... A Helpdesk I will possess and/or demonstrate the ability to: Provide first-rate IT assistance and ...

Career Search

Helpdesk I

Schofield, WI · On-site

$20 - $27/hr

This role will be a key point of contact to provide level 1 Information Technology (IT) support ... A Helpdesk I will possess and/or demonstrate the ability to: Provide first-rate IT assistance and ...

Career Search

Helpdesk I

Schofield, WI · On-site

This role will be a key point of contact to provide level 1 Information Technology (IT) support ... A Helpdesk I will possess and/or demonstrate the ability to: Provide first-rate IT assistance and ...

Wausau Supply Company

Helpdesk I

Schofield, WI · On-site

$20 - $27/hr

This role will be a key point of contact to provide level 1 Information Technology (IT) support ... A Helpdesk I will possess and/or demonstrate the ability to: • Provide first-rate IT assistance ...

Marten Transport

Infrastructure Helpdesk

Mondovi, WI · On-site

The goal is to minimize the need to get non-helpdesk I.S. personnel involved. Responsibilities: 1. ... General application support experience with knowledge of programming languages used. * Knowledge of ...

Marten Transport

Infrastructure Helpdesk

Mondovi, WI · On-site

The goal is to minimize the need to get non-helpdesk I.S. personnel involved. Responsibilities: 1. ... General application support experience with knowledge of programming languages used. * Knowledge of ...

Marten Transport

Infrastructure Helpdesk

Mondovi, WI · On-site

The goal is to minimize the need to get non-helpdesk I.S. personnel involved. Responsibilities: 1. ... General application support experience with knowledge of programming languages used. * Knowledge of ...

nestproit

Helpdesk Technician

Madison, WI · On-site

$20 - $23/hr

... supporting data and power distribution, developing the physical infrastructure and network connectivity for installations at data center facilities.

New

next page

Showing results 1-20

All JobsHelpdesk Support JobsHelpdesk Support Jobs in Wisconsin

Helpdesk Support information

See Wisconsin salary details

$12

$23

$34

How much do helpdesk support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for helpdesk support in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

Is helpdesk a good entry level IT job?

Helpdesk support is commonly considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical skills such as using ticketing systems and remote support tools. It often serves as a stepping stone to more advanced IT roles and may require certifications like CompTIA A+.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

What is a helpdesk support role?

A helpdesk support role involves assisting users with technical issues related to hardware, software, and network systems. Support staff troubleshoot problems, provide solutions, and often use tools like ticketing systems to track and resolve issues efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, allowing Helpdesk Support professionals to focus on more complex issues. However, AI tools complement rather than replace human support, and skilled technicians are still essential for handling nuanced or escalated problems that require critical thinking and customer interaction.

What are some common challenges faced by Helpdesk Support professionals, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What jobs pay 4000 a week without a degree?

Helpdesk Support roles typically do not pay $4,000 a week without specialized experience or certifications. High-paying jobs that can reach this level without a degree often include skilled trades like commercial driving, sales, or certain tech roles such as freelance IT consulting, which require relevant skills and experience rather than formal education.

What are Helpdesk Support professionals?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as a Helpdesk Support professional, and why are they important?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.
What are the most commonly searched types of Helpdesk Support jobs in Wisconsin? The most popular types of Helpdesk Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Helpdesk Support jobs? Cities in Wisconsin with the most Helpdesk Support job openings:
Helpdesk Support jobs near you
Helpdesk & Project Support Technician

Helpdesk & Project Support Technician

Softthink Solutions Inc

Kenosha, WI • On-site

$19.75 - $26.75/hr

Full-time

Posted 17 days ago

Job description

Helpdesk & Project Support Technician
Location: Onsite - Kenosha, WI
Schedule: On-site during business hours;
remote/on-call after hours Support Model: Participates in after-hours
rotation Clearance: Must meet FBI CJIS Security Policy requirements
Role Summary
Provides first-line support for hardware, software, and network issues and
assists with IT project coordination.
Key Responsibilities
Provide on-site helpdesk support during business hours and remote
support after hours.
Support mission-critical and standard systems.
Support workstation setup, imaging, patching, antivirus, and break/fix.
Assist with server and network troubleshooting.
Support backup and recovery requests.
Assist with reporting and issue escalation for system interfaces.
Support annual inventory and lifecycle management.
Administer helpdesk ticketing system and generate monthly reports.
Support cybersecurity training coordination and MFA management.
Respond to Priority 35 incidents within required timeframes.
Required Skills
IT support/helpdesk experience
Strong customer service
Ability to work in 24/7 public safety environment
Required Qualifications
13 years of IT support or helpdesk experience.
Strong troubleshooting and customer service skills.
Experience with ticketing systems and reporting.
Ability to support 24/7 operational environments when needed.
Preferred Qualifications
Experience in public safety, government, or 24/7 environments.
Familiarity with CJIS Security Policy.