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Helpdesk Support Jobs in Reston, VA (NOW HIRING)

Comtech, LLC

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

... Job Title: Sr Helpdesk Location: Washington, DC * Receive customer IT service requests via ... Resolve service tickets or escalate to other support entities as needed and within Service Level ...

Infojini Inc

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

Providing end-user support (including help desk, if required for assigned task) for various software Providing user and desktop support for all client-side systems Providing mobile device support ...

Infojini Inc

Helpdesk Support

Washington, DC

$23.25 - $31.75/hr

The contractor is required have: 1. At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening ...

Team Velocity

Helpdesk Support Specialist

Sterling, VA

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding ...

Team Velocity

Helpdesk Support Specialist

Herndon, VA

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding ...

Team Velocity

Helpdesk Support Specialist

Sterling, VA

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding ...

Team Velocity

Helpdesk Support Specialist

Sterling, VA · On-site

Team Velocity is a SaaS technology provider serving the automotive industry, and they are seeking a Helpdesk Support Specialist. In this role, you will provide user guidance and first-level support ...

Team Velocity

Helpdesk Support Specialist

Herndon, VA · On-site

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding ...

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All JobsHelpdesk Support JobsHelpdesk Support Jobs in Reston, VA

Helpdesk Support information

See Reston, VA salary details

$13

$24

$35

How much do helpdesk support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for helpdesk support in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

Is helpdesk a good entry level IT job?

Helpdesk support is commonly considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical skills such as using ticketing systems and remote support tools. It often serves as a stepping stone to more advanced IT roles and may require certifications like CompTIA A+.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

What is a helpdesk support role?

A helpdesk support role involves assisting users with technical issues related to hardware, software, and network systems. Support staff troubleshoot problems, provide solutions, and often use tools like ticketing systems to track and resolve issues efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, allowing Helpdesk Support professionals to focus on more complex issues. However, AI tools complement rather than replace human support, and skilled technicians are still essential for handling nuanced or escalated problems that require critical thinking and customer interaction.

What are some common challenges faced by Helpdesk Support professionals, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What jobs pay 4000 a week without a degree?

Helpdesk Support roles typically do not pay $4,000 a week without specialized experience or certifications. High-paying jobs that can reach this level without a degree often include skilled trades like commercial driving, sales, or certain tech roles such as freelance IT consulting, which require relevant skills and experience rather than formal education.

What are Helpdesk Support professionals?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as a Helpdesk Support professional, and why are they important?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.
What are the most commonly searched types of Helpdesk Support jobs in Reston, VA? The most popular types of Helpdesk Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Helpdesk Support jobs? Cities near Reston, VA with the most Helpdesk Support job openings:
Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Reston, VA as of July 2026, with employment types broken down into 42% Locum Tenens, 45% Full Time, 6% Part Time, 1% Contract, and 6% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.
Helpdesk Support

Helpdesk Support

Comtech, LLC

Washington, DC

$22.75 - $30.50/hr

Contractor

Posted 12 days ago

Job description

Company Description

Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organization's externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3"

Job Description

Job Title: Sr Helpdesk

Location: Washington, DC

Job Description:

  • Receive customer IT service requests via telephone, chat, fax, e-mail .
  • Troubleshoot and triage service requests over the phone and/or via remote access.
  • Resolve service tickets or escalate to other support entities as needed and within Service Level Agreement (SLA) according to knowledgebase instructions.
  • Perform incident management to ensure trouble tickets are addressed in a timely fashion according to designated service level agreements and knowledgebase instructions.
  • Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion according to knowledgebase instructions.
  • Serve as the primary support interface between company IT departments and all company end-users.
  • Forward undocumented service-related issues and proposed resolution to team lead for inclusion in the knowledgebase.
  • Document calls in the Ticket Management System to ensure proper tracking and resolution according to knowledgebase instructions.
  • Provide 24/7 coverage for all Tier I customer related issues.
  • Open a service ticket for every customer interaction according to knowledgebase instructions.
  • Responsible for providing the day to day operations of the IT Support Call Center according to knowledgebase instructions.
  • Ensure that the Tier 1 Call Center (PC Phone Support) client support expectations are met through first call problem resolution efforts. Documents calls in the Call-Tracking system to ensure proper tracking and resolution according to knowledgebase instructions.
  • Ensure that day-to-day User Support Call Center expectations are met according to knowledgebase instructions.
  • Interfaces with customers and Authority IT Support Staff employing a high degree of tact and diplomacy to promote a positive image of the department according to knowledgebase instructions.
  • Interface with company personnel to report, coordinate and possibly resolve any desktop related issues according to knowledgebase instructions.
  • Ensure that management decisions made to improve the overall customer support of the IT/DCI User Support Call Center are continually carried through.
  • Attend, when necessary, meetings with company IT/DCI and project management staff.
  • Provide positive support by projecting a positive attitude by maintaining courtesy and professionalism with customers, co-workers and management.
Qualifications

Requirements:

  • Minimum 1 to 5 years.
  • experience in a high profile and fast-paced Help Desk/Call Center environment required.
  • Demonstrated expertise in Microsoft operating systems.
  • A minimum of one Microsoft and related certifications preferred (MCSE, MCSA, MCDST, A+, HDI)
  • An aptitude for providing positive customer service.
  • Experience within an Information Technology Helpdesk/Call Center environment.
  • Good communications, problem solving and technical writing skills.
  • An in-depth knowledge of relevant operating systems, applications, printers and other hardware preferred.
  • Flexible availability that accommodates a 24/7 shift, including weekends, split days off, and holidays
  • Displays courtesy and sensitivity.
  • Manages difficult or emotional customer situations well.
  • Meets commitments.
  • Responds promptly to customer needs.
  • Solicits customer feedback to improve service.
  • Use internal knowledgebase on every interaction.
  • Provide knowledgebase content on a weekly basis Submissions must include a valid email address.
Additional Information

**Please share me your updated word copy of Resume.

**I Appreciate, if you can  refer  someone who is looking for this position.

Contact:

Nayan Hazare

IT Recruiter at Comtech LLC

Call- 703-962-6656

nhazare@ comtechllc.com

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