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Helpdesk Support Jobs in Reston, VA (NOW HIRING)

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

Providing end-user support (including help desk, if required for assigned task) for various software Providing user and desktop support for all client-side systems Providing mobile device support ...

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The contractor is required have: 1. At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening ...

Comtech, LLC

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

... Job Title: Sr Helpdesk Location: Washington, DC * Receive customer IT service requests via ... Resolve service tickets or escalate to other support entities as needed and within Service Level ...

Tecknomic

Helpdesk Support Technician (BCPS) - A

Washington, DC · On-site

$22.75 - $30.50/hr

Tecknomic is searching for Helpdesk Support Technician professionals for upcoming long-term projects with the Baltimore County Public School System (BCPSS). These are full-time, onsite positions with ...

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All JobsHelpdesk Support JobsHelpdesk Support Jobs in Reston, VA

Helpdesk Support information

See Reston, VA salary details

$13

$24

$35

How much do helpdesk support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for helpdesk support in Reston, VA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is helpdesk support?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as helpdesk support?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by helpdesk support, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

Is helpdesk support a good entry-level IT job?

Helpdesk support is commonly considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to advance into more specialized IT roles.

What are the most commonly searched types of Helpdesk Support jobs in Reston, VA?

The most popular types of Helpdesk Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Helpdesk Support jobs?

Cities near Reston, VA with the most Helpdesk Support job openings:

Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,189 per year, or $24.1 per hour.

Helpdesk Support

Infojini Inc

Washington, DC • On-site

$22.75 - $30.50/hr

Contractor

Re-posted 21 hours ago

Job description

Qualifications

Personnel qualifications:

Experience in troubleshooting (i.e. resolving problems with software, hardware, configurations, etc.).  At least one (1) year of experience in at least one of the following areas:

         Providing end-user support (including help desk, if required for assigned task) for various software

         Providing user and desktop support for all client-side systems

         Providing mobile device support (client-side) to include laptop, tablets, and Blackberry assistance

         Providing support and deployment for workstations and peripherals

         Providing support for office moves and desktop configurations

Additional Information

All your information will be kept confidential according to EEO guidelines.

Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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