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Helpdesk Support Jobs in Reston, VA (NOW HIRING)

Grossberg Company LLP

IT Support Technician I

Bethesda, MD · On-site

$23 - $31.50/hr

They are seeking an IT Support Technician I to provide helpdesk support, troubleshoot hardware and software issues, and assist with the setup and deployment of workstations and equipment.

Bozzuto

Technology Support Specialist

Greenbelt, MD · On-site

Helpdesk Support * Serve as first point of contact for technology support requests via phone, email, and ticketing system * Troubleshoot hardware, software, network connectivity, and account access ...

LaunchPointPEO

PTS Support Analyst

Washington, DC · On-site

$80K - $84K/yr

ODS offers a range of consulting services, all designed to help Federal agencies achieve their goals. Job Summary: The candidate will assist in managing and supporting various operational and ...

LaunchPointPEO

PTS Support Analyst

Washington, DC · On-site

$80K - $84K/yr

ODS offers a range of consulting services, all designed to help Federal agencies achieve their goals. Job Summary: The candidate will assist in managing and supporting various operational and ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Provide phone and helpdesk support for local and off-site employees. * Diagnose system errors and other issues. * Follow-up with employees to ensure issues are resolved. * Assist with the onboarding ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Provide phone and helpdesk support for local and off-site employees. * Diagnose system errors and other issues. * Follow-up with employees to ensure issues are resolved. * Assist with the onboarding ...

ActioNet

Desktop Support

Rosslyn, VA

$47/hr

Helpdesk Support Location: Rosslyn, VA, Clearance: Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices ...

ActioNet, Inc.

Desktop Support

Rosslyn, VA

$47/hr

Helpdesk Support Location: Rosslyn, VA, Clearance: Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices ...

ActioNet

Desktop Support

Rosslyn, VA

$47/hr

Helpdesk Support Location: Rosslyn, VA, Clearance: Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices ...

ActioNet

Desktop Support

Arlington, VA · On-site

Helpdesk Support Location: Rosslyn, VA, Clearance: Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices ...

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All JobsHelpdesk Support JobsHelpdesk Support Jobs in Reston, VA

Helpdesk Support information

See Reston, VA salary details

$13

$24

$35

How much do helpdesk support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for helpdesk support in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

Is helpdesk a good entry level IT job?

Helpdesk support is commonly considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical skills such as using ticketing systems and remote support tools. It often serves as a stepping stone to more advanced IT roles and may require certifications like CompTIA A+.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

What is a helpdesk support role?

A helpdesk support role involves assisting users with technical issues related to hardware, software, and network systems. Support staff troubleshoot problems, provide solutions, and often use tools like ticketing systems to track and resolve issues efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, allowing Helpdesk Support professionals to focus on more complex issues. However, AI tools complement rather than replace human support, and skilled technicians are still essential for handling nuanced or escalated problems that require critical thinking and customer interaction.

What are some common challenges faced by Helpdesk Support professionals, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What jobs pay 4000 a week without a degree?

Helpdesk Support roles typically do not pay $4,000 a week without specialized experience or certifications. High-paying jobs that can reach this level without a degree often include skilled trades like commercial driving, sales, or certain tech roles such as freelance IT consulting, which require relevant skills and experience rather than formal education.

What are Helpdesk Support professionals?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as a Helpdesk Support professional, and why are they important?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.
What are the most commonly searched types of Helpdesk Support jobs in Reston, VA? The most popular types of Helpdesk Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Helpdesk Support jobs? Cities near Reston, VA with the most Helpdesk Support job openings:
Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Reston, VA as of July 2026, with employment types broken down into 42% Locum Tenens, 45% Full Time, 6% Part Time, 1% Contract, and 6% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.
IT Support Technician I

IT Support Technician I

Grossberg Company LLP

Bethesda, MD • On-site

$23 - $31.50/hr

Full-time

Re-posted 25 days ago

Job description

Job Summary:
Grossberg Company LLP has maintained a reputation for excellence in accounting, tax, and business consulting services for over 100 years. They are seeking an IT Support Technician I to provide helpdesk support, troubleshoot hardware and software issues, and assist with the setup and deployment of workstations and equipment.
Responsibilities:
• Provide helpdesk support and resolve PC and related problems both onsite and remotely.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Provide support for basic IT issues such as password resets, peripheral configurations, desktop/laptop and tablet configurations, software installations and hardware repair.
• Install, test and configure new workstations, peripheral equipment and software.
• Maintain inventory of all equipment, software and software licenses.
• Manage PC setup and deployment for new employees using standard hardware and software.
• Perform timely workstation hardware and software upgrades as required.
• Provision new hardware for new and existing users and reimage computers.
• Support new hires, employee changes and terminations.
• Handle other projects as assigned.
Qualifications:
Required:
• High school diploma, or equivalent
• Experience with Windows
• Ability to maintain complete confidentiality and exercise extreme discretion
• Solutions-oriented, problem solver with a demonstrated ability to develop and maintain effective work relationships
Preferred:
• 2 years of relevant technical experience
• Associates degree in Information Systems, or related
Company:
Grossberg Company is an accounting firm offering tax, accounting, and business consulting services. Founded in 1924, the company is headquartered in Bethesda, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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