ZipRecruiter

Log In

1

Helpdesk Support Jobs in Reston, VA (NOW HIRING)

Socket.dev

AI Tool Support Engineer

Arlington, VA · On-site

$64K - $124K/yr

Helpdesk ticketing systems (ServiceNow, Jira Service Management, Zendesk) * T1/T2 support ... methodologies and escalation procedures * Customer service best practices and SLA management

Nwis

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

Nightwing is supporting a U.S. Government customer to provide support for onsite incident response ... Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

Nightwing is supporting a U.S. Government customer to provide support for onsite incident response ... Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ...

previous page

Showing results 41-60

All JobsHelpdesk Support JobsHelpdesk Support Jobs in Reston, VA

Helpdesk Support information

See Reston, VA salary details

$13

$24

$35

How much do helpdesk support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for helpdesk support in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is helpdesk support?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as helpdesk support?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by helpdesk support, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

Is helpdesk support a good entry-level IT job?

Helpdesk support is commonly considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to advance into more specialized IT roles.

What are the most commonly searched types of Helpdesk Support jobs in Reston, VA?

The most popular types of Helpdesk Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Helpdesk Support jobs?

Cities near Reston, VA with the most Helpdesk Support job openings:

Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

IT Specialist Helpdesk II

Hyattsville, MD • On-site

Bizzell Group
Education • 11 - 50 employees
Learn more about Bizzell Groupexternal

Full-time

Re-posted 10 days ago

Job description

Description:

The IT Specialist II provides advanced technical support, system administration, and endpoint management across Bizzell’s enterprise and federal contract environments. This role handles initial and escalated incidents, administers Microsoft 365 and Entra ID services, supports cloud and endpoint security, and ensures compliance with organizational and contract-specific standards. This specialist has the ability to solve complex issues and contributes to improving IT systems, automation, and security posture.


Scope of Work: The Specialist will perform the following services:

  1. Helpdesk Support Services:
    • Act as the initial point of contact for users seeking technical assistance via phone, chat, email, or in person.
    • Provide first and second-level technical support for customer queries related to computer hardware, software, and systems.
    • Collect customer data to identify the nature of the request and determine the best resolution.
    • Log all service calls into the help desk call tracking system and ensure all tickets are monitored, distributed, and       resolved in a timely fashion.
  2. Advanced Technical Support & Troubleshooting:
    • Resolve escalated L2 incidents related to       Windows, macOS, mobile devices, VPN, MFA, conditional access, and other tools.
    • Escalate unresolved queries to a higher level of support and follow up with end users to provide feedback and resolution updates.
    • Perform root cause analysis of recurring issues and develop long-term solutions.
    • Provide guidance and coaching to Tier I staff when needed.
    • Ability to lead technical onboarding training
  3. Microsoft 365/Entra ID Administration &      Endpoint Management:
    • Manage and troubleshoot issues involving:
      1. Entra ID users, groups, and conditional access
      2. M365 policies and configurations
      3. Permissions
    • Assist with enforcing compliant identity and device       policies
    • Enroll, configure, and secure devices via Intune
    • Deploy applications, compliance policies, and configuration profiles.
    • Assist with device lifecycle management:       provisioning, imaging, encryption, and retirement.
  4. Security & Compliance:
    • Implement and maintain endpoint security controls, including Defender, Huntress, MFA, and secure baseline policies.
    • Help maintain asset tracking, patch compliance, and zero-trust policies.
  5. Systems Support & Administration
    • Support backend systems and cloud services as assigned (Azure, Intune, Defender, device policies).
    • Perform routine maintenance and updates on workstations, printers, and network-connected devices.
    • Document configurations, troubleshooting steps,       and internal SOPs.
  6. Automation, Scripting, & Process Optimization
    • Write/maintain small PowerShell/Python scripts for automation or data handling.
    • Recommend improvements for workflows, ticket routing, and system management.
Requirements:

Qualifications: 

  • Bachelor’s degree in IT, Computer Science, Information Science, or related field  (preferred).
  • 1-3+ years of technical support or system administration experience.
  • Proficiency with M365, Entra ID, Intune, Windows,      and macOS support.
  • CompTIA A+, Network+, Security+, or equivalent certifications (preferred).
  • Strong troubleshooting, communication, and documentation skills.

Competencies:

  • Problem-solving & analytical skills
  • Technical depth across identity, devices, and other related systems
  • Ability to work independently and as a team
  • Customer-centric communication
  • Strong time and task management
  • Understanding of security and compliance requirements