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Helpdesk Support Jobs in Reston, VA (NOW HIRING)

Nwis

IT Helpdesk Analyst

Arlington, VA

$55K - $106K/yr

Nightwing is supporting a U.S. Government customer to provide support for onsite incident response ... Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ...

GDIT

Helpdesk

Manassas, VA · On-site

$70K - $95K/yr

Yes Helpdesk At GDIT, people are our differentiators. As a Help Desk Technician, you will help ... Support our new chatbot, AI driven analytics, and VDI in a Dev/Sec/Ops environment

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Provide phone and helpdesk support for local and off-site employees. * Diagnose system errors and other issues. * Follow-up with employees to ensure issues are resolved. * Assist with the onboarding ...

ActioNet

Desktop Support

Rosslyn, VA

$47/hr

Helpdesk Support Location: Rosslyn, VA, Clearance: Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices ...

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All JobsHelpdesk Support JobsHelpdesk Support Jobs in Reston, VA

Helpdesk Support information

See Reston, VA salary details

$13

$24

$35

How much do helpdesk support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for helpdesk support in Reston, VA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is helpdesk support?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as helpdesk support?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by helpdesk support, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

Is helpdesk support a good entry-level IT job?

Helpdesk support is commonly considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to advance into more specialized IT roles.

What are the most commonly searched types of Helpdesk Support jobs in Reston, VA?

The most popular types of Helpdesk Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Helpdesk Support jobs?

Cities near Reston, VA with the most Helpdesk Support job openings:

Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,189 per year, or $24.1 per hour.

Google Workspace administration support, Salesforce Case Management

The Consortium, Inc.

Washington, DC • On-site

$25/hr

Full-time

Posted 29 days ago

Job description

The Technology Support Specialist contractor for 3 months focuses on Google Workspace administration, helpdesk support, learning management system tasks, and Salesforce support.
• Google Workspace Administration: Tasks include managing user accounts, roles, email settings, device enrollment, security policies, application access, data management, and generating usage reports to optimize resources.
• Helpdesk Support: Responsibilities cover providing technical assistance, troubleshooting Google services and devices, managing password resets, conducting user training, tracking and escalating support issues, maintaining software updates, and communicating service changes.
• Learning Management System (LMS) Tasks: Include creating and organizing courses and content, managing assessments and grading, generating reports on user activity, providing technical support, training users, and gathering feedback for platform improvements.
• Salesforce and Portal Support: Involves supporting Salesforce users and business processes, working with ticketing systems, troubleshooting access and workflow issues, using Salesforce automation and reporting tools, and resolving support requests through platforms like Zendesk or Salesforce Cases.
Required Skills:
Salesforce, Salesforce Marketing Cloud (SMC), Salesforce Case Management, ServiceNOW, Google Admin Console and Analytics, Google Workspace
Customer Service and consumer engagement experience. Ability to work alone & on a team as well as be responsive.
For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.com
The Consortium
"Combining Talent with Technology"
www.consortiuminc.com

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