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Remote Helpdesk Support Jobs in Reston, VA (NOW HIRING)

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Related work experience in a technical help desk position. * Special non-commercial systems ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Related work experience in a technical help desk position. * Special non-commercial systems ...

CyberSheath

Helpdesk Technician II

Reston, VA · Remote

$83/hr

The Helpdesk Technician Level II provides day to day support for the implementation ... Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

... Helpdesk Technician I to our team!  CyberSheath integrates compliance and threat mitigation ... Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice 

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Remote Helpdesk Support information

See Reston, VA salary details

$13

$24

$35

How much do remote helpdesk support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for remote helpdesk support in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

How to make $1000 a week remotely?

A remote helpdesk support professional can earn $1000 or more weekly by working full-time, often requiring strong customer service skills, technical knowledge, and certifications like CompTIA A+ or Microsoft Certified. Increasing income may involve taking on multiple clients, offering specialized support, or gaining experience to qualify for higher-paying positions. Consistent remote work, good communication, and efficient problem-solving are key to reaching this income level.

What are some common challenges Remote Helpdesk Support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

Will AI replace IT's help desk?

AI can automate routine help desk tasks such as password resets and troubleshooting, but it is unlikely to fully replace helpdesk support roles like Remote Helpdesk Support. Human technicians are essential for complex issues, customer service, and decision-making that require critical thinking and empathy. Helpdesk professionals will need to adapt by developing skills in AI management and advanced troubleshooting.

What is a Remote Helpdesk Support specialist?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

How can I make 2000 a week working from home?

A remote helpdesk support professional can earn $2000 a week by working full-time, often requiring strong technical skills, customer service abilities, and relevant certifications. Increasing income may involve taking on multiple clients, specializing in high-demand areas, or gaining advanced certifications to qualify for higher-paying roles.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk Support, and why are they important?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

Can you work a help desk remotely?

Remote helpdesk support roles are common and typically involve providing technical assistance via phone, email, or remote access tools. These positions often require familiarity with remote support software, strong communication skills, and sometimes certifications like CompTIA A+ or Microsoft Certified. Many companies offer flexible schedules for remote helpdesk support jobs.
What job categories do people searching Remote Helpdesk Support jobs in Reston, VA look for? The top searched job categories for Remote Helpdesk Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Helpdesk Support jobs? Cities near Reston, VA with the most Remote Helpdesk Support job openings:
Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Reston, VA as of July 2026, with employment types broken down into 4% Locum Tenens, 80% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

CMMC Cybersecurity Compliance Consultant - Remote

Urrly

Reston, VA • Remote

$100K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Work 100% remote helping DoD contractors pass CMMC audits and ship audit-ready documentation.

Role: Cybersecurity Compliance Consultant
Location/Type: U.S. Remote
Pay: $100,000-$125,000
Schedule: Full-time

What you'll do
  • Lead CMMC policy development across all 14 domains
  • Write SSPs and manage POA&Ms end-to-end
  • Run compliance sprints with 5-10 clients (clear ownership)
  • Map evidence to NIST 800-171 controls (audit-ready)
  • Manage GRC platform and client progress dashboards
  • Translate technical controls into clear client actions
  • Coordinate evidence collection with technical teams
Must-haves
  • 3-5 years cybersecurity GRC, IT audit, or IA
  • Deep NIST 800-171 + CMMC knowledge
  • Security+ certification
  • Strong technical writing (audit-defensible docs)
  • Manage multiple clients at once
  • U.S. Citizenship required
Nice to have
  • CCP or RP certification (or ability to obtain fast)
  • Experience with FutureFeed, Apptega, or Purview
  • Prior C3PAO audit support
  • SSP or POA&M ownership
Perks & pay
  • Pay: $100,000-$125,000
  • Benefits: health, dental, vision, 401(k), PTO
  • Fully remote work setup
  • Work on real CMMC audits (not theory)
  • Growth with a scaling GovCon consulting team
Schedule & setup
  • Full-time, remote
  • U.S. time zones
  • No travel required
  • Tools: GRC platforms, documentation-heavy workflows
Impact & growth

Your work gets clients audit-ready.
You turn messy systems into compliant, defensible environments.
Own documentation and client outcomes from day one.

Motivation fit

You like clear ownership.
You can manage multiple clients without hand-holding.

At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience-not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.

Apply Today to work remotely while owning real CMMC compliance work end-to-end.

Employment Type: FULL_TIME

Apply