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Remote Helpdesk Support Jobs in Reston, VA (NOW HIRING)

Globe Life Insurance

Be Seen First

Remote Customer Sales and Support Representative (Entry-Level)

Arlington, VA · Remote

$60K - $80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada ... At AO Globe Life, we're looking for motivated individuals who enjoy helping people and are ready to ...

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Camesiagency

Remote Insurance Agent

Alexandria, VA · Remote

$80K - $150K/yr

The Camesi Agency is a rapidly growing, fully remote brokerage dedicated to helping families protect their financial futures. Supported by proven systems, structured mentorship, and a leadership ...

Solid Rock Recruiting LLC

Remote Tax Manager

Bethesda, MD · On-site +1

$135K - $195K/yr

Support process improvements and firm growth initiatives Qualifications * Active CPA license ... We look forward to connecting with candidates who are passionate about helping clients and growing ...

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All JobsHelpdesk Support JobsRemote Helpdesk Support JobsRemote Helpdesk Support Jobs in Reston, VA

Remote Helpdesk Support information

See Reston, VA salary details

$13

$24

$35

How much do remote helpdesk support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for remote helpdesk support in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

How to make $1000 a week remotely?

A remote helpdesk support professional can earn $1000 or more weekly by working full-time, often requiring strong customer service skills, technical knowledge, and certifications like CompTIA A+ or Microsoft Certified. Increasing income may involve taking on multiple clients, offering specialized support, or gaining experience to qualify for higher-paying positions. Consistent remote work, good communication, and efficient problem-solving are key to reaching this income level.

What are some common challenges Remote Helpdesk Support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

Will AI replace IT's help desk?

AI can automate routine help desk tasks such as password resets and troubleshooting, but it is unlikely to fully replace helpdesk support roles like Remote Helpdesk Support. Human technicians are essential for complex issues, customer service, and decision-making that require critical thinking and empathy. Helpdesk professionals will need to adapt by developing skills in AI management and advanced troubleshooting.

What is a Remote Helpdesk Support specialist?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

How can I make 2000 a week working from home?

A remote helpdesk support professional can earn $2000 a week by working full-time, often requiring strong technical skills, customer service abilities, and relevant certifications. Increasing income may involve taking on multiple clients, specializing in high-demand areas, or gaining advanced certifications to qualify for higher-paying roles.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk Support, and why are they important?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

Can you work a help desk remotely?

Remote helpdesk support roles are common and typically involve providing technical assistance via phone, email, or remote access tools. These positions often require familiarity with remote support software, strong communication skills, and sometimes certifications like CompTIA A+ or Microsoft Certified. Many companies offer flexible schedules for remote helpdesk support jobs.
What job categories do people searching Remote Helpdesk Support jobs in Reston, VA look for? The top searched job categories for Remote Helpdesk Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Helpdesk Support jobs? Cities near Reston, VA with the most Remote Helpdesk Support job openings:
Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Reston, VA as of July 2026, with employment types broken down into 4% Locum Tenens, 80% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.
Remote Customer Sales and Support Representative (Entry-Level)

Remote Customer Sales and Support Representative (Entry-Level)

Globe Life Insurance

Arlington, VA • Remote

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

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After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Globe Life Insurance rating

7.6

Company rating: 7.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

191st of 281 rated insurance

Job description

Remote Customer Sales and Support Representative (Entry-Level)

100% Remote | United States & Canada | Full-Time | Training Provided

Opportunity, Growth, and a Team That Supports You

A rewarding career doesn't always begin with years of experience, it begins with the willingness to learn and the opportunity to grow.

At AO Globe Life, we're looking for motivated individuals who enjoy helping people and are ready to build a meaningful career from home. Whether you're entering the workforce, changing careers, or looking for a fresh start, you'll receive the training, mentorship, and support needed to develop your skills and succeed in a remote environment.

If you're looking for a career where your effort matters, your growth is encouraged, and your work has a positive impact, we'd love to hear from you.

What You'll Do

As a Remote Customer Sales and Support Representative, you'll meet virtually with individuals who have already requested information about their insurance benefit options. Your role is to provide an outstanding customer experience by listening to each client's needs, answering questions, and helping them understand the solutions available to them.

Your responsibilities include:

  • Meet with clients through scheduled virtual appointments
  • Learn about each client's needs and present suitable benefit options
  • Explain available coverage in a clear, simple, and professional manner
  • Guide clients through the enrollment process from beginning to completion
  • Follow up with clients to ensure a smooth and positive experience
  • Participate in ongoing coaching and professional development to strengthen your skills

What We Offer

We're committed to helping our team members grow personally and professionally by providing the tools and support needed to succeed.

You'll enjoy:

  • 100% remote work from anywhere in the United States or Canada
  • Qualified appointments provided - no cold calling required
  • Weekly commission-based compensation with uncapped earning potential
  • Comprehensive training designed for entry-level professionals
  • Ongoing mentorship from experienced leaders
  • Flexible scheduling options that support work-life balance
  • Career advancement opportunities based on performance
  • A collaborative and supportive remote team environment


Who We're Looking For

We're interested in your potential just as much as your experience.

You may be a great fit if you:

  • Enjoy building relationships and helping others
  • Communicate confidently and professionally
  • Are self-motivated and comfortable working independently
  • Have strong organizational and time-management skills
  • Are eager to learn, accept coaching, and continue improving
  • Have customer service, retail, hospitality, sales, or other people-focused experience, or simply the motivation to learn something new


About AO Globe Life

AO Globe Life helps families throughout the United States and Canada better understand their insurance benefit options through personalized virtual consultations. We believe in developing people from within by providing training, mentorship, and opportunities for long-term career growth.


Apply Today

If you're ready to build new skills, work from home, and join a team that values your growth, we'd love to receive your application.

After you apply, qualified candidates will receive a confirmation email. Selected applicants may be contacted by a member of our recruiting team regarding the next steps in the hiring process. Please keep an eye on your inbox, voicemail, and spam folder so you don't miss any updates.

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

View All Globe Life Jobs