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It Help Desk Intern Jobs in Reston, VA (NOW HIRING)

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and ...

ROCS

IT Help Desk Specialist

Arlington, VA

We are seeking an IT Help Desk Specialist to provide technical support and ensure the smooth operation of our organization's technology environment. This role serves as the first point of contact for ...

KMRG LLC

IT Help Desk Specialist

Washington, DC · On-site

$108K - $125K/yr

Title: IT Help Desk Specialist Location: Washington, DC Schedule: Full-time, onsite Monday-Friday Salary: $108,000 - $125,000 We are seeking an experienced IT Help Desk Specialist to support the ...

Steck Systems

IT Help Desk Specialist

Washington, DC · On-site

Required Experience * 7+ years of enterprise IT Help Desk/Desktop Support * Windows 10/11 administration * macOS administration * iOS and Android support * Microsoft Entra ID / Active Directory

Rapid Strategy

IT Help Desk Specialist

Washington, DC

$68K - $78K/yr

Position Overview Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a federal customer in Washington, DC. This position provides advanced Tier II desktop support across ...

Rapid Strategy

IT Help Desk Specialist

Washington, DC · On-site

$68K - $78K/yr

Position Overview Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a federal customer in Washington, DC. This position provides advanced Tier II desktop support across ...

CTC

IT Help Desk Specialist- 3631673

Washington, DC

Computer Technologies Consultants (CTC) is seeking an IT Help Desk Specialist to support the Congressional Budget Office (CBO) in Washington, DC. With offices in Washington DC and San Diego, CA, CTC ...

E Logic

IT Help Desk Specialist

Washington, DC · On-site

$60K/yr

E-logic is seeking two experienced, high-performing IT Help Desk Specialists to join our team in supporting the Congressional Budget Office - CBO. You will serve as the advanced, front-line technical ...

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It Help Desk Intern information

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How much do it help desk intern jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for it help desk intern in Reston, VA is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.
What are the most commonly searched types of It Help Desk jobs in Reston, VA? The most popular types of It Help Desk jobs in Reston, VA are:
What are popular job titles related to It Help Desk Intern jobs in Reston, VA? For It Help Desk Intern jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching It Help Desk Intern jobs in Reston, VA look for? The top searched job categories for It Help Desk Intern jobs in Reston, VA are:
What cities near Reston, VA are hiring for It Help Desk Intern jobs? Cities near Reston, VA with the most It Help Desk Intern job openings:
It Help Desk Intern jobs near you
Infographic showing various It Help Desk Intern job openings in Reston, VA as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,728 per year, or $18.1 per hour.
IT Help Desk Technician

IT Help Desk Technician

ford agency

Washington, DC

$51K - $82K/yr

Full-time

Posted 28 days ago

Job description

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and collaborate with engineering teams to find actionable solutions. This is a terrific opportunity for an individual with at least 2 years of IT support experience who's looking to continue to grow alongside IT professionals!

Available shifts: Wednesday - Sunday 3:30pm - 12:00 am; Saturday-Monday 11:30pm - 1:00pm; Saturday - Wednesday 7:00 am - 3:30pm

Responsibilities Include:
• Manage and resolve Tier 1 service desk request
• Track and resolve service tickets in a timely manner
• Keep up to date with firm's applications, Microsoft 365, and other documentation systems
• Monitor incidents to identify trends, determine cause, and work with technical teams to find solutions
Qualifications Include:
• Bachelor's Degree in IT or Computer Science
• 2+ years of help desk or IT support experience
• Experience in a large law firm or other professional services firm highly preferred
• Experience maintaining and supporting Windows 11, Microsoft 365 applications, and mobile devices
• Excellent interpersonal and communication skills

Compensation:
• $51,000 - $82,000 annually

Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.

The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.

To see more open positions available through The Ford Agency, please check out our website at www.ford-agency.com.