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It Help Desk Intern Jobs in Reston, VA (NOW HIRING)

AXIS Management Group, LLC

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IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal Government client in Arlington, VA. This role will support end users with IT hardware, software ...

Rapid Strategy

IT Help Desk Specialist

Washington, DC

$68K - $78K/yr

Position Overview Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a federal customer in Washington, DC. This position provides advanced Tier II desktop support across ...

Rapid Strategy

IT Help Desk Specialist

Washington, DC · On-site

$68K - $78K/yr

Position Overview Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a federal customer in Washington, DC. This position provides advanced Tier II desktop support across ...

CTC

IT Help Desk Specialist- 3631673

Washington, DC

Computer Technologies Consultants (CTC) is seeking an IT Help Desk Specialist to support the Congressional Budget Office (CBO) in Washington, DC. With offices in Washington DC and San Diego, CA, CTC ...

Custom Software Systems, Inc.

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Tier 1 IT Help Desk Technician

Washington, DC · On-site

Custom Software Systems, Inc. (CSS) is seeking a motivated Tier 1 IT Help Desk Technician to support our client in Washington, DC. This is an excellent opportunity for an entry-level IT professional ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28.25/hr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA. In this position, you will provide Tier 1 support for our Microsoft Windows operating systems, Dell ...

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It Help Desk Intern information

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How much do it help desk intern jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for it help desk intern in Reston, VA is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.
What are the most commonly searched types of It Help Desk jobs in Reston, VA? The most popular types of It Help Desk jobs in Reston, VA are:
What are popular job titles related to It Help Desk Intern jobs in Reston, VA? For It Help Desk Intern jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching It Help Desk Intern jobs in Reston, VA look for? The top searched job categories for It Help Desk Intern jobs in Reston, VA are:
What cities near Reston, VA are hiring for It Help Desk Intern jobs? Cities near Reston, VA with the most It Help Desk Intern job openings:
It Help Desk Intern jobs near you
Infographic showing various It Help Desk Intern job openings in Reston, VA as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,728 per year, or $18.1 per hour.

IT Help Desk Technician

AXIS Management Group, LLC

Arlington, VA • On-site

$58K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

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Job description

We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal Government client in Arlington, VA. This role will support end users with IT hardware, software, imaging, troubleshooting, asset management, baseline configuration, and general desktop support in a Microsoft Windows environment. 

The ideal candidate is customer-focused, technically strong, organized, and comfortable supporting both Tier 1 and Tier 2 help desk needs in a fast-paced government environment. 

Key Responsibilities 

  • Provide Tier 1 and Tier 2 technical support for desktop, laptop, peripheral, network, systems hardware, and software issues.  

  • Respond to customer support requests through the ticketing system, email, and other support channels.  

  • Troubleshoot, diagnose, and resolve hardware, software, network, printer, VPN, email, and Microsoft Office issues.  

  • Image, configure, deploy, repair, refresh, and upgrade desktops, laptops, software, and peripherals.  

  • Support Microsoft Windows 10 imaging, deployment, and ongoing user support.  

  • Provide support for Microsoft Active Directory, Exchange 2016/2019, Outlook, Microsoft 365, VPN, and networked printers.  

  • Follow ITIL-based support processes for incident management, documentation, escalation, and service delivery.  

  • Document problems, resolutions, technical procedures, and user guidance.  

  • Follow up with users to confirm resolution and provide high-quality customer service.  

  • Assist with configuration management, patch management, security protocols, group policy objects, and agency baseline compliance.  

  • Analyze incident trends and brief management on service request status, recurring issues, and potential risks.  

  • Provide user training and technical guidance as needed.  

  • Perform related duties as assigned.  

Required Qualifications 

  • Minimum of 3 years of experience in an IT technician, help desk, desktop support, or similar technical support role.  

  • Experience providing on-site IT support in a Microsoft Windows environment.  

  • Experience troubleshooting, repairing, and maintaining computer hardware, software, and peripherals.  

  • Experience imaging computers and installing or deploying software.  

  • Experience using customer support or ticketing systems such as ServiceNow, Remedy, FootPrints, Vizor, or similar platforms.  

  • Experience with Microsoft Active Directory.  

  • Experience troubleshooting Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, Visio, Edge, Adobe, and similar productivity tools.  

  • Knowledge of Windows 10 imaging, deployment, and support.  

  • Network troubleshooting knowledge, including LAN, WAN, and general connectivity issues.  

  • Experience with VPN technology, including Cisco AnyConnect.  

  • Experience supporting networked printers.  

  • Strong problem-solving, analytical, and decision-making skills.  

  • Excellent customer service, communication, documentation, and follow-up skills.  

  • Strong organizational, collaboration, and teamwork skills.  

  • Ability to manage multiple priorities, work under time constraints, and adapt to changing requirements.  

  • Ability to quickly learn new systems, processes, and technical requirements.  

Preferred Qualifications 

  • Experience deploying images from an established United States Government Configuration Baseline, USGCB.  

  • Experience troubleshooting and configuring Microsoft 365 installations.  

  • IT technician certifications are preferred.  

Education Requirements 

  • Associate’s degree in Information Technology, Information Systems Management, Computer Science, or a related field from an accredited institution required.  

  • Relevant IT certifications may receive priority consideration.  

Work Environment 

This position is fully on-site supporting a Federal Government client. The role may require occasional remote or after-hours support based on client needs. 

Equal Employment Opportunity 

We are an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other legally protected status. 

Company Description

AXIS Management Group, LLC (AXIS), formed in 2008 with headquarters in McLean, VA, is a strategic consulting firm providing a range of integrated technical services and solutions to federal agencies and programs in Information Technology, Programmatic Support, and the Environmental/Health Sciences.