ZipRecruiter

Log In

1

It Help Desk Manager Jobs in Reston, VA (NOW HIRING)

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

Saturday - Wednesday 7:00 am - 3:30pm Responsibilities Include: • Manage and resolve Tier 1 ... years of help desk or IT support experience • Experience in a large law firm or other ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 ...

Integral

Help Desk Manager

Tysons Corner, VA

Bachelor's Degree with 5 years of experience in IT support * 2 years of support as a Help Desk Manager * ITIL v4 Certified * Secret Clearance Preferred: * Experience in implementing ITIL-based ...

ROCS

IT Help Desk Specialist

Arlington, VA

Manage multi-factor authentication (MFA) enrollment and access requests. * Support onboarding and ... of IT help desk or end-user support experience. * Working knowledge of Microsoft 365, Active ...

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 ...

Integral

Help Desk Manager

Tysons, VA · On-site

Bachelor's Degree with 5 years of experience in IT support * 2 years of support as a Help Desk Manager * ITIL v4 Certified * Secret Clearance Preferred: * Experience in implementing ITIL-based ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support ...

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support ...

KMRG LLC

IT Help Desk Specialist

Washington, DC · On-site

$108K - $125K/yr

Title: IT Help Desk Specialist Location: Washington, DC Schedule: Full-time, onsite Monday-Friday ... Manage help desk requests through CBO's ticketing system from intake through resolution * Support a ...

New

Steck Systems

IT Help Desk Specialist

Washington, DC · On-site

Required Experience * 7+ years of enterprise IT Help Desk/Desktop Support * Windows 10/11 ... Ivanti / KACE or equivalent endpoint management * Microsoft Office 365 * Hardware/software ...

New

next page

Showing results 1-20

All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Reston, VA

It Help Desk Manager information

See Reston, VA salary details

$40.6K

$90.2K

$141K

How much do it help desk manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for it help desk manager in Reston, VA is $90,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $110,300.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Reston, VA? The most popular types of It Help Desk jobs in Reston, VA are:
What cities near Reston, VA are hiring for It Help Desk Manager jobs? Cities near Reston, VA with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Reston, VA as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $90,230 per year, or $43.4 per hour.
Help Desk Manager

Help Desk Manager

Client Solution Architects

Washington, DC • On-site

Other

Posted 23 hours ago

Posted today

Job description

Help Desk Manager

Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite in the Washington DC area. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent upon award.

How Role Will Make An Impact:

  • Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 AM to 6:00 PM ET, Monday through Friday.
  • Incident Management & SLAs: Direct the triage, tracking, and resolution of approximately 450 monthly service requests and incidents using the DUSN (M) IT Ticket system. Enforce strict Service Level Agreements (SLAs), ensuring standard tickets are resolved within 4 hours and VIP tickets within 1 hour.
  • VIP Support Delivery: Maintain a current and accurate list of approximately 150 designated Very Important Persons (VIPs). Provide immediate, exceptional, and highly prioritized onsite support for high-ranking officials and executives.
  • Customer Satisfaction & Reporting: Conduct quarterly customer satisfaction surveys to evaluate help desk effectiveness. Compile performance metrics, training feedback, and survey results into Quarterly Status Reports (QSR) and Monthly Status Reports (MSR) for senior management review.
  • Enterprise Coordination & ACTR Oversight: Serve as the Assistant Customer Technical Representative (ACTR) to manage Next Generation Enterprise Network (NGEN/NGEN-R) services. Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems.
  • Desktop & Asset Management: Oversee comprehensive desktop support for hardware and peripherals. Manage an accurate inventory of non-NMCI assets, coordinate warranty services, execute technology refresh plans, and process software licensing requests.
  • Wireless Support Management: Direct technical support and inventory management for over 1,500 wireless devices. Develop processes to track billing and produce a Monthly Wireless Invoice Exception Recommendations Report detailing usage anomalies and charges.
  • Conference Room Operations: Manage operational, scheduling, and technical support for 12 conference rooms. Oversee audio-visual and video teleconferencing (VTC) systems, support high-visibility meetings, and draft Business Case Analyses (BCAs) to recommend capability upgrades.
  • Training & Onboarding: Facilitate informal and ad hoc functional training sessions for new employees on software, applications, and IT systems. Ensure all training attendance and effectiveness metrics are documented.
  • Resource & Budget Analysis: Monitor ongoing NGEN/NGEN-R resources to ensure IT operational requirements meet budget thresholds. Advise customers on available enterprise IT services and justify optional services based on emergent operational needs.

Requirements:

  • Clearance: Must possess and maintain an active Secret Clearance
  • 5 years of experience in IT support
  • ITIL v4 Certification

Physical Requirements:

  • Sit for extended periods of time and work at a computer workstation
  • Use hands and fingers to operate keyboards, mice, and other input devices
  • Communicate effectively, both verbally and in writing
  • Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust
  • Stand, walk, bend, or reach; Access equipment located in data centers, offices, or under desks
  • Lift and/or move equipment weighing up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).

Apply