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It Help Desk Manager Jobs in Reston, VA (NOW HIRING)

NeevSys Inc

Help Desk Manager

Rockville, MD · On-site

Help Desk Manager / Service Desk Lead Location: Silver Spring, MD, Hybrid Work Schedule: Monday ... Bachelor's degree in Information Technology, Computer Science, Information Systems, Health ...

Custom Software Systems, Inc.

Be Seen First

Tier 1 IT Help Desk Technician

Washington, DC · On-site

... management. * Troubleshoot Microsoft Office 365 applications, Outlook, Teams, and other standard ... Required Qualifications * 1-2 years of IT Help Desk, Desktop Support, or Technical Support ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

Explore Opportunities Today The Help Desk Manager is responsible for leading a multi-company IT support organization that provides responsive, consistent, and high-quality end-user support across ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

The IT Help Desk Specialist will be a key personnel position for the IT Help Desk Support Services contract, providing direct support by managing requests through the help desk ticketing system ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians ... years of IT support experience, with 4+ in managementBachelor's degree in IT or related ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Reston, VA

It Help Desk Manager information

See Reston, VA salary details

$40.6K

$90.2K

$141K

How much do it help desk manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for it help desk manager in Reston, VA is $90,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $110,300.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Reston, VA? The most popular types of It Help Desk jobs in Reston, VA are:
What cities near Reston, VA are hiring for It Help Desk Manager jobs? Cities near Reston, VA with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $90,230 per year, or $43.4 per hour.

IT Help Desk Support & Endpoint Administrator

Technomics, Inc.

Arlington, VA • On-site

Full-time

Re-posted 2 days ago

Job description

Job Summary:
Technomics, Inc. is a growing employee-owned decision analytics company that specializes in cost and economic analysis. They are seeking an IT Help Desk Support & Endpoint Administrator to serve as the primary point of contact for technical support requests, manage IT assets, and ensure compliance with corporate security policies.
Responsibilities:
• Serve as the primary point of contact for employee technical support requests and ensure timely resolution of help desk tickets in accordance with established IT service levels and support standards.
• Oversee laptop imaging, device provisioning, and patch management using tools such as Microsoft Intune and Microsoft Deployment Toolkit.
• Execute IT onboarding and offboarding processes including device setup, account configuration, and access management.
• Maintain accurate inventory of all IT assets including laptops, peripherals, and equipment lifecycle tracking.
• Support conference room technology, A/V systems, and employee peripherals to ensure reliable meeting and collaboration experiences.
• Maintain and support office printers, including routine maintenance, replacing toner cartridges in a timely manner, and troubleshooting common issues.
• Coordinate and execute desks and workstations for new hires, desk relocations, and office buildouts, including setting up monitors, peripherals, and programming desk phones.
• Create and maintain technical documentation, user guides, and help desk procedures to improve support efficiency and user self-service.
• Ensure endpoints remain compliant with corporate security policies including disk encryption, patching, and endpoint protection.
• Assist with remediation of endpoint vulnerabilities identified through security monitoring tools.
• Assist the IT Operations & Infrastructure Manager with device lifecycle management, system rollouts, and IT operational initiatives.
Qualifications:
Required:
• 2–5 years of experience in IT Help Desk, Desktop Support, or Endpoint Administration roles.
• Experience supporting Windows 11 environments and Microsoft 365 applications.
• Hands-on experience with device provisioning, laptop imaging, and endpoint management tools (e.g., Microsoft Intune or similar platforms).
• Experience with Active Directory user account management, including permissions and group administration.
• Ability to troubleshoot hardware, software, networking, and collaboration tools for both in-office and remote users.
• Experience using a ticketing/help desk platform
• Strong customer service and communication skills with the ability to support non-technical users.
• Ability to manage multiple support requests and prioritize issues effectively.
• Ability to obtain and maintain a U.S. Secret clearance.
Preferred:
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft 365 Certified
Company:
Technomics is a growing, employee-owned consulting firm that specializes in the exciting and challenging field of weapon system cost analysis. Founded in 1984, the company is headquartered in Santa Barbara, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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