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It Help Desk Intern Jobs in Reston, VA (NOW HIRING)

SDA Solutions LLC

IT Help Desk Technician

Triangle, VA · On-site

SDA Solutions LLC is looking for a motivated Service Desk Technician to perform Tier I functions for a DoD Federal Customer, located in Quantico, Va. This is in direct support of a recently awarded 5 ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services contract. This project will provide computer support specialists responsible for providing timely ...

Custom Software Systems, Inc.

Be Seen First

IT Help Desk Specialist

Washington, DC · On-site

Custom Software Systems, Inc. (CSS) is seeking an experienced IT Help Desk Specialist to support our client in Washington, DC. This is an excellent opportunity for a customer-focused IT professional ...

New

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

S2Technologies

Help Desk Specialist

Washington, DC

S2Technologies is seeking a Help Desk Specialist to provide handson IT support for AF/A10 users in a fastpaced, missionfocused environment. In this role, you will serve as the primary technical ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$69K - $95K/yr

Serve as the primary point of contact for end-user IT support, resolving daily help desk requests. • Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$69K - $95K/yr

S2Technologies is seeking a Help Desk Specialist to provide hands‑on IT support for AF/A10 users in a fast‑paced, mission‑focused environment. In this role, you will serve as the primary ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$55K - $60K/yr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA At NVR, our technology teams are at the forefront of innovation, delivering advanced tools and solutions ...

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It Help Desk Intern information

See Reston, VA salary details

$9

$18

$26

How much do it help desk intern jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for it help desk intern in Reston, VA is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.
What are the most commonly searched types of It Help Desk jobs in Reston, VA? The most popular types of It Help Desk jobs in Reston, VA are:
What are popular job titles related to It Help Desk Intern jobs in Reston, VA? For It Help Desk Intern jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching It Help Desk Intern jobs in Reston, VA look for? The top searched job categories for It Help Desk Intern jobs in Reston, VA are:
What cities near Reston, VA are hiring for It Help Desk Intern jobs? Cities near Reston, VA with the most It Help Desk Intern job openings:
It Help Desk Intern jobs near you
Infographic showing various It Help Desk Intern job openings in Reston, VA as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,728 per year, or $18.1 per hour.
IT Help Desk Technician

IT Help Desk Technician

SDA Solutions LLC

Triangle, VA • On-site

Full-time

Re-posted 24 days ago

Job description

SDA Solutions LLC is looking for a motivated Service Desk Technician to perform Tier I functions for a DoD Federal Customer, located in Quantico, Va. This is in direct support of a recently awarded 5 year network support contract effort. The candidate will provide Tier I administration functions in support of an enterprise service desk and enterprise directory team that currently supports over 6500 users worldwide.

Summary:

The Service Desk Technician is responsible for a full range of hands on support to the federal customer user base. Support includes software, hardware, server administration, handheld devices and mission applications support.

  • Provides on-site support to end users on a variety of issues.
  • Responds to trouble tickets
  • Successfully manages assigned tickets to closure
  • Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions
  • Follow-up with end users to provide status updates as per service level agreements (SLA's)
  • Support Tier II and Tier III engineering analysis initiatives when applicable

Location: Quantico,VA

Clearance: Secret Required

**Candidates without a secret clearance need not apply and will not be considered for hire.**

Education & Experience:

  • A Bachelor's Degree in a technical or business-related field
  • 1+ years? experience can be substituted for bachelor?s degree

Required Certifications:

  • Security + CE
  • Microsoft OS Certification

Apply