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It Help Desk Intern Jobs in Reston, VA (NOW HIRING)

Ábaco Strategy

Tier 1, 2 and 3 Help Desk Support

Fairfax, VA · On-site

$21 - $28.50/hr

We specialize in Process Improvement, IT Service Management, CMMI, PMBOK ® , Program/Project ... & II IT Help Desk support to end users in a micro processor-based networked environment. • Tier ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 ...

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 ...

ATG

Help Desk Specialist

Washington, DC · On-site

Help Desk Specialist Location: Ford House Office Building, 4th Floor 2nd and D Streets SW ... on Information Technology and Communications consulting, system engineering, integration ...

Chenega MIOS SBU

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

They are seeking a Tier 1 Help Desk Analyst to provide first-level support, troubleshoot issues, and maintain IT operations for their clients. Responsibilities : • Answering calls, executing ...

GDIT

Help Desk Program Manager

Washington, DC · On-site

$148K - $201K/yr

ITIL Management, IT Program Management, IT Service Management (ITSM) Certifications: None ... Our work depends on Help Desk Program Manager joining our team to bring professionalism and ...

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All JobsIt Help Desk Intern JobsIt Help Desk Intern Jobs in Reston, VA

It Help Desk Intern information

See Reston, VA salary details

$9

$18

$26

How much do it help desk intern jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for it help desk intern in Reston, VA is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.
What are the most commonly searched types of It Help Desk jobs in Reston, VA? The most popular types of It Help Desk jobs in Reston, VA are:
What are popular job titles related to It Help Desk Intern jobs in Reston, VA? For It Help Desk Intern jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching It Help Desk Intern jobs in Reston, VA look for? The top searched job categories for It Help Desk Intern jobs in Reston, VA are:
What cities near Reston, VA are hiring for It Help Desk Intern jobs? Cities near Reston, VA with the most It Help Desk Intern job openings:
It Help Desk Intern jobs near you
Infographic showing various It Help Desk Intern job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $37,728 per year, or $18.1 per hour.

Help Desk Specialist - Active Top Secret (TS) with SCI eligibility

S2Technologies

Washington, DC • On-site

Full-time

Re-posted 25 days ago

Job description

Position Title: Help Desk Specialist - Top Secret (TS) with SCI eligibility

Position Overview:

S2Technologies is seeking a Help Desk Specialist to provide handson IT support for AF/A10 users in a fastpaced, missionfocused environment. In this role, you will serve as the primary technical resource for troubleshooting workstations, network, and application issues; supporting cybersecurity and systems compliance; maintaining SharePoint and web content; and managing telecommunications, VTC systems, and IT assets. This position is ideal for a detailoriented IT professional with strong customer service skills and experience supporting secure DoD environments.

Position Responsibilities:

  • Serve as the primary point of contact for end-user IT support, resolving daily help desk requests. Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. Coordinate with the Communications Squadron to support system and network administration, configuration control, and system updates. Support cybersecurity and information assurance as the Cybersecurity Liaison (CSL), ensuring compliance with DoD and Air Force security policies. Help maintain secure communication and computer systems by following DoD standards that maintain Emissions Security-(EMSEC) and protect against unauthorized access. Update and maintain SharePoint sites and web-based tools. Provide support for phones, telecommunications equipment, and VTC systems, including scheduling and troubleshooting. Manage IT asset inventories, including equipment tracking, transfers, and turnins. Support records management and routine administrative tasks that keep workflows organized and compliant.

Position Requirements:

  • Minimum 1 year experience in IT help desk or system administration roles supporting defense or federal environments. Handson experience with configuration management, client systems support, and rolebased access control. Strong understanding of DoD cybersecurity standards, including the Risk Management Framework (RMF) and DISA security requirements. Ability to maintain secure systems and communications in accordance with DoD security policies and best practices. Proficiency with SharePoint administration, web content updates, and common collaboration tools. Experience supporting SIPR/NIPR workstations, VTC systems, telecommunications equipment, and related securenetwork technologies.

Required Security Clearance:

  • Top Secret (TS) with SCI eligibility

Required Certification(s):

  • DoD 8570 IAT-II certification required (e.g., Security+, CCNA-Sec).

Preferred Skills:

  • Additional certifications (Network+, A+, MSCA/MCSE) preferred.

Education:

  • Bachelor's degree in IT, Cybersecurity, Computer Science, or related field; OR Associate degree with 4 additional years of relevant experience; OR 6+ years directly relevant DoD help desk/admin experience.

S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.


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