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Help Desk Technician Jobs in Reston, VA (NOW HIRING)

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28.25/hr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA. In this position, you will provide Tier 1 support for our Microsoft Windows operating systems, Dell ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$55K - $60K/yr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA At NVR, our technology teams are at the forefront of innovation, delivering advanced tools and solutions ...

NVR Inc

Help Desk Technician

Reston, VA

$55K - $60K/yr

Summary As a Help Desk Technician, you will work independently and with a highly collaborative team to support the software and hardware needs of NVR. In this position, you will provide Tier 1 ...

Hirekeyz Inc

Senior Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Senior Help Desk Technician Location:Washington, DC 20005 (Onsite) Type: Full-Time Overview We are seeking a Senior Help Desk Technician to provide onsite IT support for a federal government client ...

Addison Group

Tier 1 Help Desk Technician

Washington, DC · On-site

$24 - $25/hr

Tier 1 Help Desk Technician Location: Washington DC Assignment Type: Contract to Hire Compensation: $24 - $25/hr Work Schedule: 9am - 5pm, Monday - Friday, Onsite Benefits: This position is eligible ...

Dexian DISYS

Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Technician Core Competencies: * Provide technical support to client end-user desktops, laptops with docking stations and mobile devices. This includes supporting a variety of enterprise ...

Dexian

Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Technician Core Competencies: * Provide technical support to client end-user desktops, laptops with docking stations and mobile devices. This includes supporting a variety of enterprise ...

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Help Desk Technician information

See Reston, VA salary details

$13

$24

$35

How much do help desk technician jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for help desk technician in Reston, VA is $24.47, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

What are some typical challenges Help Desk Technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

What are Help Desk Technicians?

Help Desk Technicians are IT professionals who provide technical support and troubleshooting assistance to users experiencing issues with computer hardware, software, networks, or other technology. They typically serve as the first point of contact for customers or employees seeking help with technical problems. Their responsibilities include diagnosing issues, guiding users through solutions, escalating complex problems, and ensuring that systems run smoothly. Help Desk Technicians need strong communication skills, technical knowledge, and patience to effectively resolve user concerns.

What Is a Help Desk Technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

More about Help Desk Technician jobs
What are the most commonly searched types of Help Desk Technician jobs in Reston, VA? The most popular types of Help Desk Technician jobs in Reston, VA are:
What are popular job titles related to Help Desk Technician jobs in Reston, VA? For Help Desk Technician jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Help Desk Technician jobs in Reston, VA look for? The top searched job categories for Help Desk Technician jobs in Reston, VA are:
What cities near Reston, VA are hiring for Help Desk Technician jobs? Cities near Reston, VA with the most Help Desk Technician job openings:
Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Reston, VA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,891 per year, or $24.5 per hour.

Help Desk Technician

Planet Depos

Rockville, MD

$24.04 - $27/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Description

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting problems through diagnostic tests and remote access to computers. They assist in coordinating PC hardware, software and peripheral installations, and upgrades. In addition, they provide support for telephony, operational activities, and other technologies, as directed. They must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed? to deal with demanding customers.

HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS:

  • Provide phone and helpdesk support for local and off-site employees.
  • Diagnose system errors and other issues.
  • Follow-up with employees to ensure issues are resolved.
  • Assist with the onboarding and training of new employees.
  • Set up new employee accounts and delete terminated employee accounts.
  • Manage helpdesk tickets in a timely manner.
  • Utilize ticket tracking system to document all support incidents. 
  • Assist with maintaining inventory of hardware, software and support assets. 
  • Responsible for assisting employees with PC's, mobile devices, printers, and related equipment (monitor, keyboard, mouse, hard drives, etc).
  • Support software applications, including troubleshooting programs, testing, and applying new software releases.
  • A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.)
  • Meet SLA's, KPI's and Metrics as defined.
  • Primary onsite work at the Rockville Md. Office to assist in supporting the company's physical office (e.g., connections for employees' workstations and phones, wireless access points, routers, computer server room, etc.).
  • Possible additional travel may be required to satellite PD offices in the DMV area.
  • Possible after-hours/weekend work.
  • Ability to lift up to 50lbs
  • Perform other duties as assigned.

HELP DESK TECHNICIAN LOCATION:

Rockville, MD

HELP DESK TECHNICIAN SHIFT:

9:00am - 5:00pm EST Monday - Friday

HELP DESK TECHNICIAN COMPENSATION:

$24.04 - $27.00 per hour

BENEFITS:

  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Life Insurance
  • Voluntary Long Term Disability
  • PTO
  • Paid Holidays
  • 401(k)
  • Employee Assistance Program (EAP)
  • Maternity Leave

Requirements

Minimum of 2 years' experience in Information Technology, specifically in user support for hardware/software problems. Good understanding of computer systems? mobile devices? and other tech products. Ability to diagnose and solve basic technical issues. Must have great attention to detail and excellent verbal and written communication skills. Must be motivated, organized, and work well under pressure. Must be able to work well without direct supervision. Must have a strong sense of urgency and ability to prioritize. Ability to lift up to 50lbs Strong Background In: Microsoft Active Directory Active Directory User Management Group Policy Management NTFS Permissions Office 365 and Azura cloud services Intune Management Conditional Access Policies Privileged Identity Management Office 2010 and above Required EOE M/F/D/V

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