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Independent Contractor Help Desk Technician Jobs in Reston, VA

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

Chenega MIOS

Help Desk Technician

Alexandria, VA · On-site

$21.25 - $28.75/hr

Req ID: 41811 Summary Help Desk Technician Ft Belvoir, VA Are you ready to enhance your skills and ... contractor shall schedule rooms and connections and operate VTC equipment on a needed basis.

New

Chenega Corporation

Help Desk Technician

Alexandria, VA

$19.50 - $26.25/hr

Summary Help Desk Technician Ft Belvoir, VA Are you ready to enhance your skills and build your ... contractor shall schedule rooms and connections and operate VTC equipment on a needed basis.

New

Hirekeyz Inc

Senior Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Senior Help Desk Technician Location:Washington, DC 20005 (Onsite) Type: Full-Time Overview We are ... Ability to work independently in an onsite support role Preferred Qualifications * Bachelor ...

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All JobsIndependent Contractor Help Desk Technician JobsIndependent Contractor Help Desk Technician Jobs in Reston, VA

Independent Contractor Help Desk Technician information

See Reston, VA salary details

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How much do independent contractor help desk technician jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for independent contractor help desk technician in Reston, VA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is an independent contractor help desk technician?

An Independent Contractor Help Desk Technician provides technical support to businesses or clients on a contract basis rather than as a full-time employee. They troubleshoot hardware, software, and network issues remotely or on-site, ensuring systems run efficiently. As independent contractors, they manage their own schedules, clients, and business operations. This role requires strong problem-solving skills, IT knowledge, and customer service abilities.

What does an independent contractor help desk technician do?

As an Independent Contractor Help Desk Technician, your daily tasks often include responding to client support tickets, diagnosing and resolving technical issues remotely, and providing clear instructions or documentation to end users. You may also be responsible for escalating complex problems to higher-level technicians or coordinating with client IT teams to implement solutions. Because this role is typically remote and project-based, you will need to manage your workload independently and ensure prompt, professional communication with clients. Successfully handling these responsibilities helps ensure high client satisfaction and can lead to more contract opportunities.

What skills and qualifications are needed to thrive as an independent contractor help desk technician?

To excel as an Independent Contractor Help Desk Technician, you need strong troubleshooting abilities, technical expertise in computer hardware and software, and relevant experience or an IT-related certification. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow, Zendesk, or Microsoft Office Suite is commonly required. Exceptional communication, time management, and problem-solving skills set top performers apart, especially when working remotely or with diverse clients. These skills are crucial for delivering timely technical support, maintaining client satisfaction, and managing multiple assignments independently.

What are the most commonly searched types of Help Desk Technician jobs in Reston, VA?

The most popular types of Help Desk Technician jobs in Reston, VA are:

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For Independent Contractor Help Desk Technician jobs in Reston, VA, the most frequently searched job titles are:

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The top searched job categories for Independent Contractor Help Desk Technician jobs in Reston, VA are:

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Independent Contractor Help Desk Technician jobs near you
Infographic showing various Independent Contractor Help Desk Technician job openings in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 66% In-person, and 34% Remote job distribution, with an average salary of $50,189 per year, or $24.1 per hour.

Help Desk Technician

Planet Depos

Rockville, MD

$24.04 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Description

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting problems through diagnostic tests and remote access to computers. They assist in coordinating PC hardware, software and peripheral installations, and upgrades. In addition, they provide support for telephony, operational activities, and other technologies, as directed. They must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed? to deal with demanding customers.


HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS:

  • Provide phone and helpdesk support for local and off-site employees.
  • Diagnose system errors and other issues.
  • Follow-up with employees to ensure issues are resolved.
  • Assist with the onboarding and training of new employees.
  • Set up new employee accounts and delete terminated employee accounts.
  • Manage helpdesk tickets in a timely manner.
  • Utilize ticket tracking system to document all support incidents. 
  • Assist with maintaining inventory of hardware, software and support assets. 
  • Responsible for assisting employees with PC's, mobile devices, printers, and related equipment (monitor, keyboard, mouse, hard drives, etc).
  • Support software applications, including troubleshooting programs, testing, and applying new software releases.
  • A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.)
  • Meet SLA's, KPI's and Metrics as defined.
  • Primary onsite work at the Rockville Md. Office to assist in supporting the company's physical office (e.g., connections for employees' workstations and phones, wireless access points, routers, computer server room, etc.).
  • Possible additional travel may be required to satellite PD offices in the DMV area.
  • Possible after-hours/weekend work.
  • Ability to lift up to 50lbs
  • Perform other duties as assigned.

HELP DESK TECHNICIAN LOCATION:

Rockville, MD


HELP DESK TECHNICIAN SHIFT:

9:00am - 5:00pm EST Monday - Friday


HELP DESK TECHNICIAN COMPENSATION:

$24.04 - $27.00 per hour


BENEFITS:

  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Life Insurance
  • Voluntary Long Term Disability
  • PTO
  • Paid Holidays
  • 401(k)
  • Employee Assistance Program (EAP)
  • Maternity Leave

Requirements

Minimum of 2 years' experience in Information Technology, specifically in user support for hardware/software problems. Good understanding of computer systems? mobile devices? and other tech products. Ability to diagnose and solve basic technical issues. Must have great attention to detail and excellent verbal and written communication skills. Must be motivated, organized, and work well under pressure. Must be able to work well without direct supervision. Must have a strong sense of urgency and ability to prioritize. Ability to lift up to 50lbs Strong Background In: Microsoft Active Directory Active Directory User Management Group Policy Management NTFS Permissions Office 365 and Azura cloud services Intune Management Conditional Access Policies Privileged Identity Management Office 2010 and above Required EOE M/F/D/V

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