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It Help Desk Jobs in Reston, VA (NOW HIRING)

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and ...

ROCS

IT Help Desk Specialist

Arlington, VA

We are seeking an IT Help Desk Specialist to provide technical support and ensure the smooth operation of our organization's technology environment. This role serves as the first point of contact for ...

EIGENNET LLC

Be Seen First

IT Help Desk Specialist

Washington, DC · On-site

$70K - $85K/yr

Job Title: IT Help Desk Specialist (Journeyman Computer Support Specialist) Employment Type: Full-Time with Benefits Customer Agency: Congressional Budget Office (CBO) - Information Resources ...

New

EIGENNET LLC

Be Seen First

IT Help Desk Specialist

Washington, DC · On-site

$70K - $85K/yr

Job Title: IT Help Desk Specialist (Journeyman Computer Support Specialist) Employment Type: Full-Time with Benefits Customer Agency: Congressional Budget Office (CBO) - Information Resources ...

New

KMRG LLC

IT Help Desk Specialist

Washington, DC · On-site

$108K - $125K/yr

Title: IT Help Desk Specialist Location: Washington, DC Schedule: Full-time, onsite Monday-Friday Salary: $108,000 - $125,000 We are seeking an experienced IT Help Desk Specialist to support the ...

New

Eigennet LLC

IT Help Desk Specialist

Washington, DC · On-site

Eigennet LLC is seeking two IT Help Desk Specialists to support a federal contract opportunity with the Congressional Budget Office (CBO). The role involves providing enterprise-level technical ...

New

CTC

IT Help Desk Specialist- 3631673

Washington, DC · On-site

Computer Technologies Consultants (CTC) is seeking an IT Help Desk Specialist to support the Congressional Budget Office (CBO) in Washington, DC. With offices in Washington DC and San Diego, CA, CTC ...

New

E Logic

IT Help Desk Specialist

Washington, DC · On-site

$60K/yr

E-logic is seeking two experienced, high-performing IT Help Desk Specialists to join our team in supporting the Congressional Budget Office - CBO. You will serve as the advanced, front-line technical ...

New

CTC

IT Help Desk Specialist- 3631673

Washington, DC · On-site

Computer Technologies Consultants (CTC) is seeking an IT Help Desk Specialist to support the Congressional Budget Office (CBO) in Washington, DC. The role involves providing advanced IT support, ...

New

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services contract. This project will provide computer support specialists responsible for providing timely ...

New

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Reston, VA

It Help Desk information

See Reston, VA salary details

$13

$24

$35

How much do it help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for it help desk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

Is helpdesk a good entry-level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional, and why are they important?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 a day include specialized IT roles such as senior IT consultants, cybersecurity experts, and cloud architects, often requiring advanced certifications and extensive experience. These roles typically involve consulting, project management, or technical leadership in high-demand industries and may be project-based or commission-driven.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT help desk do?

An IT help desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote tools to ensure smooth IT operations.

What jobs pay 4000 a week without a degree?

In IT help desk roles, earning $4,000 a week typically requires extensive experience, specialized skills, or certifications such as CompTIA or Cisco. High-paying positions may involve senior support, network administration, or cybersecurity tasks, often with long hours or freelance contracts, but such earnings are uncommon without formal education or significant expertise.

What are IT Help Desk professionals?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are the most commonly searched types of It Help Desk jobs in Reston, VA? The most popular types of It Help Desk jobs in Reston, VA are:
What job categories do people searching It Help Desk jobs in Reston, VA look for? The top searched job categories for It Help Desk jobs in Reston, VA are:
What cities near Reston, VA are hiring for It Help Desk jobs? Cities near Reston, VA with the most It Help Desk job openings:
It Help Desk jobs near you
IT Help Desk Technician

IT Help Desk Technician

ford agency

Washington, DC

$51K - $82K/yr

Full-time

Posted 25 days ago

Job description

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and collaborate with engineering teams to find actionable solutions. This is a terrific opportunity for an individual with at least 2 years of IT support experience who's looking to continue to grow alongside IT professionals!

Available shifts: Wednesday - Sunday 3:30pm - 12:00 am; Saturday-Monday 11:30pm - 1:00pm; Saturday - Wednesday 7:00 am - 3:30pm

Responsibilities Include:
• Manage and resolve Tier 1 service desk request
• Track and resolve service tickets in a timely manner
• Keep up to date with firm's applications, Microsoft 365, and other documentation systems
• Monitor incidents to identify trends, determine cause, and work with technical teams to find solutions
Qualifications Include:
• Bachelor's Degree in IT or Computer Science
• 2+ years of help desk or IT support experience
• Experience in a large law firm or other professional services firm highly preferred
• Experience maintaining and supporting Windows 11, Microsoft 365 applications, and mobile devices
• Excellent interpersonal and communication skills

Compensation:
• $51,000 - $82,000 annually

Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.

The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.

To see more open positions available through The Ford Agency, please check out our website at www.ford-agency.com.