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TechJr Inc

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Helpdesk Technician Tier 2 Support

Pensacola, FL · On-site

$19 - $25.50/hr

IT Support Technician - Level 2 / Helpdesk Support Company: TechJr.com Location: Pensacola, FL Position Type: Full-Time Schedule: Monday-Friday, 7:00 AM start time Benefits: 401(k) with up to 4% ...

Global Data Systems

Help Desk Support Technician

Lafayette, LA · On-site

$19 - $25.75/hr

... helpdesk support personnel that have good communication skills and experience in network troubleshooting in the Lafayette area. Qualifications ESSENTIAL JOB FUNCTIONS Provide superior customer ...

Global Data Systems

Help Desk Support Technician

Lafayette, LA · On-site

$19 - $25.75/hr

... helpdesk support personnel that have good communication skills and experience in network troubleshooting in the Lafayette area. Qualifications ESSENTIAL JOB FUNCTIONS Provide superior customer ...

Wunderlich-Malec

Help Desk Support

Hopkins, MN · Hybrid

$55K - $75K/yr

Wunderlich-Malec Engineering is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States - we have an IT Helpdesk Support Specialist ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical expertise and advanced troubleshooting to resolve complex software, hardware, or network-related issues ...

Wunderlich-Malec

Help Desk Support

Hopkins, MN · On-site

$55K - $75K/yr

Wunderlich-Malec Engineering is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States - we have an IT Helpdesk Support Specialist ...

Linxup

Helpdesk Associate

Chesterfield, MO · On-site

$18.25 - $24.75/hr

ABOUT THE POSITION This role is a specialized form of helpdesk support in which service and ... technical skills are used to focus on what is best for the customer. The Helpdesk Associate serves ...

TekSynap

Helpdesk Specialist

Albuquerque, NM

... helpdesk support to keeps systems functioning. * Installation, configuration, maintenance and ... Provide high-level technical assistance and customer support in the operations and maintenance of ...

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How much do helpdesk support jobs pay per hour?

As of May 30, 2026, the average hourly pay for helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Support professional, and why are they important?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by Helpdesk Support professionals, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What are Helpdesk Support professionals?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

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What are the most commonly searched types of Helpdesk Support jobs? The most popular types of Helpdesk Support jobs are:
Who are the top companies hiring for Helpdesk Support jobs? The top employers for Helpdesk Support jobs are:
What states have the most Helpdesk Support jobs? States with the most job openings for Helpdesk Support jobs include:
Helpdesk Support jobs near you
Helpdesk Technician Tier 2 Support

Helpdesk Technician Tier 2 Support

TechJr Inc

Pensacola, FL • On-site

$19 - $25.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

IT Support Technician – Level 2 / Helpdesk Support

Company: TechJr.com
Location: Pensacola, FL
Position Type: Full-Time
Schedule: Monday–Friday, 7:00 AM start time
Benefits: 401(k) with up to 4% company match, Healthcare PPO options, flexible time off, paid holidays, and training opportunities

About TechJr.com

TechJr.com is a managed IT, cybersecurity, networking, and low-voltage support company serving businesses across the Gulf Coast. We support dental offices, professional businesses, and growing organizations that rely on dependable technology every day.

We are looking for a motivated and accountable Level 2 IT Support Technician who can help keep tickets moving, support clients onsite and remotely, document work clearly, and take ownership of day-to-day IT issues.

Position Summary

The Level 2 IT Support Technician will handle helpdesk tickets, onsite service calls, workstation setups, network troubleshooting, Microsoft 365 support, basic server/domain tasks, backup checks, RMM alerts, and recurring support for dental and professional office clients.

This role will work with senior staff when escalation is needed, but the goal is for this person to resolve most common IT issues independently and communicate clearly with clients and internal team members.

Key Responsibilities

  • Respond to helpdesk tickets by phone, email, remote support, and onsite visits
  • Support Windows desktops, laptops, printers, scanners, and common business applications
  • Set up new workstations, user accounts, Microsoft 365 accounts, and basic permissions
  • Troubleshoot switches, Wi-Fi, firewalls, DHCP, DNS, VPN, and general connectivity issues
  • Assist with basic Active Directory, domain, Windows Server, and backup-related tasks
  • Support dental offices and other professional businesses with recurring IT needs
  • Monitor RMM alerts, patching issues, backup alerts, and security notifications
  • Assist with cybersecurity tools, MFA, endpoint protection, and security best practices
  • Document all work clearly in tickets, including time entries, next steps, products used, and completion notes
  • Help clean up client documentation, device records, passwords, and network information
  • Escalate issues properly with clear notes and troubleshooting steps already completed

Ideal Candidate

The right person for this role is dependable, organized, professional, and willing to learn. We need someone who can work through tickets without constant follow-up and who does not push work onto others.

You should be comfortable working with office managers, doctors, business owners, and internal staff. You should also be comfortable using AI tools, automation, and modern support platforms to work more efficiently as the technology industry continues to change.

Required Skills

  • 2+ years of IT support, MSP, helpdesk, or field technician experience
  • Windows 10/11 troubleshooting
  • Microsoft 365 user and email support
  • Basic Active Directory and domain knowledge
  • Printer, scanner, and workstation troubleshooting
  • Basic firewall, switch, VLAN, Wi-Fi, VPN, DNS, and DHCP troubleshooting
  • Experience with remote support tools and RMM platforms
  • Strong written documentation skills
  • Valid driver’s license and reliable transportation

Bonus Skills

Experience with any of the following is a plus:

  • Network+
  • SonicWall firewalls
  • UniFi networking
  • ConnectWise
  • N-able RMM or backup tools
  • Windows Server or Hyper-V
  • Backup software
  • Cybersecurity tools

Schedule and Benefits

This is a full-time position based in Pensacola, FL. The workday starts at 7:00 AM, Monday through Friday. Occasional after-hours or weekend work may be required for projects, maintenance windows, or emergencies.

Benefits include:

  • Competitive pay based on experience
  • 401(k) with company match up to 4%
  • Healthcare PPO plan options
  • Flexible time off
  • Paid holidays
  • Training and growth opportunities
  • Stable work environment with long-term client relationships

How to Apply

Please send your resume and a short note about your IT experience.

Include:

  • Current IT experience
  • MSP, helpdesk, or field support background
  • Microsoft 365 experience
  • Networking, firewall, server, or dental software experience
  • Desired pay range
  • Availability to start

Company Description

TechJr.com is a Pensacola-based managed IT, cybersecurity, networking, and low-voltage support company serving businesses across the Gulf Coast. We provide day-to-day IT support, onsite service, Microsoft 365 support, network management, cybersecurity tools, backup monitoring, workstation deployments, and professional technology support for dental offices, healthcare practices, and other small to mid-sized businesses.
Our team supports clients both remotely and onsite, with a strong focus on clear communication, dependable service, clean documentation, and long-term client relationships. In addition to managed IT services, TechJr also has an in-house low-voltage division that handles structured cabling, Wi-Fi, cameras, access control, alarms, and other technology infrastructure projects.
TechJr is a growing company looking for dependable, accountable team members who take ownership of their work, communicate professionally with clients, and are willing to learn as technology changes. We value people who can follow processes, document clearly, solve problems, and help keep our clients’ businesses running smoothly.