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Helpdesk Support Jobs (NOW HIRING)

ALMO CORP

Help Desk Support

Philadelphia, PA

$19 - $25.75/hr

Serve as first line helpdesk and network support on computer software applications and platforms and computer/phone hardware. Perform service restoration, troubleshoot problems and work to resolve ...

Optima Tax Relief

Helpdesk Technician

Santa Ana, CA

$18/hr

Optima's Information Technology (IT) Department is vital in supporting Optima's personnel company ... The Helpdesk team is a vital part of our company, and as part of that team you will be providing ...

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Helpdesk Support information

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$12

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$33

How much do helpdesk support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is helpdesk a good entry level IT job?

Helpdesk support is commonly considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical skills such as using ticketing systems and remote support tools. It often serves as a stepping stone to more advanced IT roles and may require certifications like CompTIA A+.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

What is a helpdesk support role?

A helpdesk support role involves assisting users with technical issues related to hardware, software, and network systems. Support staff troubleshoot problems, provide solutions, and often use tools like ticketing systems to track and resolve issues efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, allowing Helpdesk Support professionals to focus on more complex issues. However, AI tools complement rather than replace human support, and skilled technicians are still essential for handling nuanced or escalated problems that require critical thinking and customer interaction.

What are some common challenges faced by Helpdesk Support professionals, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What jobs pay 4000 a week without a degree?

Helpdesk Support roles typically do not pay $4,000 a week without specialized experience or certifications. High-paying jobs that can reach this level without a degree often include skilled trades like commercial driving, sales, or certain tech roles such as freelance IT consulting, which require relevant skills and experience rather than formal education.

What are Helpdesk Support professionals?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as a Helpdesk Support professional, and why are they important?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.
More about Helpdesk Support jobs
What cities are hiring for Helpdesk Support jobs? Cities with the most Helpdesk Support job openings:
What are the most commonly searched types of Helpdesk Support jobs? The most popular types of Helpdesk Support jobs are:
Who are the top companies hiring for Helpdesk Support jobs? The top employers for Helpdesk Support jobs are:
What states have the most Helpdesk Support jobs? States with the most job openings for Helpdesk Support jobs include:
Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in the United States as of July 2026, with employment types broken down into 42% Locum Tenens, 45% Full Time, 6% Part Time, 1% Contract, and 6% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Helpdesk Support Specialist

IT Helpdesk Support Specialist

Stockdale Capital Partners

Los Angeles, CA

Full-time

Re-posted 17 days ago

Job description

About Us:


Stockdale Capital Partners is avertically-integratedreal estateprivate equity firm investing across asset classes nationally. We are seeking an enthusiastic IT Helpdesk Support Specialist to join our growing team.


Responsibilities:


  • Provide IT helpdesk support to company employees.
  • Diagnose, troubleshoot, andmaintainWindows 10/11 computers running Microsoft Office 365.
  • Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
  • Assistusers with remote support for technical issues.
  • Monitor and respond to tickets within the company's IT ticketing system.
  • Maintain IDF rooms and IT equipment in clean condition.
  • Providetechnical guidance to end-users on IT tools, systems, and processes.
  • Continuouslyidentifyand recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
  • Help write andmaintainIT knowledgebase documentation.
  • Monitor and manage IT assets,maintainingaccurateinventoryrecordsandaddressinghardware and software needs proactively.
  • Monitor and manage company vendors and IT services
  • Assistwith cyber security remediation efforts, including patching vulnerabilities and enforcing information security best practices.
  • Travel to other officelocationsincluding out of state when requested.


Preferred Experience and Skills:


  • Proven experience in providing technical support in an IT environment.
  • Proficiencywith Office 365 applications.
  • Strong knowledge of Windows 10/11 operating systems.
  • Experience with ConnectWise Automate Ticketing system or similar platforms is notrequiredbut preferred.
  • Capable of troubleshooting and replacing computer hardware.
  • Experience with video conferencing tools (MS Teams and Zoom).
  • Familiarity with VOIP systems (Zoom phones)
  • Patching and mounting network equipment on racks.
  • Familiarity with Microsoft Entra/Intune
  • Some knowledge of Audio/Visual systems and security cameras.


Key Attributes:


  • Strong problem-solving skills and attention to detail.
  • Ability to manage multiple tasks and priorities effectively.
  • Excellent communication and interpersonal skills.
  • A proactive and customer-focused approach to IT support.
  • Ability to lift equipment and boxes as needed.
  • Must haveownreliable transportation.


Why Join Us?


  • Competitive salary based on experience.
  • Opportunity to work in a collaborative environment.
  • Gain experience with diverse IT systems and tools.
  • Be part of a team dedicated to delivering high-quality IT services.

Apply