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Helpdesk Support Jobs (NOW HIRING)

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI · On-site

$19.25 - $26/hr

Matt Hoye Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure. Once a part of the team, you will ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical expertise and advanced troubleshooting to resolve complex software, hardware, or network-related issues ...

Adams Clinical

Helpdesk Specialist

Dallas, TX · On-site

$60K - $65K/yr

In this role, you report directly to the Senior IT Operations Manager and provide tier 1 Helpdesk support to a 350-person operation across six locations, with DeSoto as your primary focus. You'll ...

Adams Clinical

Helpdesk Specialist

Dallas, TX · On-site

$60K - $65K/yr

In this role, you report directly to the Senior IT Operations Manager and provide tier 1 Helpdesk support to a 350-person operation across six locations, with DeSoto as your primary focus. You'll ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

Nightwing is supporting a U.S. Government customer to provide support for onsite incident response ... Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ...

Resource Logistics

Desktop Support

Tampa, FL · On-site

Service Desk Analyst/ IT Helpdesk Support role Mode : Contract (6+ Months) Locations: Tampa, FL / Oklahoma City, Oklahoma / Tampa, FL / Syracuse, NY / Troy, New York / Midland, Texas. Northborough ...

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Helpdesk Support information

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How much do helpdesk support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is helpdesk support?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as helpdesk support?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by helpdesk support, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

Is helpdesk support a good entry-level IT job?

Helpdesk support is commonly considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to advance into more specialized IT roles.
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Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Helpdesk Technician

Mount Pleasant, WI • On-site

Foxconn WI
See more jobs at Foxconn WIexternal

$19.25 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Helpdesk Technician
Department: Data Center Service
Employment Type: Full Time
Location: SMC
Reporting To: Matt Hoye
Description
FII USA, Inc., a Foxconn Technology Group Company, is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure. Once a part of the team, you will be responsible for a wide variety of tasks within the IT Department in an office environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.
The Helpdesk Technician will resolve end-user technical issues, manage system configurations, and maintain IT equipment while assisting the IT Department as needed.
Responsibilities
  • Resolve end-user technical issues and support requests
  • Install and configure approved software applications
  • Manage and support MDM systems and Active Directory
  • Image and deploy laptops and desktops
  • Maintain IT inventory and documentation
  • Support conference room equipment and printers
  • Monitor and resolve network connectivity issues
  • Provide scheduled rotating shift coverage (1st, 2nd, and 3rd shift)
  • Other duties as assigned.

Qualifications
  • Associate's degree in IT or related field OR 2+ years of helpdesk support experience required
  • Experience with Active Directory, MDM systems, and networking protocols preferred
  • Must be able to lift and move equipment up to 30 pounds and stand/sit for 8+ hours.

Reasons you should work for us:
  • Comprehensive benefits package including medical, dental, and vision insurance coverage.
  • Basic life insurance and short-term disability coverage provided by employer.
  • Supplemental life insurance and long-term disability coverage options available.
  • 401K with employer contribution.
  • Personal, Vacation, and Holiday paid time off for all full-time employees.
  • Onsite Aurora Health & Wellness Center available for all employees.
  • Employees are continuously encouraged to learn and grow their careers in smart manufacturing.

Apply