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Entry Level Helpdesk Jobs in Ohio (NOW HIRING)

Sixth City Innovations

Be Seen First

Entry Level Marketing Assistant

Cleveland, OH · On-site

$1.3K - $1.7K/wk

If so, Sixth City is hiring an Entry Level Marketing Assistant to join our growing team in ... Help generate leads and increase customer interest in client products and services * Represent ...

Allstate Exteriors

Entry Level Sales

London, OH

$250K/yr

Entry Level Sales Position (Entry Level Sales, Year 1 Earn Up To $75k With An Opportunity To Become ... No problem! We provide thorough training and continuous support to help you succeed and grow.

Allstate Exteriors

Entry Level Sales

London, OH · On-site

$75K - $250K/yr

Entry Level Sales Position (Entry Level Sales, Year 1 Earn Up To $75k With An Opportunity To Become ... No problem! We provide thorough training and continuous support to help you succeed and grow.

Allstate Exteriors

Entry Level Sales

London, OH · On-site

$75K - $250K/yr

Entry Level Sales Position (Entry Level Sales, Year 1 Earn Up To $75k With An Opportunity To Become ... No problem! We provide thorough training and continuous support to help you succeed and grow.

Synergy Sales Inc

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Entry Level Sales Representative

Springfield, OH · On-site

$1.0K - $1.6K/wk

We are actively hiring an Entry Level Sales Representative to work face-to-face with customers in ... In this role, you'll meet with residents, introduce current promotions, answer questions, and help ...

Synergy Sales Inc

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Entry Level Sales Representative

Springfield, OH · On-site

$1.0K - $1.6K/wk

We are actively hiring an Entry Level Sales Representative to work face-to-face with customers in ... In this role, you'll meet with residents, introduce current promotions, answer questions, and help ...

All American Roof Pros

Entry Level Sales

Medina, OH · On-site

$52K - $120K/hr

All American Roof Pros - Entry Level Sales Rep Industry: Roofing Job Type: Full-Time Salary Range ... This role is centered on helping homeowners understand their options for roofing, siding, windows ...

All American Roof Pros

Entry Level Sales

Mansfield, OH · On-site

$52K - $120K/hr

All American Roof Pros - Entry Level Sales Rep Industry: Roofing Job Type: Full-Time Salary Range ... This role is centered on helping homeowners understand their options for roofing, siding, windows ...

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All JobsHelpdesk JobsEntry Level Helpdesk JobsEntry Level Helpdesk Jobs in Ohio

Entry Level Helpdesk information

See Ohio salary details

$12

$22

$32

How much do entry level helpdesk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for entry level helpdesk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What are the key skills and qualifications needed to thrive as an Entry Level Helpdesk Technician, and why are they important?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are entry level helpdesk jobs?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.
What are the most commonly searched types of Helpdesk jobs in Ohio? The most popular types of Helpdesk jobs in Ohio are:
What cities in Ohio are hiring for Entry Level Helpdesk jobs? Cities in Ohio with the most Entry Level Helpdesk job openings:
Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Ohio as of July 2026, with employment types broken down into 1% Locum Tenens, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.
Entry Level Helpdesk Technician I

Entry Level Helpdesk Technician I

Medical Service Company

Cleveland, OH

$20 - $27.21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Medical Service Company rating

5.0

Company rating: 5.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).

MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!
We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
  • Competitive Pay
  • Advancement Opportunities
  • Medical, Dental amp; Vision Insurance
  • HSA Account w/Company Contribution
  • Pet Insurance
  • Company provided Life and AD amp;D insurance
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement Program
  • Employee Assistance Program (EAP)
  • Employee Referral Bonus Program
  • Social Recognition Program
  • Employee Engagement Opportunities
  • CALM App
  • 401k (with a matching program) / Roth IRA
  • Company Discounts
  • Payactiv/On-Demand Pay
  • Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
General: Provide first-level support to users by researching and answering questions; resolving problems; providing resources. Provide Helpdesk support to staff on all company supported applications. The successful candidate will troubleshoot computer problems. Assist with ensuring the network is maintained using best-practices and is secure and efficient. Assist with basic E-Commerce order fulfillment functions.
Responsibilities and Duties:
  • Responds to help desk requests via telephone, e-mail, and helpdesk system and responds to basic customer inquiries to ensure customer needs are met.
  • Assists customers in resolving basic technical problems by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
  • Support the company’s internal computing infrastructure, including all network and workstation hardware, software, and physical connections, ensuring network is secure and efficient.
  • Logs and tracks inquiries using a helpdesk management database and maintains history records and related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
  • Coordinates daily processing of E-Commerce orders with various vendors.
  • Provides other E-Commerce Technical assistance as needed.
  • Miscellaneous assignments/projects as needed.
Qualifications:
  • Education
    • High School Diploma or G.E.D
    • One or more years training in Computer Support.
    • A+, N+, or Microsoft Certifications a plus.
  • Experience/Knowledge/Skills/Physical Requirements:
    • 1-2 years of technical or customer support experience
    • Intermediate knowledge of Microsoft PC operating systems and office productivity tools.
    • Experience working with technical products and operating systems.
    • Experience with solving computer-related problems.
    • Experience working with Helpdesk systems (ManageEngine experience a plus).
    • Communications skills.
    • Customer focused, Friendly, and Approachable.
    • Ability to work in a team environment.

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