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Entry Level Helpdesk Jobs in Ohio (NOW HIRING)

Allstate Exteriors

Entry Level Sales

London, OH · On-site

$75K - $250K/yr

Entry Level Sales Position (Entry Level Sales, Year 1 Earn Up To $75k With An Opportunity To Become ... No problem! We provide thorough training and continuous support to help you succeed and grow.

Allstate Exteriors

Entry Level Sales

London, OH · On-site

$75K - $250K/yr

Entry Level Sales Position (Entry Level Sales, Year 1 Earn Up To $75k With An Opportunity To Become ... No problem! We provide thorough training and continuous support to help you succeed and grow.

Allstate Exteriors

Entry Level Sales

London, OH

$250K/yr

Entry Level Sales Position (Entry Level Sales, Year 1 Earn Up To $75k With An Opportunity To Become ... No problem! We provide thorough training and continuous support to help you succeed and grow.

Synergy Sales Inc

Be Seen First

Entry Level Sales Representative

Springfield, OH · On-site

$1.0K - $1.6K/wk

We are actively hiring an Entry Level Sales Representative to work face-to-face with customers in ... In this role, you'll meet with residents, introduce current promotions, answer questions, and help ...

Synergy Sales Inc

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Entry Level Sales Representative

Springfield, OH · On-site

$1.0K - $1.6K/wk

We are actively hiring an Entry Level Sales Representative to work face-to-face with customers in ... In this role, you'll meet with residents, introduce current promotions, answer questions, and help ...

B&R Staffing Solutions

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Entry Level Account Manager

Youngstown, OH · On-site

$60K - $70K/yr

The Entry Level Account Manager plays a crucial role in supporting client relationships and ... help drive customer satisfaction and business growth. The successful candidate will gain hands-on ...

B&R Staffing Solutions

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Entry Level Account Manager

Cleveland, OH · On-site

$60K - $70K/yr

The Entry Level Account Manager plays a crucial role in supporting client relationships and ... help drive customer satisfaction and business growth. The successful candidate will gain hands-on ...

Zerbini Agency, LLC.

Entry Level Recruiter

Elyria, OH · On-site

$30K - $40K/yr

Farmers Insurance District 19 is looking for an energetic, organized, and motivated Entry-Level ... The opportunity to make a real impact by helping others build rewarding careers. If you enjoy ...

HIGH VELOCITY ACQUISITION INC

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Sales Representative (Entry Level)

Gahanna, OH · On-site

$55K - $75K/yr

Entry Level Sales Representative High Velocity Acquisitions | Columbus, OH Looking for a career ... Company Description High Velocity Acquisitions is a results-driven team helping the nation ...

HIGH VELOCITY ACQUISITION INC

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Client Representative (Entry Level - FTF Sales)

Columbus, OH · On-site

$55K - $75K/yr

Client Representative (Entry Level - FTF Sales) High Velocity Acquisitions is a place for bold ... Company Description High Velocity Acquisitions is a results-driven team helping the nation ...

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All JobsHelpdesk JobsEntry Level Helpdesk JobsEntry Level Helpdesk Jobs in Ohio

Entry Level Helpdesk information

See Ohio salary details

$12

$22

$32

How much do entry level helpdesk jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for entry level helpdesk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.
What are the most commonly searched types of Helpdesk jobs in Ohio? The most popular types of Helpdesk jobs in Ohio are:
What cities in Ohio are hiring for Entry Level Helpdesk jobs? Cities in Ohio with the most Entry Level Helpdesk job openings:
Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Ohio as of July 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.

IT Helpdesk Technician

Ardent Property Management

Westerville, OH

Other

Posted yesterday

New

Job description

Description

Job Title: Entry level IT Helpdesk Technician 

Department: Information Technology
Reports To: Director of IT 

Location: 470 Olde Worthington Rd. Westerville, Ohio 43082
Job Type: Full-Time 


Job Overview: 

We are seeking a reliable, motivated, and technically skilled Entry Level Helpdesk Technician to join our dynamic IT team. The ideal candidate will provide first-line support to end users, troubleshoot and resolve technical issues, assist with hardware/software deployment, and maintain critical IT infrastructure. This role is crucial to ensuring daily operations run smoothly, contributing to both on-site and remote IT support needs across our organization. 


Key Responsibilities: 

  • Respond to and resolve technical support tickets via phone, email, and in-person. 
  • Diagnose and troubleshoot end-user issues involving: 
  • User accounts and access 
  • Print services and printer configuration 
  • Asset inventory management 
  • Support for desktops, thin clients, laptops, tablets, phones, and hotspots 
  • Use physical and logical diagnostic tools to resolve network and hardware/software issues. 
  • Assist with the setup and deployment of technology solutions for new Ardent site launches. 
  • Assist with site teardowns and equipment removal once Ardent site sales are complete. 
  • Maintain a structured and documented scrapping process for decommissioned technology assets, ensuring Director of IT approval. 
  • Work independently to complete special IT projects; take ownership of assigned helpdesk initiatives. 
  • Maintain accurate documentation of procedures, ticket resolutions, and equipment tracking systems. 
  • Collaborate with other technical teams to troubleshoot and resolve large scale issues. 
  • Handle special requests and participate in unique technology projects as directed. 
  • Manage inventory and accountable property within the IT storage room, ensuring accuracy and accessibility. 
  • Test and evaluate new hardware and software before company-wide deployment. 
  • Oversee and manage daily ticketing queue operations-create, route, and resolve helpdesk tickets efficiently. 
  • Uphold high standards in customer service, ensuring a positive and supportive user experience. 
  • Adhere to documentation best practices and departmental standards. 

Requirements

Qualifications: 

  • 1-2 years of relevant experience in a technical support or helpdesk role. 
  • Strong understanding of Windows operating systems, Office 365, and common network troubleshooting tools. 
  • Knowledge of desktop imaging solutions (e.g., Intune). 
  • Familiarity with IT asset management systems and ticketing platforms (e.g., Freshdesk, AssetTiger). 
  • Excellent problem-solving, communication, and interpersonal skills. 
  • Ability to work independently and as part of a team. 
  • Strong organizational skills with attention to detail and documentation. 
  • Willingness to travel occasionally for site support, as needed.

Apply